{"ok":true,"data":{"id":"doc-edt-3000","slug":"iceqc-edt-3000","documentNumber":"ICEQC-EDT-3000","title":"Education Technology Service Quality Certification Scheme","shortTitle":"Education Technology Service Quality Certification Scheme","documentType":"Certification scheme","family":"DIGITAL_SERVICE_SCHEME","status":"PUBLISHED","edition":"2026","versionLabel":"Edition 2026","language":"en","publicationDate":"2026-08-26","effectiveDate":"2026-08-26","summary":"ICEQC requirements for education technology service quality certification scheme.","contentHash":"sha256-eeee194075b5935de760c392052387183fcb0b4c5b5b46bb029ce2b1dbf7be0d","ownerBody":"ICEQC Education Quality Standards Council","approvalBody":"ICEQC Governing Council","transitionEndDate":null,"changeSummary":"Initial controlled edition.","clauses":[{"id":"cl-edt-3000-001","parentId":null,"clauseNumber":"1","stableKey":"edt-3000-clause-001","heading":"Name","bodyText":"1.1 This document is ICEQC-EDT-3000, Education Technology Service Quality Certification Scheme.","normativeKind":"SCOPE","obligationLevel":"INFORMATION","applicabilityRule":null,"evidenceExpectation":null,"sortOrder":100},{"id":"cl-edt-3000-002","parentId":null,"clauseNumber":"2","stableKey":"edt-3000-clause-002","heading":"Purpose","bodyText":"2.1 This document establishes object-specific education quality requirements within a controlled ICEQC certification scope.","normativeKind":"SCOPE","obligationLevel":"INFORMATION","applicabilityRule":null,"evidenceExpectation":null,"sortOrder":200},{"id":"cl-edt-3000-003","parentId":null,"clauseNumber":"3","stableKey":"edt-3000-clause-003","heading":"Certification boundary","bodyText":"3.1 Certification is voluntary, applies only to the stated scope and does not confer governmental authority, a licence, institutional recognition, academic equivalency, a ranking or approval of education content.","normativeKind":"SCOPE","obligationLevel":"INFORMATION","applicabilityRule":null,"evidenceExpectation":null,"sortOrder":300},{"id":"cl-edt-3000-004","parentId":null,"clauseNumber":"4","stableKey":"edt-3000-clause-004","heading":"Conformity determination","bodyText":"4.1 Each applicable requirement shall be determined only as C or NC. NA requires confirmed objective non-applicability. Certification is prohibited while any applicable requirement is NC or any nonconformity remains open.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies to every certification decision under this document.","evidenceExpectation":"Complete assessment-unit conclusion record and verified nonconformity closure record.","sortOrder":400},{"id":"cl-edt-3000-005","parentId":null,"clauseNumber":"5","stableKey":"edt-3000-clause-005","heading":"Remote assessment","bodyText":"5.1 Assessment is conducted remotely through controlled documents, data, interviews, demonstrations, independent sampling and suitable specialist evidence. ICEQC does not conduct routine on-site assessment.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies to every assessment under this document.","evidenceExpectation":"Approved remote assessment plan, evidence index and verification records.","sortOrder":500},{"id":"cl-edt-3000-006","parentId":null,"clauseNumber":"6","stableKey":"edt-3000-edt-001","heading":"Certification object and service scope","bodyText":"6.1 The provider shall identify the exact digital service, accountable entity, versions, environments, users, education purposes, integrations, exclusions and public claims within scope.\n\n6.2 Application — Applies throughout every scope component using this standard.\n\n6.3 Non-applicability — NA is not available where the stated condition exists.\n\n6.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved certification object and service scope specification and responsibility record; current certification object and service scope configuration, population or operating record; assessor-selected certification object and service scope test, exception and corrective evidence","sortOrder":600},{"id":"cl-edt-3000-007","parentId":null,"clauseNumber":"7","stableKey":"edt-3000-edt-002","heading":"Educational purpose and intended use","bodyText":"7.1 The service shall have defined educational purposes, intended users, operating assumptions and conditions outside intended use.\n\n7.2 Application — Applies throughout every scope component using this standard.\n\n7.3 Non-applicability — NA is not available where the stated condition exists.\n\n7.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved educational purpose and intended use specification and responsibility record; current educational purpose and intended use configuration, population or operating record; assessor-selected educational purpose and intended use test, exception and corrective evidence","sortOrder":700},{"id":"cl-edt-3000-008","parentId":null,"clauseNumber":"8","stableKey":"edt-3000-edt-003","heading":"Governance and accountable ownership","bodyText":"8.1 Decision rights, product ownership, educational responsibility, risk acceptance and release authority shall be assigned and exercised.\n\n8.2 Application — Applies throughout every scope component using this standard.\n\n8.3 Non-applicability — NA is not available where the stated condition exists.\n\n8.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved governance and accountable ownership specification and responsibility record; current governance and accountable ownership configuration, population or operating record; assessor-selected governance and accountable ownership test, exception and corrective evidence","sortOrder":800},{"id":"cl-edt-3000-009","parentId":null,"clauseNumber":"9","stableKey":"edt-3000-edt-004","heading":"User and learner protection","bodyText":"9.1 The service shall identify foreseeable learner harm, misuse and vulnerable-user conditions and shall operate proportionate preventive and response controls.\n\n9.2 Application — Applies throughout every scope component using this standard.\n\n9.3 Non-applicability — NA is not available where the stated condition exists.\n\n9.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved user and learner protection specification and responsibility record; current user and learner protection configuration, population or operating record; assessor-selected user and learner protection test, exception and corrective evidence","sortOrder":900},{"id":"cl-edt-3000-010","parentId":null,"clauseNumber":"10","stableKey":"edt-3000-edt-005","heading":"Accessibility and inclusive operation","bodyText":"10.1 Core user journeys and educational functions shall be usable through controlled accessibility and accommodation arrangements.\n\n10.2 Application — Applies throughout every scope component using this standard.\n\n10.3 Non-applicability — NA is not available where the stated condition exists.\n\n10.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved accessibility and inclusive operation specification and responsibility record; current accessibility and inclusive operation configuration, population or operating record; assessor-selected accessibility and inclusive operation test, exception and corrective evidence","sortOrder":1000},{"id":"cl-edt-3000-011","parentId":null,"clauseNumber":"11","stableKey":"edt-3000-edt-006","heading":"Privacy and data control","bodyText":"11.1 Personal and learning data shall have defined purposes, lawful control, minimized collection, access, retention, correction, deletion and disclosure arrangements.\n\n11.2 Application — Applies throughout every scope component using this standard.\n\n11.3 Non-applicability — NA is not available where the stated condition exists.\n\n11.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved privacy and data control specification and responsibility record; current privacy and data control configuration, population or operating record; assessor-selected privacy and data control test, exception and corrective evidence","sortOrder":1100},{"id":"cl-edt-3000-012","parentId":null,"clauseNumber":"12","stableKey":"edt-3000-edt-007","heading":"Information security and access control","bodyText":"12.1 The service shall control identity, authentication, authorization, privileged access, vulnerabilities, security events and recovery.\n\n12.2 Application — Applies throughout every scope component using this standard.\n\n12.3 Non-applicability — NA is not available where the stated condition exists.\n\n12.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved information security and access control specification and responsibility record; current information security and access control configuration, population or operating record; assessor-selected information security and access control test, exception and corrective evidence","sortOrder":1200},{"id":"cl-edt-3000-013","parentId":null,"clauseNumber":"13","stableKey":"edt-3000-edt-008","heading":"Reliability, capacity and continuity","bodyText":"13.1 The service shall define, monitor and meet availability, performance, capacity, backup, recovery and material-dependency requirements.\n\n13.2 Application — Applies throughout every scope component using this standard.\n\n13.3 Non-applicability — NA is not available where the stated condition exists.\n\n13.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved reliability, capacity and continuity specification and responsibility record; current reliability, capacity and continuity configuration, population or operating record; assessor-selected reliability, capacity and continuity test, exception and corrective evidence","sortOrder":1300},{"id":"cl-edt-3000-014","parentId":null,"clauseNumber":"14","stableKey":"edt-3000-edt-009","heading":"Release, change and configuration control","bodyText":"14.1 Production versions, material changes, emergency changes, rollback, known limitations and affected users shall be controlled.\n\n14.2 Application — Applies throughout every scope component using this standard.\n\n14.3 Non-applicability — NA is not available where the stated condition exists.\n\n14.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved release, change and configuration control specification and responsibility record; current release, change and configuration control configuration, population or operating record; assessor-selected release, change and configuration control test, exception and corrective evidence","sortOrder":1400},{"id":"cl-edt-3000-015","parentId":null,"clauseNumber":"15","stableKey":"edt-3000-edt-010","heading":"Educational data and analytics","bodyText":"15.1 Learning data, indicators and analytics shall have defined meaning, quality, limitations, access and appropriate human interpretation.\n\n15.2 Application — Applies throughout every scope component using this standard.\n\n15.3 Non-applicability — NA is not available where the stated condition exists.\n\n15.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved educational data and analytics specification and responsibility record; current educational data and analytics configuration, population or operating record; assessor-selected educational data and analytics test, exception and corrective evidence","sortOrder":1500},{"id":"cl-edt-3000-016","parentId":null,"clauseNumber":"16","stableKey":"edt-3000-edt-011","heading":"Artificial intelligence control","bodyText":"16.1 Where automated or adaptive functions materially affect learners, their purpose, data, limitations, human oversight, evaluation and change shall be controlled.\n\n16.2 Application — Applies throughout every scope component using this standard.\n\n16.3 Non-applicability — NA is not available where the stated condition exists.\n\n16.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved artificial intelligence control specification and responsibility record; current artificial intelligence control configuration, population or operating record; assessor-selected artificial intelligence control test, exception and corrective evidence","sortOrder":1600},{"id":"cl-edt-3000-017","parentId":null,"clauseNumber":"17","stableKey":"edt-3000-edt-012","heading":"Integration and dependency control","bodyText":"17.1 Interfaces, external dependencies, data transfers and failure boundaries shall be identified, tested and monitored.\n\n17.2 Application — Applies throughout every scope component using this standard.\n\n17.3 Non-applicability — NA is not available where the stated condition exists.\n\n17.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved integration and dependency control specification and responsibility record; current integration and dependency control configuration, population or operating record; assessor-selected integration and dependency control test, exception and corrective evidence","sortOrder":1700},{"id":"cl-edt-3000-018","parentId":null,"clauseNumber":"18","stableKey":"edt-3000-edt-013","heading":"User information and support","bodyText":"18.1 Users shall receive accurate setup, use, limitation, support, incident and change information appropriate to their role.\n\n18.2 Application — Applies throughout every scope component using this standard.\n\n18.3 Non-applicability — NA is not available where the stated condition exists.\n\n18.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved user information and support specification and responsibility record; current user information and support configuration, population or operating record; assessor-selected user information and support test, exception and corrective evidence","sortOrder":1800},{"id":"cl-edt-3000-019","parentId":null,"clauseNumber":"19","stableKey":"edt-3000-edt-014","heading":"Evidence, monitoring and improvement","bodyText":"19.1 The provider shall monitor service quality, learner-impact signals, complaints, incidents, defects and corrective-action effectiveness.\n\n19.2 Application — Applies throughout every scope component using this standard.\n\n19.3 Non-applicability — NA is not available where the stated condition exists.\n\n19.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved evidence, monitoring and improvement specification and responsibility record; current evidence, monitoring and improvement configuration, population or operating record; assessor-selected evidence, monitoring and improvement test, exception and corrective evidence","sortOrder":1900},{"id":"cl-edt-3000-020","parentId":null,"clauseNumber":"20","stableKey":"edt-3000-edt-015","heading":"Public claims and demonstrations","bodyText":"20.1 Public claims and demonstrations shall correspond to current controlled functionality, scope, evidence and material limitations.\n\n20.2 Application — Applies throughout every scope component using this standard.\n\n20.3 Non-applicability — NA is not available where the stated condition exists.\n\n20.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved public claims and demonstrations specification and responsibility record; current public claims and demonstrations configuration, population or operating record; assessor-selected public claims and demonstrations test, exception and corrective evidence","sortOrder":2000},{"id":"cl-edt-3000-021","parentId":null,"clauseNumber":"21","stableKey":"edt-3000-edt-016","heading":"Surveillance and material change","bodyText":"21.1 The provider shall notify and control changes capable of affecting the certified service, evidence baseline or public scope.\n\n21.2 Application — Applies throughout every scope component using this standard.\n\n21.3 Non-applicability — NA is not available where the stated condition exists.\n\n21.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.","normativeKind":"REQUIREMENT","obligationLevel":"SHALL","applicabilityRule":"Applies throughout every scope component using this standard.","evidenceExpectation":"approved surveillance and material change specification and responsibility record; current surveillance and material change configuration, population or operating record; assessor-selected surveillance and material change test, exception and corrective evidence","sortOrder":2100}],"readerSchemaVersion":"iceqc.specialist-edtech.reader.v1","readerNodes":[]},"meta":{"generatedAt":"2026-08-26T17:11:14.259Z","version":"2026.1"}}