{"schema_version":"ICEQC_NEWS_ARTICLE_V1","id":"iceqc-news-7c563924f8cd67c8","slug":"2013-01-16-risk-based-improvement-planning-for-online-delivery","language":"en","publication_status":"READY_FOR_IMPORT","publication_date":"2013-01-16","last_modified_date":"2013-01-16","title":"Risk-based improvement planning for online delivery","summary":"Provides an evidence-led method for improving risk-based improvement planning for online delivery, from definition of the problem to review of effectiveness and residual risk.","category":{"code":"QUALITY_IMPROVEMENT_METHODS","label":"Quality Improvement Methods"},"article_type":"Quality improvement method","publisher":"International Council for Education Quality Certification (ICEQC)","jurisdictional_scope":"International","historical_reference_basis":"Continued expansion of digital provision","reference_authority":"Relevant public authorities and official international sources","sections":[{"heading":null,"paragraphs":["Current consideration of online delivery is informed by the continued expansion of digital provision, with consequences for governance, evidence and the treatment of affected learners. Oversight of risk-based improvement planning for online delivery should reflect the principle that the method set out here treats improvement as a controlled cycle of diagnosis, action, measurement and review. The decision should address both public impact and the responsibilities attached to entrusted educational resources. System context should determine the appropriate administrative arrangement within the governing requirements.","The historical reference basis is the continued expansion of digital provision. Its relevance to the issue under review should be assessed against the affected jurisdiction, learner population and form of provision.","Implementation of the issue under review should be organised around a decision that can be tested. The analysis of the issue under review proceeds on the basis that effectiveness should be judged against an agreed outcome and reference period, not against completion of activities alone. In practice, the stated objective should connect to responsibility, committed resources, operating evidence and the outcome reported for oversight."]},{"heading":"Improvement objective and baseline","paragraphs":["The quality significance of online delivery follows from a basic distinction between availability and effective provision. A decision concerning the intervention should recognise that a change in delivery mode should not weaken the defined learning outcomes, learner protection, accessibility or reliability of assessment.","The technical issue within the improvement objective concerns the basis on which a conclusion is reached. Oversight of the intervention should reflect the principle that materiality should be judged by the possible effect on learning, safety, rights, recognition, public resources and the reliability of a consequential decision. In relation to risk-based improvement planning for online delivery, the decision record should distinguish the scope supported by evidence from any scope that remains unresolved.","A narrow control over the practice may create false assurance. In the present context, supplier dependency without continuity controls, reduced opportunities for timely support and assessment methods that do not support valid judgements may produce acceptable aggregate reporting while individual learners remain exposed to material disadvantage. The test should deliberately include exceptions and cases in which the expected outcome was not achieved.","Assurance of the intervention should draw on more than one form of evidence. Useful records include supplier performance and exit arrangements, teacher capability and workload information, learner access and participation information, accessibility and usability testing, and assessment validity and integrity reviews. Evidence of effectiveness should represent the declared scope, including adverse and exceptional cases."]},{"heading":"Controls and accountable action","paragraphs":["Implementation of online delivery can be tested without imposing unnecessary reporting. The method for the issue under review is to define escalation thresholds before reviewing cases, consider severity, reach, duration, recurrence and detectability, and record the reason for the final classification. In relation to risk-based improvement planning for online delivery, the assurance record may draw on existing sources, provided their limitations and fitness for the current purpose are examined.","A decision to close improvement work on the improvement objective should be made by a person with authority and sufficient independence from implementation.","The assurance record for the intervention should retain the date of the evidence, the source responsible for it, the scope examined and the version of any instrument or definition applied. A later reviewer should be able to identify whether the condition changed or the evidential record was corrected. The evidential history should preserve conclusions that were operative when a material decision was made."]},{"heading":"Evidence of effect","paragraphs":["Care is required in drawing conclusions about online delivery. In reviewing the improvement objective, digital participation data should not be treated as a direct measure of learning. Log-ins, connection time and activity counts require interpretation alongside assessment and learner experience. A decision concerning the improvement objective should recognise that correcting an individual record does not establish that the process which produced the error has been corrected. Limitations should be prominent wherever the finding may influence a consequential decision.","Accountability for the issue under review should follow decision-making authority. Delegation of delivery does not remove the need for a named authority to oversee material learner impact.","The appropriate response to the practice is therefore one of controlled implementation and review. A clear objective, proportionate evidential basis and account of affected learners are required. The decision record should state the unsupported element and the further work required."]}],"word_count":708,"content_hash":"sha256-6baeba34c26061fdd3a0c554a10c1564673782980bfe7ebec10d14e612bf1ec5","seo_keywords":["risk-based improvement planning for online delivery","education quality improvement","education quality","ICEQC"],"schema_type":"TechArticle"}