# ICEQC-EDT-3000:2026 — Education Technology Service Quality Certification Scheme Status: Published Version: Edition 2026 ICEQC requirements for education technology service quality certification scheme. ## 1 Name 1.1 This document is ICEQC-EDT-3000, Education Technology Service Quality Certification Scheme. ## 2 Purpose 2.1 This document establishes object-specific education quality requirements within a controlled ICEQC certification scope. ## 3 Certification boundary 3.1 Certification is voluntary, applies only to the stated scope and does not confer governmental authority, a licence, institutional recognition, academic equivalency, a ranking or approval of education content. ## 4 Conformity determination 4.1 Each applicable requirement shall be determined only as C or NC. NA requires confirmed objective non-applicability. Certification is prohibited while any applicable requirement is NC or any nonconformity remains open. ## 5 Remote assessment 5.1 Assessment is conducted remotely through controlled documents, data, interviews, demonstrations, independent sampling and suitable specialist evidence. ICEQC does not conduct routine on-site assessment. ## 6 Certification object and service scope 6.1 The provider shall identify the exact digital service, accountable entity, versions, environments, users, education purposes, integrations, exclusions and public claims within scope. 6.2 Application — Applies throughout every scope component using this standard. 6.3 Non-applicability — NA is not available where the stated condition exists. 6.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 7 Educational purpose and intended use 7.1 The service shall have defined educational purposes, intended users, operating assumptions and conditions outside intended use. 7.2 Application — Applies throughout every scope component using this standard. 7.3 Non-applicability — NA is not available where the stated condition exists. 7.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 8 Governance and accountable ownership 8.1 Decision rights, product ownership, educational responsibility, risk acceptance and release authority shall be assigned and exercised. 8.2 Application — Applies throughout every scope component using this standard. 8.3 Non-applicability — NA is not available where the stated condition exists. 8.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 9 User and learner protection 9.1 The service shall identify foreseeable learner harm, misuse and vulnerable-user conditions and shall operate proportionate preventive and response controls. 9.2 Application — Applies throughout every scope component using this standard. 9.3 Non-applicability — NA is not available where the stated condition exists. 9.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 10 Accessibility and inclusive operation 10.1 Core user journeys and educational functions shall be usable through controlled accessibility and accommodation arrangements. 10.2 Application — Applies throughout every scope component using this standard. 10.3 Non-applicability — NA is not available where the stated condition exists. 10.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 11 Privacy and data control 11.1 Personal and learning data shall have defined purposes, lawful control, minimized collection, access, retention, correction, deletion and disclosure arrangements. 11.2 Application — Applies throughout every scope component using this standard. 11.3 Non-applicability — NA is not available where the stated condition exists. 11.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 12 Information security and access control 12.1 The service shall control identity, authentication, authorization, privileged access, vulnerabilities, security events and recovery. 12.2 Application — Applies throughout every scope component using this standard. 12.3 Non-applicability — NA is not available where the stated condition exists. 12.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 13 Reliability, capacity and continuity 13.1 The service shall define, monitor and meet availability, performance, capacity, backup, recovery and material-dependency requirements. 13.2 Application — Applies throughout every scope component using this standard. 13.3 Non-applicability — NA is not available where the stated condition exists. 13.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 14 Release, change and configuration control 14.1 Production versions, material changes, emergency changes, rollback, known limitations and affected users shall be controlled. 14.2 Application — Applies throughout every scope component using this standard. 14.3 Non-applicability — NA is not available where the stated condition exists. 14.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 15 Educational data and analytics 15.1 Learning data, indicators and analytics shall have defined meaning, quality, limitations, access and appropriate human interpretation. 15.2 Application — Applies throughout every scope component using this standard. 15.3 Non-applicability — NA is not available where the stated condition exists. 15.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 16 Artificial intelligence control 16.1 Where automated or adaptive functions materially affect learners, their purpose, data, limitations, human oversight, evaluation and change shall be controlled. 16.2 Application — Applies throughout every scope component using this standard. 16.3 Non-applicability — NA is not available where the stated condition exists. 16.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 17 Integration and dependency control 17.1 Interfaces, external dependencies, data transfers and failure boundaries shall be identified, tested and monitored. 17.2 Application — Applies throughout every scope component using this standard. 17.3 Non-applicability — NA is not available where the stated condition exists. 17.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 18 User information and support 18.1 Users shall receive accurate setup, use, limitation, support, incident and change information appropriate to their role. 18.2 Application — Applies throughout every scope component using this standard. 18.3 Non-applicability — NA is not available where the stated condition exists. 18.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 19 Evidence, monitoring and improvement 19.1 The provider shall monitor service quality, learner-impact signals, complaints, incidents, defects and corrective-action effectiveness. 19.2 Application — Applies throughout every scope component using this standard. 19.3 Non-applicability — NA is not available where the stated condition exists. 19.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 20 Public claims and demonstrations 20.1 Public claims and demonstrations shall correspond to current controlled functionality, scope, evidence and material limitations. 20.2 Application — Applies throughout every scope component using this standard. 20.3 Non-applicability — NA is not available where the stated condition exists. 20.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. ## 21 Surveillance and material change 21.1 The provider shall notify and control changes capable of affecting the certified service, evidence baseline or public scope. 21.2 Application — Applies throughout every scope component using this standard. 21.3 Non-applicability — NA is not available where the stated condition exists. 21.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. --- ICEQC certification is voluntary and does not constitute governmental authorization, institutional licensing, programme accreditation, degree recognition or academic equivalency.