ICEQC-EDT-3000:2026 — Education Technology Service Quality Certification Scheme Status: Published Version: Edition 2026 ICEQC requirements for education technology service quality certification scheme. 1 Name 1.1 This document is ICEQC-EDT-3000, Education Technology Service Quality Certification Scheme. 2 Purpose 2.1 This document establishes object-specific education quality requirements within a controlled ICEQC certification scope. 3 Certification boundary 3.1 Certification is voluntary, applies only to the stated scope and does not confer governmental authority, a licence, institutional recognition, academic equivalency, a ranking or approval of education content. 4 Conformity determination 4.1 Each applicable requirement shall be determined only as C or NC. NA requires confirmed objective non-applicability. Certification is prohibited while any applicable requirement is NC or any nonconformity remains open. 5 Remote assessment 5.1 Assessment is conducted remotely through controlled documents, data, interviews, demonstrations, independent sampling and suitable specialist evidence. ICEQC does not conduct routine on-site assessment. 6 Certification object and service scope 6.1 The provider shall identify the exact digital service, accountable entity, versions, environments, users, education purposes, integrations, exclusions and public claims within scope. 6.2 Application — Applies throughout every scope component using this standard. 6.3 Non-applicability — NA is not available where the stated condition exists. 6.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 7 Educational purpose and intended use 7.1 The service shall have defined educational purposes, intended users, operating assumptions and conditions outside intended use. 7.2 Application — Applies throughout every scope component using this standard. 7.3 Non-applicability — NA is not available where the stated condition exists. 7.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 8 Governance and accountable ownership 8.1 Decision rights, product ownership, educational responsibility, risk acceptance and release authority shall be assigned and exercised. 8.2 Application — Applies throughout every scope component using this standard. 8.3 Non-applicability — NA is not available where the stated condition exists. 8.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 9 User and learner protection 9.1 The service shall identify foreseeable learner harm, misuse and vulnerable-user conditions and shall operate proportionate preventive and response controls. 9.2 Application — Applies throughout every scope component using this standard. 9.3 Non-applicability — NA is not available where the stated condition exists. 9.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 10 Accessibility and inclusive operation 10.1 Core user journeys and educational functions shall be usable through controlled accessibility and accommodation arrangements. 10.2 Application — Applies throughout every scope component using this standard. 10.3 Non-applicability — NA is not available where the stated condition exists. 10.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 11 Privacy and data control 11.1 Personal and learning data shall have defined purposes, lawful control, minimized collection, access, retention, correction, deletion and disclosure arrangements. 11.2 Application — Applies throughout every scope component using this standard. 11.3 Non-applicability — NA is not available where the stated condition exists. 11.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 12 Information security and access control 12.1 The service shall control identity, authentication, authorization, privileged access, vulnerabilities, security events and recovery. 12.2 Application — Applies throughout every scope component using this standard. 12.3 Non-applicability — NA is not available where the stated condition exists. 12.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 13 Reliability, capacity and continuity 13.1 The service shall define, monitor and meet availability, performance, capacity, backup, recovery and material-dependency requirements. 13.2 Application — Applies throughout every scope component using this standard. 13.3 Non-applicability — NA is not available where the stated condition exists. 13.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 14 Release, change and configuration control 14.1 Production versions, material changes, emergency changes, rollback, known limitations and affected users shall be controlled. 14.2 Application — Applies throughout every scope component using this standard. 14.3 Non-applicability — NA is not available where the stated condition exists. 14.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 15 Educational data and analytics 15.1 Learning data, indicators and analytics shall have defined meaning, quality, limitations, access and appropriate human interpretation. 15.2 Application — Applies throughout every scope component using this standard. 15.3 Non-applicability — NA is not available where the stated condition exists. 15.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 16 Artificial intelligence control 16.1 Where automated or adaptive functions materially affect learners, their purpose, data, limitations, human oversight, evaluation and change shall be controlled. 16.2 Application — Applies throughout every scope component using this standard. 16.3 Non-applicability — NA is not available where the stated condition exists. 16.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 17 Integration and dependency control 17.1 Interfaces, external dependencies, data transfers and failure boundaries shall be identified, tested and monitored. 17.2 Application — Applies throughout every scope component using this standard. 17.3 Non-applicability — NA is not available where the stated condition exists. 17.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 18 User information and support 18.1 Users shall receive accurate setup, use, limitation, support, incident and change information appropriate to their role. 18.2 Application — Applies throughout every scope component using this standard. 18.3 Non-applicability — NA is not available where the stated condition exists. 18.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 19 Evidence, monitoring and improvement 19.1 The provider shall monitor service quality, learner-impact signals, complaints, incidents, defects and corrective-action effectiveness. 19.2 Application — Applies throughout every scope component using this standard. 19.3 Non-applicability — NA is not available where the stated condition exists. 19.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 20 Public claims and demonstrations 20.1 Public claims and demonstrations shall correspond to current controlled functionality, scope, evidence and material limitations. 20.2 Application — Applies throughout every scope component using this standard. 20.3 Non-applicability — NA is not available where the stated condition exists. 20.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. 21 Surveillance and material change 21.1 The provider shall notify and control changes capable of affecting the certified service, evidence baseline or public scope. 21.2 Application — Applies throughout every scope component using this standard. 21.3 Non-applicability — NA is not available where the stated condition exists. 21.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope. --- ICEQC certification is voluntary and does not constitute governmental authorization, institutional licensing, programme accreditation, degree recognition or academic equivalency.