General and institutional enquiries
Email contact@iceqc.org for institutional correspondence, standards enquiries, public information requests and matters that are not connected with an existing application or certificate. Include a concise subject line, the relevant ICEQC reference and the organization or person to whom the matter relates.
Postal correspondence may be addressed to International Council for Education Quality Certification (ICEQC), Quai de l’Ile 13, 1204 Geneva, Switzerland.
Application and certification matters
New application
Review the eligibility and readiness information, then use Start an Application to submit the initial organization and scope details.
Existing application
Use the Certification Portal so that documents and correspondence remain attached to the controlled application record.
Certificate verification
Use the Public Certificate Register. ICEQC does not confirm certificate status by reference to a logo or image alone.
Complaints, concerns and appeals
Use the dedicated public pages to determine the correct route and the information required.
Security reports
Report a suspected vulnerability affecting an ICEQC public or authenticated service to security@iceqc.org. Do not include applicant evidence, learner information or other confidential content in an unencrypted initial report.