- Document
- ICEQC-APP-GUIDE-2026
- Version
- 2026.1 · 1.1
- Status
- Published
- Authoritative language
- EN
Document language
English is the sole authoritative language for application documents. A document issued in another language must be submitted as one complete set containing the original-language scan, a qualified English translation and the notarization record. An incomplete set is not accepted as evidence.
Application materials by certification object
- Education Organization: 15 evidence packages; 30 Foundation requirements.
- Education Technology Service: 12 evidence packages; 24 Foundation requirements.
- Educational Product: 12 evidence packages; 21 Foundation requirements.
Prepare only the evidence packages for the selected certification object. Upload a file once and link it to every applicable requirement it supports.
Application steps
Applicant and certification object
Select Education Organization, Education Technology Service or Educational Product, and define the certification scope.
Applicable requirements
The Online Application Centre displays the applicable requirements and evidence packages based on the applicant’s answers.
Documents and implementation records
Enter the document date, version, responsible person and coverage, then link the applicable requirement IDs.
Fees and submission
Before submission, review the itemised fees, declarations and proposed public certification scope.
Further information and remediation
Submit only the additional material requested on the page. If a requirement is nonconforming, complete the remediation stated in the finding.
Document information
Document details
Document name, date, version, responsible person or issuing party.
Links to requirements
Evidence package, related requirements, and the locations, services, systems or products covered.
Current validity
Whether the document is current and the period covered by the implementation record.
Privacy and redaction
Redact personal identifiers that are not relevant to certification. ICEQC may request controlled access to an original where necessary.
Education Organization
Entity registration and application authority
Current registration evidence, legal-entity details and authorised-signatory information.
#Submission category — Required submission
When to submit — Required with the initial application.
Related requirements — ORG-01
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Education licence or basis for non-applicability
Where a licence is required, submit the current licence. Where it is not required, identify the country or territory, the activity and the legal or official basis.
#Submission category — Required; select applicable branch
When to submit — Select and submit the branch that applies.
Related requirements — ORG-02
Submission point — Initial application and whenever licensing changes
Online application — Open this evidence package in the Online Application Centre
Certification scope schedule
Locations, programmes, services, delivery modes, partners and exclusions.
#Submission category — Required submission
When to submit — Required with the initial application.
Related requirements — ORG-03
Submission point — Initial application and whenever the certification scope changes
Online application — Open this evidence package in the Online Application Centre
Governance, organisation and decisions
Appointment of accountable persons, organisation structure, role responsibilities, approvals and conflict-of-interest controls, with current records showing implementation.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Programme and delivery
Educational purpose, programme or service plan, current delivery arrangements, versions and update records.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Personnel and competence
Staffing, verification of key qualifications, induction and conduct requirements, with current implementation records.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Admissions, contracts and fees
Admission conditions, suitability decisions, total fees, contracts, cancellation and refunds.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Marketing and claims
Main public channels, evidence supporting material claims and current review records.
#Submission category — Required submission
When to submit — Required with the initial application.
Related requirements — ORG-16
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Safeguarding children and minors
Where minors are involved, submit the safeguarding lead, rules, reporting channels, training and current review records.
#Submission category — Required when applicable
When to submit — Submit when the stated condition applies. Otherwise, record the basis for non-applicability in the application.
Related requirements — ORG-17
Submission point — When applicable
Online application — Open this evidence package in the Online Application Centre
Health, safety and emergency arrangements
Risk checks, emergency arrangements, accountable persons and current exercise or inspection records.
#Submission category — Required submission
When to submit — Required with the initial application.
Related requirements — ORG-18
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Support, fairness and discipline
Support channels, fairness and discipline rules, and current handling or process-test records.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Assessment, feedback and records
Applicable assessment rules, feedback and progress records, and result or certificate records.
#Submission category — Required; select applicable branch
When to submit — Select and submit the branch that applies.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Complaints, incidents and correction
Complaint and incident channels, registers, handling and correction, with a current case or process test.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Resources, information and continuity
Resource inventory, information and privacy controls, backup and recovery, with current implementation records.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Internal review and material changes
Most recent internal review, follow-up actions, material-change rules and current change register.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Education Technology Service
Entity, accountability and service scope
Operating entity, accountable persons, domain names, applications, versions, environments, main functions and exclusions.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Partners and integrations
Key suppliers, system integrations, data processing, responsibilities and exit arrangements.
#Submission category — Required when applicable
When to submit — Submit when the stated condition applies. Otherwise, record the basis for non-applicability in the application.
Related requirements — EDT-03
Submission point — When an external dependency exists
Online application — Open this evidence package in the Online Application Centre
Educational purpose and intended users
Educational purpose, use scenarios, intended users, devices and use restrictions.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Content sources and review
Where educational content is provided or recommended, submit source, authorisation, review, version and error-correction records.
#Submission category — Required when applicable
When to submit — Submit when the stated condition applies. Otherwise, record the basis for non-applicability in the application.
Related requirements — EDT-06
Submission point — When educational content is provided or recommended
Online application — Open this evidence package in the Online Application Centre
Accounts, permissions, help and accessibility
Role permissions, account controls, user help and accessibility testing of the main user journeys.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Minors, interactions and human review
Applicable child-protection, content and interaction controls, appeals and human-review arrangements.
#Submission category — Required when applicable
When to submit — Submit when the stated condition applies. Otherwise, record the basis for non-applicability in the application.
Submission point — When the enabled function or user group makes this package applicable
Online application — Open this evidence package in the Online Application Centre
Data, privacy and deletion
Data inventory, purposes, privacy information, user choices, retention, deletion and processors.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Security, incidents and recovery
Access and security controls, incident handling, availability, backup, recovery and current testing.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Digital assessment and human review
Where digital assessment or material automated outcomes are provided, submit scoring, validation, outcome and human-review records.
#Submission category — Required when applicable
When to submit — Submit when the stated condition applies. Otherwise, record the basis for non-applicability in the application.
Submission point — When the relevant function is used
Online application — Open this evidence package in the Online Application Centre
Artificial-intelligence controls
AI uses, data, limitations, human accountability, evaluation, monitoring and user information.
#Submission category — Required when applicable
When to submit — Submit when the stated condition applies. Otherwise, record the basis for non-applicability in the application.
Related requirements — EDT-21
Submission point — When artificial intelligence is used
Online application — Open this evidence package in the Online Application Centre
Prices, subscriptions and refunds
Where fees are charged, submit prices, subscriptions, cancellation, refunds and current transaction-handling records.
#Submission category — Required when applicable
When to submit — Submit when the stated condition applies. Otherwise, record the basis for non-applicability in the application.
Related requirements — EDT-22
Submission point — When fees are charged
Online application — Open this evidence package in the Online Application Centre
Marketing, release and continual improvement
Evidence supporting claims, current-version testing and approval, complaints, defects, changes and service review.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Educational Product
Accountable entity and product scope
Accountable legal entity, responsible persons, models, versions, configurations, markets and exclusions.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Manufacturing, supply and partners
Responsibilities and current approvals for external manufacturing, supply, content, software and services.
#Submission category — Required when applicable
When to submit — Submit when the stated condition applies. Otherwise, record the basis for non-applicability in the application.
Related requirements — PRD-03
Submission point — When an external party is involved
Online application — Open this evidence package in the Online Application Centre
Educational purpose, users and environment
Educational use, intended age, capability, setting, installation, supervision and use restrictions.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Product claims
Evidence and current review for claims about functions, educational effects, comparisons, cases and certification.
#Submission category — Required submission
When to submit — Required with the initial application.
Related requirements — PRD-06
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Legal requirements and risk
Applicable law, mandatory conformity evidence, risk assessment, warnings, and child-safety and accessibility testing.
#Submission category — Required; select applicable branch
When to submit — Select and submit the branch that applies.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Design, testing and release
Current design requirements, verification testing, issue handling and formal release approval.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Materials, suppliers and production traceability
Critical materials, approved suppliers, incoming materials, batches, versions and release records.
#Submission category — Required when applicable
When to submit — Submit when the stated condition applies. Otherwise, record the basis for non-applicability in the application.
Submission point — When production or external sourcing is involved
Online application — Open this evidence package in the Online Application Centre
Product and software changes
Change requests, impact assessments, approvals, retesting and current-version records.
#Submission category — Required submission
When to submit — Required with the initial application.
Related requirements — PRD-15
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Instructions, support and maintenance
Setup, use, safety, maintenance, support, repair and current handling records.
#Submission category — Required submission
When to submit — Required with the initial application.
Related requirements — PRD-16
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Complaints, defects and recalls
Complaint and defect registers, trends, correction, notification and recall capability, with a current exercise or case.
#Submission category — Required submission
When to submit — Required with the initial application.
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Connected-product data and security
Data, privacy, account, security, vulnerability and update controls for connected products.
#Submission category — Required when applicable
When to submit — Submit when the stated condition applies. Otherwise, record the basis for non-applicability in the application.
Submission point — When the product is connected or processes data
Online application — Open this evidence package in the Online Application Centre
Lifecycle and certification claims
Support, repair, updates, end of sale, end of support and use of certification claims by model.
#Submission category — Required submission
When to submit — Required with the initial application.
Related requirements — PRD-21
Submission point — Initial application
Online application — Open this evidence package in the Online Application Centre
Fees and timeframes
Check fees, payment terms and application timeframes before submitting.
Submission checklist
Do not upload blank templates, expired documents, documents that describe only future plans, or generic policies unrelated to the applicant. If no complaint, incident or recall has occurred, submit a current process test, exercise or controlled review record. Do not invent a case.