ICEQC-EDT-3140 — AI-Enabled Educational Service Quality Applicability Module

4.1 Each applicable requirement shall be determined only as C or NC. NA requires confirmed objective non-applicability. Certification is prohibited while any applicable requirement is NC or any nonconformity remains open.

5.1 Assessment is conducted remotely through controlled documents, data, interviews, demonstrations, independent sampling and suitable specialist evidence. ICEQC does not conduct routine on-site assessment.

6.1 The provider shall define each automated or adaptive use case, affected users, decisions, outputs, versions, dependencies and prohibited uses. 6.2 Application — Applies throughout every scope component using this standard. 6.3 Non-applicability — NA is not available where the stated condition exists. 6.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

7.1 Accountable human roles shall approve use, monitor operation, intervene and determine consequential action. 7.2 Application — Applies throughout every scope component using this standard. 7.3 Non-applicability — NA is not available where the stated condition exists. 7.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

8.1 Data used to develop, configure, evaluate or operate the function shall have controlled provenance, rights, quality, representation and limitations. 8.2 Application — Applies throughout every scope component using this standard. 8.3 Non-applicability — NA is not available where the stated condition exists. 8.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

9.1 Affected users shall receive intelligible information about the function, purpose, material limitations, data use and available human route. 9.2 Application — Applies throughout every scope component using this standard. 9.3 Non-applicability — NA is not available where the stated condition exists. 9.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

10.1 Human review, override and escalation shall be available and effective wherever an output may materially affect a learner. 10.2 Application — Applies throughout every scope component using this standard. 10.3 Non-applicability — NA is not available where the stated condition exists. 10.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

11.1 Automated interaction with minors or vulnerable users shall use age-appropriate limits, monitoring, consent and escalation. 11.2 Application — Applies throughout every scope component using this standard. 11.3 Non-applicability — NA is not available where the stated condition exists. 11.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

12.1 The provider shall test, constrain, detect and respond to output capable of causing educational, safety, dignity or rights harm. 12.2 Application — Applies throughout every scope component using this standard. 12.3 Non-applicability — NA is not available where the stated condition exists. 12.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

13.1 Evaluation shall identify and address material performance differences and unjustified adverse effects among relevant learner groups. 13.2 Application — Applies throughout every scope component using this standard. 13.3 Non-applicability — NA is not available where the stated condition exists. 13.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

14.1 Defined quality, safety and educational-use tests shall pass before release and after material change. 14.2 Application — Applies throughout every scope component using this standard. 14.3 Non-applicability — NA is not available where the stated condition exists. 14.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

15.1 The provider shall monitor performance, use, complaints, incidents, drift and changed operating conditions. 15.2 Application — Applies throughout every scope component using this standard. 15.3 Non-applicability — NA is not available where the stated condition exists. 15.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

16.1 Users shall be able to report, challenge and correct material output or data through a timely human-controlled route. 16.2 Application — Applies throughout every scope component using this standard. 16.3 Non-applicability — NA is not available where the stated condition exists. 16.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

17.1 Inputs, outputs, prompts, retrieved information, logs and privileged controls shall be protected and purpose-limited. 17.2 Application — Applies throughout every scope component using this standard. 17.3 Non-applicability — NA is not available where the stated condition exists. 17.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.