ICEQC-FOUNDATION-2026 — ICEQC Foundation Conformity Requirements

Applicability — Applicable to all Education Organizations.

Conformity criteria — The applicant is legally registered, and its name and registration information match the application.

Required submission — Current registration, incorporation, or establishment certificate issued by the government, court, company registration authority, education authority, or other competent authority; the entity's name, registration number, registered address, and authorised signatory information in the application form.

Required when applicable — Where the applicant uses a brand, group, franchise or third-party operating entity, submit evidence linking the legal entity to the public name and evidence that the application is authorised. If supporting evidence is not in English or Chinese, submit a verifiable translation.

Corresponding implementation record — Current official registration record or authorised-signatory record.

Supporting evidence — Official registration query link; articles of association or establishment documents; power of attorney.

Verification methods — Verify the registration status through the official database; view the original documents or electronic signatures; verify that the contract, website, and payee are consistent.

Evidence not sufficient on its own — Website footer, business cards, brochures, self-issued entity declarations, or historical certificates without a current status cannot prove legal identity when used alone.

Nonconformity — The entity does not exist, the registration is invalid, or the application is made using another entity.

Remediation completion criteria — Provide valid registration documentation and ensure consistent application, contract, and public name.

Source standard clauses — ICEQC-QF-1000 · ORG-REQ-009 · ICEQC-QF-1000 · ORG-REQ-010

Corresponding evidence packages — ORG-M01

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to every Education Organization. The applicant must identify the legal requirements for each activity and hold current evidence for every required licence, registration or professional authorisation.

Conformity criteria — Any education activity that legally requires a licence has a current valid licence. Where no licence is required, the applicant has a clear legal basis or official confirmation.

Required submission — An applicability statement identifying the country or territory, activity, location and legal basis. Where the law requires a licence, registration or professional authorisation, submit current evidence and show how its scope covers the proposed certification scope.

Required when applicable — Where the applicant states that no licence is legally required, submit a published statement from the competent authority, an official search result, or a signed applicability statement identifying the legal basis. For activities subject to professional regulation, also submit current qualifications for the responsible personnel.

Corresponding implementation record — Current licence status, renewal record or current record supporting non-applicability.

Supporting evidence — Legal counsel's opinion; correspondence with the competent authority; links to publicly available regulatory databases.

Verification methods — Check the competent authority or public register; verify the validity period, location, programme, learner age, delivery mode and licence holder; require any unlicensed activity to be removed from scope.

Evidence not sufficient on its own — General business registration, tax registration, industry-association membership or a verbal statement from the applicant does not by itself prove that the applicant holds a legally required education or operating authorisation.

Nonconformity — Unlicensed, expired, or licence scope does not cover actual activities.

Remediation completion criteria — Obtain or reinstate qualification, or remove unlicensed activities from the scope of certification.

Source standard clauses — ICEQC-QF-1000 · ORG-REQ-010

Corresponding evidence packages — ORG-M02

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — The applicant clearly identifies the locations, programmes, services, delivery modes and exclusions within the certification scope.

Required submission — A controlled scope of certification, specifying at least the legal entity, brand, location, courses or services, learner group, delivery method, partners, and explicitly excluded items; current location, course or service directory.

Required when applicable — For multi-location, franchise, partnered delivery, online delivery, or cross-border delivery, each location, platform, partner, and boundary of responsibility must be listed individually.

Corresponding implementation record — Current course, location, service, or platform configuration record.

Supporting evidence — Organizational chart; site floor plan; course catalogue; website page list.

Verification methods — Sample current enrolment pages, contracts, timetables, platform configurations and operating locations; compare the proposed scope with public claims.

Evidence not sufficient on its own — Simply stating "all school operations," "all courses," or other general descriptions without clearly defined boundaries does not prove the scope of certification.

Nonconformity — The scope is vague, or it includes unverified items.

Remediation completion criteria — Confirm the certification scope, provide the missing evidence and remove any item that ICEQC cannot verify.

Source standard clauses — ICEQC-ORG-2110 · K12-001 · ICEQC-ORG-2110 · K12-017 · ICEQC-ORG-2120 · ECE-001 · ICEQC-ORG-2130 · HE-001 · ICEQC-ORG-2130 · HE-019 · ICEQC-ORG-2140 · EXT-001 · ICEQC-ORG-2150 · REM-001 · ICEQC-ORG-2150 · REM-021 · ICEQC-ORG-2160 · LNG-001 · ICEQC-ORG-2170 · VPL-001 · ICEQC-ORG-2180 · TTP-001 · ICEQC-ORG-2190 · ACE-001 · ICEQC-QF-1000 · ORG-REQ-009 · ICEQC-QF-1000 · ORG-REQ-039

Corresponding evidence packages — ORG-M03

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — A named accountable person holds final responsibility for the certification scope.

Required submission — A formal appointment that names the person with final accountability for the certification scope and states that person’s authority, reporting line and alternate arrangements; current records showing that person’s approval or review of education quality, risk or compliance matters.

Required when applicable — Where the accountable person is not the legal representative or is appointed at group level, submit the person’s delegated authority and the responsibilities assigned to the local operating entity.

Corresponding implementation record — Records of the responsible person's approval, review, or follow-up on current quality, risk, complaint, or remediation matters.

Supporting evidence — Job description; minutes of board or management meetings; authorisation matrix.

Verification methods — Interview the responsible person; verify their ability to access information, make decisions, and drive remediation; review their recent approval or review records.

Evidence not sufficient on its own — A list containing only names and job titles, without evidence of authority or records showing that duties are carried out, does not by itself demonstrate accountability.

Nonconformity — No one accepts final accountability, or the named accountable person holds the role in name only.

Remediation completion criteria — Formally appoint an accountable person and provide current records showing that the person carries out the assigned duties.

Source standard clauses — ICEQC-ORG-2120 · ECE-011 · ICEQC-ORG-2130 · HE-002 · ICEQC-QF-1000 · ORG-REQ-009 · ICEQC-QF-1000 · ORG-REQ-011

Corresponding evidence packages — ORG-M04

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — The organisation structure, key roles and reporting lines are clear.

Required submission — Current organizational chart; key position responsibilities and reporting relationships; current list of key position personnel.

Required when applicable — Where a group entity, outsourced provider, franchisee or partner carries out work, submit the division of responsibilities, operating interfaces and supervision arrangements.

Corresponding implementation record — Current personnel roster, job handover, work assignments, or reporting records.

Supporting evidence — RACI responsibility matrix; job manuals; service agreements.

Verification methods — Interview key personnel; verify actual reporting relationships, alternative arrangements, and document approval authority; check who is responsible for outsourced matters.

Evidence not sufficient on its own — An organisation chart does not by itself demonstrate clear accountability where the named personnel and responsibilities do not match actual practice.

Nonconformity — Inconsistencies between documents and actual personnel; key tasks are left unattended.

Remediation completion criteria — Update organizational structure and responsibilities, and notify relevant personnel.

Source standard clauses — ICEQC-ORG-2110 · K12-017 · ICEQC-ORG-2110 · K12-018 · ICEQC-ORG-2120 · ECE-011 · ICEQC-ORG-2130 · HE-002 · ICEQC-ORG-2130 · HE-013 · ICEQC-ORG-2130 · HE-019 · ICEQC-ORG-2150 · REM-020 · ICEQC-ORG-2170 · VPL-006 · ICEQC-ORG-2190 · ACE-011 · ICEQC-QF-1000 · ORG-REQ-009 · ICEQC-QF-1000 · ORG-REQ-011 · ICEQC-QF-1000 · ORG-REQ-038 · ICEQC-QF-1000 · ORG-REQ-039

Corresponding evidence packages — ORG-M04

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Material decisions are approved and recorded, and conflicts of interest can be declared and managed.

Required submission — Rules for the decision-making, approval, and recording of important matters; rules for the reporting and handling of conflicts of interest; current records showing the decision, reasons, approver, and date.

Required when applicable — Where a conflict of interest involving an accountable person, educator, assessor or partner could affect an education decision, submit the declaration and handling record.

Corresponding implementation record — Current records of significant decisions, approvals, or conflict of interest reviews.

Supporting evidence — Meeting agendas; authorisation approval records; conflict of interest register.

Verification methods — Sample records of programme changes, material procurement, partners, disciplinary decisions and assessment decisions; verify decision authority and conflict-of-interest controls.

Evidence not sufficient on its own — Blank approval forms or vague declarations of integrity alone cannot prove that significant decisions were under actual control.

Nonconformity — No records of significant decisions, or obvious conflicts of interest not addressed.

Remediation completion criteria — Complete the required approvals and conflict-of-interest declarations, record how each matter was handled and put the process into use.

Source standard clauses — ICEQC-ORG-2110 · K12-002 · ICEQC-ORG-2130 · HE-002 · ICEQC-ORG-2180 · TTP-012 · ICEQC-QF-1000 · ORG-REQ-011 · ICEQC-QF-1000 · ORG-REQ-013

Corresponding evidence packages — ORG-M04

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — The intended learners, education purpose and basic intended outcomes are stated.

Required submission — Controlled documentation describing the target audience, educational objectives, key activities, and expected outcomes; current curriculum, contracts, or public information consistent with this description.

Required when applicable — When serving different age groups, abilities, or customer groups simultaneously, the target audience, entry requirements, and expected outcomes must be specified separately for each group.

Corresponding implementation record — Records showing that currently offered courses or services align with the established purpose.

Supporting evidence — Course description; programme charter; description of learning outcomes.

Verification methods — Verify that the course design, admission requirements, teaching arrangements, and promotional statements all revolve around the same educational objective.

Evidence not sufficient on its own — Promotional slogans such as ‘empowering the future’ or ‘internationally leading’ do not by themselves demonstrate a clearly defined educational purpose and target group.

Nonconformity — Promotional slogans alone cannot explain what is actually provided.

Remediation completion criteria — Define the education purpose, intended learners and intended outcomes, then align the programme documents and public information.

Source standard clauses — ICEQC-ORG-2120 · ECE-002 · ICEQC-ORG-2130 · HE-004 · ICEQC-ORG-2140 · EXT-002 · ICEQC-ORG-2140 · EXT-004 · ICEQC-ORG-2160 · LNG-001 · ICEQC-ORG-2160 · LNG-003 · ICEQC-ORG-2170 · VPL-002 · ICEQC-ORG-2170 · VPL-003 · ICEQC-ORG-2180 · TTP-004 · ICEQC-ORG-2190 · ACE-002 · ICEQC-ORG-2190 · ACE-003 · ICEQC-QF-1000 · ORG-REQ-012 · ICEQC-QF-1000 · ORG-REQ-020 · ICEQC-QF-1000 · ORG-REQ-021

Corresponding evidence packages — ORG-M05

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — A current curriculum, training plan or education service plan is in use.

Required submission — Currently approved course, training, or educational service plans, specifying at least the objectives, content, sequence, duration, delivery method, required personnel, and resources; records demonstrating that the plan has been used for current delivery.

Required when applicable — Where an external or licensed programme or partner content is used, submit evidence of the right to use it, responsibility for adaptation and the applicant’s approval.

Corresponding implementation record — Current course schedules, lesson plans, activities, platform courses, or service delivery records.

Supporting evidence — Course syllabus; lesson plan framework; table of contents; learning path diagram.

Verification methods — Sample timetables, lesson plans, learning materials, teacher instructions and learner records; compare delivery with the approved plan.

Evidence not sufficient on its own — An unapproved template, an outline without substantive content or an outdated programme document that does not match the current service does not by itself demonstrate conformity.

Nonconformity — There is no approved programme or service plan, or the approved plan does not match the service delivered.

Remediation completion criteria — Approve the current programme or service plan and provide a current record showing that it is in use.

Source standard clauses — ICEQC-ORG-2110 · K12-002 · ICEQC-ORG-2110 · K12-005 · ICEQC-ORG-2110 · K12-018 · ICEQC-ORG-2120 · ECE-002 · ICEQC-ORG-2120 · ECE-006 · ICEQC-ORG-2130 · HE-003 · ICEQC-ORG-2130 · HE-004 · ICEQC-ORG-2130 · HE-007 · ICEQC-ORG-2130 · HE-012 · ICEQC-ORG-2140 · EXT-002 · ICEQC-ORG-2140 · EXT-004 · ICEQC-ORG-2140 · EXT-005 · ICEQC-ORG-2160 · LNG-003 · ICEQC-ORG-2160 · LNG-005 · ICEQC-ORG-2170 · VPL-002 · ICEQC-ORG-2170 · VPL-005 · ICEQC-ORG-2180 · TTP-003 · ICEQC-ORG-2180 · TTP-005 · ICEQC-ORG-2180 · TTP-006 · ICEQC-ORG-2190 · ACE-002 · ICEQC-ORG-2190 · ACE-003 · ICEQC-ORG-2190 · ACE-006 · ICEQC-QF-1000 · ORG-REQ-020 · ICEQC-QF-1000 · ORG-REQ-022 · ICEQC-QF-1000 · ORG-REQ-023 · ICEQC-QF-1000 · ORG-REQ-024

Corresponding evidence packages — ORG-M05

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Delivery times, locations, modes, personnel and resources are clearly arranged.

Required submission — Current delivery plan, specifying time, location or platform, delivery personnel, learner group, and required resources; corresponding current schedules, activities, attendance, or service records.

Required when applicable — Where delivery is online, blended, remote, work-based, experimental, off site or shared with a partner, submit the operating arrangements and division of responsibilities.

Corresponding implementation record — Current schedules, attendance, platform activities, teaching logs, or service completion records.

Supporting evidence — Course schedule; teacher allocation table; platform course configuration; activity plan.

Verification methods — Interview delivery personnel and learners; review the live system or venue; reconcile the plan with actual records.

Evidence not sufficient on its own — Future plans, recruitment advertisements, or screenshots that cannot be verified as actually occurring are insufficient to prove that the service was provided as scheduled.

Nonconformity — Advertised content cannot be actually provided, or delivery is unplanned for an extended period.

Remediation completion criteria — Complete the necessary arrangements and provide actual timetables, activity records, or service records.

Source standard clauses — ICEQC-ORG-2110 · K12-003 · ICEQC-ORG-2110 · K12-005 · ICEQC-ORG-2120 · ECE-006 · ICEQC-ORG-2130 · HE-007 · ICEQC-ORG-2130 · HE-012 · ICEQC-ORG-2130 · HE-013 · ICEQC-ORG-2130 · HE-020 · ICEQC-ORG-2140 · EXT-005 · ICEQC-ORG-2150 · REM-001 · ICEQC-ORG-2150 · REM-005 · ICEQC-ORG-2150 · REM-006 · ICEQC-ORG-2150 · REM-011 · ICEQC-ORG-2150 · REM-012 · ICEQC-ORG-2150 · REM-021 · ICEQC-ORG-2160 · LNG-005 · ICEQC-ORG-2170 · VPL-005 · ICEQC-ORG-2170 · VPL-006 · ICEQC-ORG-2180 · TTP-005 · ICEQC-ORG-2190 · ACE-006 · ICEQC-QF-1000 · ORG-REQ-022 · ICEQC-QF-1000 · ORG-REQ-025 · ICEQC-QF-1000 · ORG-REQ-028 · ICEQC-QF-1000 · ORG-REQ-029 · ICEQC-QF-1000 · ORG-REQ-031 · ICEQC-QF-1000 · ORG-REQ-057

Corresponding evidence packages — ORG-M05

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Material changes to a programme or service are reviewed and approved before implementation.

Required submission — Course or service review, version, and change approval rules; current version identifier; most recent review or change record.

Required when applicable — Where content, duration, delivery mode, partners, assessment methods or intended learners change, submit the impact assessment, approval and required notices.

Corresponding implementation record — Record of the most recent periodic review, change approval, or confirmation that no changes are needed.

Supporting evidence — Version comparison table; content review record; update log.

Verification methods — Verify the website, contract, materials used by instructors, and platform version; check for any unapproved changes.

Evidence not sufficient on its own — A change in document date alone, without review content and approval basis, cannot independently prove that the programme has been effectively updated.

Nonconformity — Content has changed for a long time, but the document has never been updated.

Remediation completion criteria — Complete the review, approve the current version and record the changes made.

Source standard clauses — ICEQC-ORG-2110 · K12-002 · ICEQC-ORG-2130 · HE-003 · ICEQC-ORG-2150 · REM-010 · ICEQC-ORG-2180 · TTP-004 · ICEQC-QF-1000 · ORG-REQ-023 · ICEQC-QF-1000 · ORG-REQ-026

Corresponding evidence packages — ORG-M05

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Current staffing is sufficient to support basic operations within the proposed scope.

Required submission — Staffing plan corresponding to the scope of certification; current staff roster, schedules, or work assignments; key vacancies and alternative arrangements.

Required when applicable — Where part-time, temporary, seconded, volunteer or outsourced personnel are used, submit their work scope, supervision and continuity arrangements.

Corresponding implementation record — Current schedules, work assignments, attendance, or alternative arrangements.

Supporting evidence — Student-to-faculty ratio analysis; workload scale; recruitment plan.

Verification methods — Verify the number of courses, locations, service hours, and support commitments against the actual number of personnel; interview key personnel and review the schedules.

Evidence not sufficient on its own — A staffing list with only budgeted numbers, future recruitment plans, or no actual personnel is insufficient to demonstrate that current staffing is adequate.

Nonconformity — Key positions have been vacant for an extended period, making it impossible to provide services normally.

Remediation completion criteria — Fill critical vacancies, adjust work allocation or narrow the certification scope, then provide current rosters, schedules or work records.

Source standard clauses — ICEQC-ORG-2110 · K12-014 · ICEQC-ORG-2120 · ECE-011 · ICEQC-ORG-2120 · ECE-018 · ICEQC-ORG-2130 · HE-008 · ICEQC-ORG-2140 · EXT-006 · ICEQC-ORG-2140 · EXT-007 · ICEQC-ORG-2140 · EXT-019 · ICEQC-ORG-2180 · TTP-008 · ICEQC-QF-1000 · ORG-REQ-034 · ICEQC-QF-1000 · ORG-REQ-037

Corresponding evidence packages — ORG-M06

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Key personnel have verified qualifications, experience or competence that are appropriate to their roles.

Required submission — Qualification, experience and competence requirements for key roles; current CVs and qualification or competence evidence for key personnel; records showing that the applicant verified this evidence.

Required when applicable — Where the law requires role-specific qualifications, child-related background checks, professional registration or continuing education, submit current evidence of compliance.

Corresponding implementation record — Current qualification verification, competency observation, training, or performance records.

Supporting evidence — Interview evaluation; trial lecture records; competency observation; training certificates.

Verification methods — Check the issuing authority or public register; sample personnel records and work; compare qualifications with assigned courses, learner age groups and responsibilities.

Evidence not sufficient on its own — Self-filled resumes, unverified certificate copies, or qualifications unrelated to the position cannot independently prove competence.

Nonconformity — Qualifications cannot be verified, or the personnel clearly lack the necessary skills for the position.

Remediation completion criteria — Complete the required verification, training, reassignment or replacement and update the personnel records.

Source standard clauses — ICEQC-ORG-2110 · K12-014 · ICEQC-ORG-2120 · ECE-018 · ICEQC-ORG-2130 · HE-008 · ICEQC-ORG-2130 · HE-012 · ICEQC-ORG-2140 · EXT-006 · ICEQC-ORG-2150 · REM-006 · ICEQC-ORG-2160 · LNG-004 · ICEQC-ORG-2170 · VPL-004 · ICEQC-ORG-2180 · TTP-008 · ICEQC-ORG-2190 · ACE-004 · ICEQC-ORG-2190 · ACE-011 · ICEQC-QF-1000 · ORG-REQ-035

Corresponding evidence packages — ORG-M06

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Personnel understand their basic duties, conduct requirements, safety responsibilities and reporting channels.

Required submission — Onboarding instructions and personnel conduct rules covering responsibilities, safety, confidentiality, learner relations, and issue reporting; records of current personnel completing onboarding, confirming rules, or attending training.

Required when applicable — When involving minors, remote contact, accommodation, transportation, medical care, or high-risk activities, the corresponding behavioural boundaries and reporting requirements must be included.

Corresponding implementation record — Current onboarding checklist, training attendance, rule confirmation, or supervision records.

Supporting evidence — Employee handbook; training materials; receipt confirmation.

Verification methods — Interview personnel to confirm that they know the reporting channels and conduct boundaries; verify that new personnel completed the requirements before starting work.

Evidence not sufficient on its own — An employee handbook does not by itself demonstrate conformity where there is no evidence that relevant personnel received and acknowledged the requirements.

Nonconformity — Personnel are unaware of the basic requirements or have no onboarding instructions.

Remediation completion criteria — Complete instructions or training and provide attendance records.

Source standard clauses — ICEQC-ORG-2120 · ECE-010 · ICEQC-ORG-2120 · ECE-018 · ICEQC-ORG-2150 · REM-003 · ICEQC-ORG-2180 · TTP-012 · ICEQC-QF-1000 · ORG-REQ-018 · ICEQC-QF-1000 · ORG-REQ-036

Corresponding evidence packages — ORG-M06

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Admission or entry conditions, suitability criteria and necessary prerequisites are clear.

Required submission — Publicly available admission, application, or service entry requirements; methods for assessing suitability, ability, age, or prerequisites; current application and decision records with identity information removed.

Required when applicable — Where admission or placement uses tests, interviews, health information, parental consent, prerequisite qualifications or support assessments, submit the applicable forms and decision basis.

Corresponding implementation record — Current admission, placement, rejection, grade transfer, or suitability review records.

Supporting evidence — Admissions flowchart; placement test; application checklist.

Verification methods — Sample admission, refusal, transfer and withdrawal decisions; compare decisions with published entry conditions.

Evidence not sufficient on its own — Admissions advertisements alone, without clear conditions and decision records, cannot prove that admissions are under control.

Nonconformity — Admitting learners who are clearly unsuitable or do not meet the requirements.

Remediation completion criteria — Revise the conditions, review affected applications, and address any issues that have occurred.

Source standard clauses — ICEQC-ORG-2110 · K12-004 · ICEQC-ORG-2110 · K12-013 · ICEQC-ORG-2120 · ECE-001 · ICEQC-ORG-2120 · ECE-003 · ICEQC-ORG-2120 · ECE-005 · ICEQC-ORG-2130 · HE-005 · ICEQC-ORG-2130 · HE-006 · ICEQC-ORG-2140 · EXT-003 · ICEQC-ORG-2150 · REM-002 · ICEQC-ORG-2150 · REM-003 · ICEQC-ORG-2160 · LNG-002 · ICEQC-ORG-2170 · VPL-008 · ICEQC-ORG-2170 · VPL-011 · ICEQC-ORG-2180 · TTP-002 · ICEQC-ORG-2190 · ACE-009 · ICEQC-QF-1000 · ORG-REQ-015 · ICEQC-QF-1000 · ORG-REQ-016 · ICEQC-QF-1000 · ORG-REQ-018 · ICEQC-QF-1000 · ORG-REQ-020

Corresponding evidence packages — ORG-M07

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable when charging learners, families, or clients or making service commitments.

Conformity criteria — Before commitment, the total fees, payment arrangements, cancellation terms, refunds and main service conditions are clear.

Required submission — A complete fee schedule, key service terms, payment, cancellation, and refund policies provided before purchase or enrolment; a current contract or confirmation sample; and records proving actual transactions or refunds.

Required when applicable — If installment plans, automatic renewals, deposits, third-party fees, trials, scholarships, or non-refundable items exist, the conditions and amounts must be clearly stated for each item.

Corresponding implementation record — Current records of contract signing, payment, cancellation, refund, or fee change notifications.

Supporting evidence — Invoice sample; Fee calculator; Refund processing instructions.

Verification methods — Review the registration and payment process; verify that the website, contract, invoice, and actual refunds are consistent.

Evidence not sufficient on its own — Fees disclosed only in hard-to-find contract terms, verbal explanations or a refund policy without implementation records do not by themselves demonstrate transparent charging.

Nonconformity — Fees are hidden, terms are inconsistent, or rules are changed without proper notice or authority.

Remediation completion criteria — Make all terms consistent, notify affected persons and provide any refund or other remedy due.

Source standard clauses — ICEQC-ORG-2120 · ECE-004 · ICEQC-ORG-2130 · HE-006 · ICEQC-ORG-2140 · EXT-014 · ICEQC-ORG-2140 · EXT-019 · ICEQC-ORG-2150 · REM-002 · ICEQC-ORG-2170 · VPL-011 · ICEQC-ORG-2190 · ACE-009 · ICEQC-QF-1000 · ORG-REQ-015 · ICEQC-QF-1000 · ORG-REQ-017 · ICEQC-QF-1000 · ORG-REQ-025 · ICEQC-QF-1000 · ORG-REQ-027

Corresponding evidence packages — ORG-M07

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Websites, advertising and certificates are accurate and do not overstate authority, certification or outcomes.

Required submission — A list of current public information and main promotional channels; approval and basis for educational outcomes, faculty, partnerships, qualifications, and certification statements; and the most recent record of public information review.

Required when applicable — Where pass, admission or employment rates, rankings, learner cases or third-party marks are used, submit the data definition, period, sample, authorisation and material limitations.

Corresponding implementation record — Current record of advertising review, statement approval, correction, or removal.

Supporting evidence — Statement registration form; website review checklist; correction notice.

Verification methods — Sample websites, social media, recruitment scripts, partner pages and certificates; trace claims to source data and the certification scope.

Evidence not sufficient on its own — Unverified testimonials, isolated success stories, data with uncertain sample sizes, or statements indicating an application status as certified cannot independently support advertising claims.

Nonconformity — False success rates, guaranteed results, misuse of government or certification endorsements.

Remediation completion criteria — Remove or correct the affected claims across every public channel and provide an appropriate remedy to affected persons.

Source standard clauses — ICEQC-ORG-2110 · K12-019 · ICEQC-ORG-2120 · ECE-021 · ICEQC-ORG-2130 · HE-001 · ICEQC-ORG-2130 · HE-006 · ICEQC-ORG-2130 · HE-016 · ICEQC-ORG-2130 · HE-022 · ICEQC-ORG-2140 · EXT-013 · ICEQC-ORG-2140 · EXT-016 · ICEQC-ORG-2140 · EXT-018 · ICEQC-ORG-2150 · REM-024 · ICEQC-ORG-2160 · LNG-009 · ICEQC-ORG-2170 · VPL-001 · ICEQC-ORG-2170 · VPL-010 · ICEQC-ORG-2170 · VPL-011 · ICEQC-ORG-2180 · TTP-009 · ICEQC-ORG-2190 · ACE-009 · ICEQC-ORG-2190 · ACE-012 · ICEQC-QF-1000 · ORG-REQ-010 · ICEQC-QF-1000 · ORG-REQ-014 · ICEQC-QF-1000 · ORG-REQ-015 · ICEQC-QF-1000 · ORG-REQ-046 · ICEQC-QF-1000 · ORG-REQ-074

Corresponding evidence packages — ORG-M08

Online application — Open this requirement in the Online Application Centre

Applicability — Mandatory where the certification scope includes children or minors. Where it does not, explain the scope basis.

Conformity criteria — Where minors are served, accountable persons, reporting channels, response procedures and basic training are in place.

Required submission — Safeguarding rules; the designated safeguarding lead and contact details; reporting, escalation and emergency procedures; required background-check and training records; current safeguarding checks or incident-handling records.

Required when applicable — Where the service includes accommodation, transport, off-site activities, private online communication, photography, medical care, learner collection or one-to-one services, submit the applicable controls and authorisation records.

Corresponding implementation record — Current training, background-check, risk-review, authorisation, reporting-channel test or incident-handling records.

Supporting evidence — Code of conduct; parental-consent form; safe-collection checklist; training materials.

Verification methods — Interview accountable personnel; test reporting channels; sample authorisation, training, learner-collection, communication and incident-handling records.

Evidence not sufficient on its own — A single general child protection policy, lacking a responsible person, reporting channels, training, or implementation records, cannot independently demonstrate that the requirement has been met.

Nonconformity — There are no safeguarding arrangements, or a material risk to a child or minor remains unaddressed.

Remediation completion criteria — Control the immediate risk, appoint the accountable person, complete the required training and provide current implementation records.

Source standard clauses — ICEQC-ORG-2110 · K12-010 · ICEQC-ORG-2110 · K12-011 · ICEQC-ORG-2110 · K12-016 · ICEQC-ORG-2120 · ECE-001 · ICEQC-ORG-2120 · ECE-004 · ICEQC-ORG-2120 · ECE-010 · ICEQC-ORG-2120 · ECE-011 · ICEQC-ORG-2120 · ECE-012 · ICEQC-ORG-2120 · ECE-016 · ICEQC-ORG-2120 · ECE-017 · ICEQC-ORG-2120 · ECE-018 · ICEQC-ORG-2140 · EXT-007 · ICEQC-ORG-2140 · EXT-010 · ICEQC-ORG-2140 · EXT-015 · ICEQC-ORG-2140 · EXT-016 · ICEQC-ORG-2140 · EXT-017 · ICEQC-ORG-2150 · REM-011 · ICEQC-ORG-2150 · REM-017 · ICEQC-ORG-2160 · LNG-011 · ICEQC-ORG-2180 · TTP-011 · ICEQC-QF-1000 · ORG-REQ-036 · ICEQC-QF-1000 · ORG-REQ-047 · ICEQC-QF-1000 · ORG-REQ-048

Corresponding evidence packages — ORG-M09

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations. Controls must be proportionate to the risks of the premises, activities and intended learners.

Conformity criteria — Basic safety and emergency arrangements are in place for all relevant premises and activities.

Required submission — Health, safety, and emergency arrangements; current risk assessment; responsible person, contact information, and escalation steps; recent inspection, drill, equipment testing, or incident handling records.

Required when applicable — Where activities involve laboratory work, sport, transport, accommodation, food, medicines, outdoor activity, heat, electricity or another specific risk, submit the applicable controls and legally required evidence.

Corresponding implementation record — Current site inspection, equipment maintenance, drill, training, or incident handling records.

Supporting evidence — Site plan; insurance certificate; equipment maintenance records; first aid arrangements.

Verification methods — Inspect premises and equipment remotely or on site; interview personnel; review risk assessments, drill results and outstanding actions.

Evidence not sufficient on its own — Insurance policies, general safety slogans, or templates without actual activity coverage are insufficient to demonstrate compliance with safety requirements.

Nonconformity — An evident hazard remains uncontrolled, or no one is responsible for emergency response.

Remediation completion criteria — Eliminate or isolate the hazard, update the arrangements, and complete a drill or test.

Source standard clauses — ICEQC-ORG-2110 · K12-016 · ICEQC-ORG-2120 · ECE-013 · ICEQC-ORG-2120 · ECE-014 · ICEQC-ORG-2120 · ECE-015 · ICEQC-ORG-2120 · ECE-019 · ICEQC-ORG-2130 · HE-013 · ICEQC-ORG-2140 · EXT-011 · ICEQC-ORG-2140 · EXT-012 · ICEQC-ORG-2140 · EXT-015 · ICEQC-ORG-2150 · REM-022 · ICEQC-ORG-2170 · VPL-005 · ICEQC-ORG-2170 · VPL-006 · ICEQC-ORG-2170 · VPL-009 · ICEQC-ORG-2180 · TTP-010 · ICEQC-QF-1000 · ORG-REQ-033 · ICEQC-QF-1000 · ORG-REQ-047 · ICEQC-QF-1000 · ORG-REQ-049

Corresponding evidence packages — ORG-M10

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Learners know how to obtain basic learning, technical or personal support.

Required submission — Channels, accountable persons, service scope and escalation methods for learning, technical or personal support; support information that learners can readily find; current support requests and handling records.

Required when applicable — Where the applicant promises disability, psychological, language, careers, technical or referral support, submit the corresponding arrangements and clearly state the limits of the service.

Corresponding implementation record — Current consultation, support, referral, reasonable adjustments, or problem-solving records.

Supporting evidence — Frequently Asked Questions; Service Desk Instructions; Referral List.

Verification methods — Test support channels; sample responses, referrals and unresolved matters; interview learners or support personnel.

Evidence not sufficient on its own — An email address without an accountable person, handling steps or actual response records does not by itself demonstrate that support is available.

Nonconformity — There is no support channel, or promised support remains unavailable.

Remediation completion criteria — Establish the support channel, assign an accountable person and provide a current handling record.

Source standard clauses — ICEQC-ORG-2110 · K12-006 · ICEQC-ORG-2110 · K12-012 · ICEQC-ORG-2110 · K12-015 · ICEQC-ORG-2120 · ECE-003 · ICEQC-ORG-2120 · ECE-005 · ICEQC-ORG-2120 · ECE-008 · ICEQC-ORG-2130 · HE-014 · ICEQC-ORG-2130 · HE-015 · ICEQC-ORG-2130 · HE-020 · ICEQC-ORG-2140 · EXT-008 · ICEQC-ORG-2150 · REM-002 · ICEQC-ORG-2150 · REM-003 · ICEQC-ORG-2150 · REM-005 · ICEQC-ORG-2150 · REM-007 · ICEQC-ORG-2150 · REM-008 · ICEQC-ORG-2150 · REM-009 · ICEQC-ORG-2160 · LNG-006 · ICEQC-ORG-2160 · LNG-010 · ICEQC-ORG-2180 · TTP-003 · ICEQC-ORG-2190 · ACE-005 · ICEQC-QF-1000 · ORG-REQ-013 · ICEQC-QF-1000 · ORG-REQ-018 · ICEQC-QF-1000 · ORG-REQ-019 · ICEQC-QF-1000 · ORG-REQ-020 · ICEQC-QF-1000 · ORG-REQ-030 · ICEQC-QF-1000 · ORG-REQ-031 · ICEQC-QF-1000 · ORG-REQ-047 · ICEQC-QF-1000 · ORG-REQ-051 · ICEQC-QF-1000 · ORG-REQ-057

Corresponding evidence packages — ORG-M11

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Basic conduct, discipline and fairness rules are published and applied consistently.

Required submission — Fairness, equality, conduct, and discipline rules; instructions available to learners; decision-making authority, recording, notification, and review methods; current processing records or process test records in the absence of incidents.

Required when applicable — Where a decision involves suspension, expulsion, restricted participation, bullying, discrimination or another material restriction, submit the facts, reasons, notice and review record.

Corresponding implementation record — Current conduct, discipline, fair processing, review, or process test records.

Supporting evidence — Code of conduct; anti-bullying guidelines; commitment to equality; situational training records.

Verification methods — Sample disciplinary and restriction decisions; interview personnel; compare the treatment of similar cases.

Evidence not sufficient on its own — A general statement that everyone is treated fairly, without decision steps and a review route, does not by itself demonstrate fair handling.

Nonconformity — Arbitrary disciplinary action, discrimination, or lack of appeal channels.

Remediation completion criteria — Revise the rules, review the affected matters, and provide the results of the actions taken.

Source standard clauses — ICEQC-ORG-2110 · K12-011 · ICEQC-ORG-2110 · K12-012 · ICEQC-ORG-2120 · ECE-009 · ICEQC-ORG-2120 · ECE-010 · ICEQC-ORG-2130 · HE-011 · ICEQC-ORG-2130 · HE-015 · ICEQC-ORG-2150 · REM-009 · ICEQC-ORG-2150 · REM-022 · ICEQC-ORG-2160 · LNG-010 · ICEQC-ORG-2180 · TTP-010 · ICEQC-ORG-2180 · TTP-012 · ICEQC-ORG-2190 · ACE-005 · ICEQC-QF-1000 · ORG-REQ-019 · ICEQC-QF-1000 · ORG-REQ-036 · ICEQC-QF-1000 · ORG-REQ-045 · ICEQC-QF-1000 · ORG-REQ-047 · ICEQC-QF-1000 · ORG-REQ-050 · ICEQC-QF-1000 · ORG-REQ-051 · ICEQC-QF-1000 · ORG-REQ-052

Corresponding evidence packages — ORG-M11

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable when organizations assess learning, competence, completion, or qualifications; when no assessment is conducted, the scope must be stated.

Conformity criteria — Where assessment is used, its content, method and basic decision criteria are clear.

Required submission — The current assessment plan, describing the assessment content, methods, conditions, scoring or judgment rules, responsible personnel, and the purpose of the results; assessment and review records corresponding to the current course.

Required when applicable — Where external examinations, automated scoring, practical assessment, recognition of prior learning or high-stakes decisions are used, submit the applicable security, verification, review and appeal arrangements.

Corresponding implementation record — Current assessment, scoring, review, adjustment, anomaly, or correction records.

Supporting evidence — Scoring scales; assessment blueprint; assessor guidance; de-identified work samples.

Verification methods — Recalculate or review the sample; interview assessors; verify scoring consistency, versioning, security, and anomaly handling.

Evidence not sufficient on its own — A report sheet, questions, or certificate alone, without clearly defined assessment rules and current implementation records, cannot independently prove the credibility of the assessment.

Nonconformity — Assessment decisions are arbitrary, or the assessment does not measure the stated outcomes.

Remediation completion criteria — Define the assessment methods and decision criteria, then complete and record a current assessment.

Source standard clauses — ICEQC-ORG-2110 · K12-007 · ICEQC-ORG-2130 · HE-004 · ICEQC-ORG-2130 · HE-005 · ICEQC-ORG-2130 · HE-009 · ICEQC-ORG-2130 · HE-010 · ICEQC-ORG-2130 · HE-011 · ICEQC-ORG-2140 · EXT-009 · ICEQC-ORG-2140 · EXT-013 · ICEQC-ORG-2150 · REM-013 · ICEQC-ORG-2150 · REM-018 · ICEQC-ORG-2160 · LNG-002 · ICEQC-ORG-2160 · LNG-007 · ICEQC-ORG-2160 · LNG-009 · ICEQC-ORG-2170 · VPL-003 · ICEQC-ORG-2170 · VPL-004 · ICEQC-ORG-2170 · VPL-007 · ICEQC-ORG-2170 · VPL-008 · ICEQC-ORG-2180 · TTP-002 · ICEQC-ORG-2180 · TTP-006 · ICEQC-ORG-2180 · TTP-007 · ICEQC-ORG-2190 · ACE-008 · ICEQC-QF-1000 · ORG-REQ-040 · ICEQC-QF-1000 · ORG-REQ-041 · ICEQC-QF-1000 · ORG-REQ-042 · ICEQC-QF-1000 · ORG-REQ-045 · ICEQC-QF-1000 · ORG-REQ-058

Corresponding evidence packages — ORG-M12

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all continuing education services; one-off informational activities should explain why they are not applicable.

Conformity criteria — Learners receive necessary feedback, and the organisation keeps basic progress records.

Required submission — The method used to provide feedback and record progress; information explaining how learners receive feedback; current progress, participation or feedback records for the service.

Required when applicable — Where the applicant promises individual learning plans, progress reports, warnings, parent reports or completion follow-up, submit current implementation records.

Corresponding implementation record — Current feedback, progress, participation, warnings, or follow-up records.

Supporting evidence — Progress report template; learning analysis; teacher feedback samples.

Verification methods — Sample feedback records for timeliness, relevance and follow-up; review action taken where a learner has not participated or progressed for an extended period.

Evidence not sufficient on its own — Satisfaction questionnaires, overall scores, or blank system templates alone cannot prove that learners have received continuous feedback and progress tracking.

Nonconformity — No feedback, or inability to determine whether learners have completed the service.

Remediation completion criteria — Put the feedback arrangements into use and provide current progress or feedback records.

Source standard clauses — ICEQC-ORG-2110 · K12-003 · ICEQC-ORG-2110 · K12-006 · ICEQC-ORG-2110 · K12-008 · ICEQC-ORG-2110 · K12-009 · ICEQC-ORG-2110 · K12-013 · ICEQC-ORG-2110 · K12-015 · ICEQC-ORG-2120 · ECE-007 · ICEQC-ORG-2120 · ECE-021 · ICEQC-ORG-2130 · HE-014 · ICEQC-ORG-2130 · HE-016 · ICEQC-ORG-2130 · HE-023 · ICEQC-ORG-2140 · EXT-008 · ICEQC-ORG-2140 · EXT-017 · ICEQC-ORG-2150 · REM-006 · ICEQC-ORG-2150 · REM-007 · ICEQC-ORG-2150 · REM-012 · ICEQC-ORG-2150 · REM-014 · ICEQC-ORG-2150 · REM-024 · ICEQC-ORG-2160 · LNG-006 · ICEQC-ORG-2160 · LNG-008 · ICEQC-ORG-2180 · TTP-003 · ICEQC-ORG-2180 · TTP-007 · ICEQC-ORG-2190 · ACE-005 · ICEQC-ORG-2190 · ACE-007 · ICEQC-ORG-2190 · ACE-008 · ICEQC-QF-1000 · ORG-REQ-019 · ICEQC-QF-1000 · ORG-REQ-029 · ICEQC-QF-1000 · ORG-REQ-030 · ICEQC-QF-1000 · ORG-REQ-043 · ICEQC-QF-1000 · ORG-REQ-066

Corresponding evidence packages — ORG-M12

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable when institutions record learning outcomes, completion status, or issue certificates.

Conformity criteria — Records of results, completion and certificates are accurate, traceable and securely retained.

Required submission — Rules for creating, approving, correcting, retaining and retrieving results, completion records and certificates; current registers and de-identified result or certificate samples; record-access permissions.

Required when applicable — Where the applicant issues credit, a regulated qualification, a joint or digital certificate, or a publicly verifiable certificate, submit the applicable authorisation, system interface and verification arrangements.

Corresponding implementation record — Current grades, completion, certificate issuance, corrections, reissues, or query records.

Supporting evidence — Certificate templates; numbering rules; archive directory; verification page.

Verification methods — Traceability from certificate to learner, course, assessment, and approval records; test corrections, reissues, and access control.

Evidence not sufficient on its own — Certificate templates, spreadsheets with no traceable source or records that can be changed without control do not by themselves demonstrate reliable records.

Nonconformity — Lost records, arbitrary modifications, or issuance of false certificates.

Remediation completion criteria — Verify and correct the affected records, then put approval and retention controls into use.

Source standard clauses — ICEQC-ORG-2110 · K12-008 · ICEQC-ORG-2110 · K12-009 · ICEQC-ORG-2110 · K12-013 · ICEQC-ORG-2110 · K12-019 · ICEQC-ORG-2120 · ECE-007 · ICEQC-ORG-2120 · ECE-021 · ICEQC-ORG-2130 · HE-001 · ICEQC-ORG-2130 · HE-005 · ICEQC-ORG-2130 · HE-016 · ICEQC-ORG-2130 · HE-018 · ICEQC-ORG-2130 · HE-022 · ICEQC-ORG-2140 · EXT-009 · ICEQC-ORG-2140 · EXT-013 · ICEQC-ORG-2150 · REM-023 · ICEQC-ORG-2160 · LNG-003 · ICEQC-ORG-2160 · LNG-008 · ICEQC-ORG-2160 · LNG-009 · ICEQC-ORG-2170 · VPL-008 · ICEQC-ORG-2170 · VPL-010 · ICEQC-ORG-2190 · ACE-007 · ICEQC-ORG-2190 · ACE-012 · ICEQC-QF-1000 · ORG-REQ-042 · ICEQC-QF-1000 · ORG-REQ-043 · ICEQC-QF-1000 · ORG-REQ-044 · ICEQC-QF-1000 · ORG-REQ-045 · ICEQC-QF-1000 · ORG-REQ-072 · ICEQC-QF-1000 · ORG-REQ-073

Corresponding evidence packages — ORG-M12

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Accessible complaint and appeal channels, accountable persons, clear steps and handling records are in place.

Required submission — Published complaint channels, handling steps, accountable persons, timeframes and recording arrangements; an appeal or independent-review route where applicable; current complaint and handling records, or a current channel-test record where no case has arisen.

Required when applicable — Where an appeal concerns discipline, admission, assessment, a refund, discrimination or safety, submit the relevant facts, reasons, independence arrangements and outcome notice.

Corresponding implementation record — Current complaint, appeal, review, remediation, or channel testing records.

Supporting evidence — Complaint form; flowchart; anonymous case summary.

Verification methods — Test the complaint and appeal channels; sample handling times, conflicts of interest, remedies and recurring issues; interview the personnel responsible for handling cases.

Evidence not sufficient on its own — A contact email without handling steps, timeframes, records and outcome notices does not by itself demonstrate an effective complaints process.

Nonconformity — There is no complaint channel, complaints are not recorded, or a complainant is subjected to retaliation or unfair treatment.

Remediation completion criteria — Establish the channel, address outstanding complaints and record the outcomes.

Source standard clauses — ICEQC-ORG-2110 · K12-015 · ICEQC-ORG-2120 · ECE-009 · ICEQC-ORG-2120 · ECE-020 · ICEQC-ORG-2130 · HE-011 · ICEQC-ORG-2130 · HE-017 · ICEQC-ORG-2140 · EXT-020 · ICEQC-ORG-2150 · REM-018 · ICEQC-QF-1000 · ORG-REQ-019 · ICEQC-QF-1000 · ORG-REQ-047 · ICEQC-QF-1000 · ORG-REQ-052 · ICEQC-QF-1000 · ORG-REQ-053 · ICEQC-QF-1000 · ORG-REQ-058 · ICEQC-QF-1000 · ORG-REQ-060 · ICEQC-QF-1000 · ORG-REQ-061 · ICEQC-QF-1000 · ORG-REQ-062 · ICEQC-QF-1000 · ORG-REQ-066

Corresponding evidence packages — ORG-M13

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Material incidents and service issues are recorded, addressed and corrected.

Required submission — Reporting, recording, control, root cause analysis, and corrective measures for incidents, service issues, and nonconformities; current register and corresponding handling records, or process test records in the absence of incidents.

Required when applicable — Where an incident involves safety, safeguarding, fraud, data, a material service interruption or recurring complaints, submit records of immediate control, affected scope, notices and the effectiveness of the action taken.

Corresponding implementation record — Current incident, problem, corrective action, and effectiveness check record.

Supporting evidence — Problem log; root cause analysis; corrective action plan.

Verification methods — Sample incident and issue records to confirm that matters are fully recorded, actions are completed on time and recurring issues are identified; extend verification where necessary.

Evidence not sufficient on its own — A revised policy, without records of what happened, who was affected, what action was taken and whether it was effective, does not by itself demonstrate that remediation is complete.

Nonconformity — Major problems are not recorded, not addressed, or recur.

Remediation completion criteria — Address existing issues, examine the scope of impact, and demonstrate that new measures have been implemented.

Source standard clauses — ICEQC-ORG-2120 · ECE-016 · ICEQC-ORG-2140 · EXT-020 · ICEQC-QF-1000 · ORG-REQ-010 · ICEQC-QF-1000 · ORG-REQ-063 · ICEQC-QF-1000 · ORG-REQ-064 · ICEQC-QF-1000 · ORG-REQ-070

Corresponding evidence packages — ORG-M13

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations; remote services must also demonstrate the platform, content, and supporting resources.

Conformity criteria — Premises, equipment, materials and technology can support the services actually delivered.

Required submission — A list of site, equipment, materials, and technical resources corresponding to the scope of certification; current availability or inspection records; the responsible party for the resources.

Required when applicable — Where premises, laboratories, platforms, specialist equipment or learning materials are shared or provided by another party, submit the access, maintenance and alternative arrangements.

Corresponding implementation record — Current inspection, maintenance, and usage records of venues, equipment, platforms, or learning resources.

Supporting evidence — Procurement records; venue photos; equipment descriptions; resource budget.

Verification methods — Inspect premises remotely or on site; sample equipment status, learning resources, platform capacity and accessibility; verify that promised resources are available.

Evidence not sufficient on its own — Promotional photos, procurement plans, or asset lists without current status cannot independently demonstrate that resources can support current services.

Nonconformity — The site is clearly unsafe or the promised resources do not exist.

Remediation completion criteria — Make the affected resource safe and available, provide an alternative or restrict its use, then provide current inspection or use records.

Source standard clauses — ICEQC-ORG-2110 · K12-016 · ICEQC-ORG-2110 · K12-018 · ICEQC-ORG-2120 · ECE-015 · ICEQC-ORG-2130 · HE-013 · ICEQC-ORG-2140 · EXT-011 · ICEQC-ORG-2140 · EXT-012 · ICEQC-ORG-2140 · EXT-015 · ICEQC-ORG-2150 · REM-002 · ICEQC-ORG-2150 · REM-010 · ICEQC-ORG-2150 · REM-019 · ICEQC-ORG-2150 · REM-020 · ICEQC-ORG-2170 · VPL-005 · ICEQC-ORG-2170 · VPL-006 · ICEQC-ORG-2170 · VPL-009 · ICEQC-QF-1000 · ORG-REQ-024 · ICEQC-QF-1000 · ORG-REQ-032 · ICEQC-QF-1000 · ORG-REQ-033 · ICEQC-QF-1000 · ORG-REQ-034 · ICEQC-QF-1000 · ORG-REQ-038 · ICEQC-QF-1000 · ORG-REQ-057

Corresponding evidence packages — ORG-M14

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — The applicant knows what information it collects, why it uses it, who can access it and how long it is retained.

Required submission — Information and record list, describing the collected content, purpose, access personnel, retention period, and deletion methods; privacy statement; access permissions; current access review, deletion, backup, or record verification.

Required when applicable — Where children’s information, health information, audio or video, biometric data, cross-border data or third-party platform data is processed, submit the applicable authorisation, risk controls and allocation of third-party responsibility.

Corresponding implementation record — Current access review, deletion, backup, data sharing, record verification, or security check records.

Supporting evidence — Data flow diagram; record retention table; processor agreement; information security rules.

Verification methods — Verify system permissions, sample records, deletion, and backup; test whether the publicly available information is consistent with the actual collection; review sensitive information control.

Evidence not sufficient on its own — A privacy policy alone, without a data inventory, permissions, and current implementation records, cannot solely demonstrate that information is under control.

Nonconformity — Information is collected or shared without a stated and lawful basis, or access is not controlled.

Remediation completion criteria — Establish an inventory and permissions, handle inappropriate data, and update the documentation.

Source standard clauses — ICEQC-ORG-2120 · ECE-004 · ICEQC-ORG-2120 · ECE-007 · ICEQC-ORG-2120 · ECE-017 · ICEQC-ORG-2130 · HE-009 · ICEQC-ORG-2130 · HE-018 · ICEQC-ORG-2130 · HE-020 · ICEQC-ORG-2140 · EXT-016 · ICEQC-ORG-2150 · REM-004 · ICEQC-ORG-2150 · REM-011 · ICEQC-ORG-2150 · REM-013 · ICEQC-ORG-2150 · REM-014 · ICEQC-ORG-2150 · REM-015 · ICEQC-ORG-2150 · REM-016 · ICEQC-ORG-2150 · REM-017 · ICEQC-ORG-2150 · REM-018 · ICEQC-ORG-2150 · REM-021 · ICEQC-ORG-2150 · REM-023 · ICEQC-ORG-2150 · REM-024 · ICEQC-ORG-2150 · REM-025 · ICEQC-ORG-2180 · TTP-011 · ICEQC-ORG-2190 · ACE-010 · ICEQC-QF-1000 · ORG-REQ-031 · ICEQC-QF-1000 · ORG-REQ-042 · ICEQC-QF-1000 · ORG-REQ-054 · ICEQC-QF-1000 · ORG-REQ-055 · ICEQC-QF-1000 · ORG-REQ-056 · ICEQC-QF-1000 · ORG-REQ-058 · ICEQC-QF-1000 · ORG-REQ-071 · ICEQC-QF-1000 · ORG-REQ-072 · ICEQC-QF-1000 · ORG-REQ-073

Corresponding evidence packages — ORG-M14

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Key records are backed up, and basic arrangements exist for material disruption.

Required submission — Continuous operation, backup, recovery, and contact arrangements for critical services and records; results of recent backup, recovery, emergency response, or outage testing.

Required when applicable — Where operations depend on a single site, key person, platform, supplier or cross-border service, submit the alternative arrangements. Where closure or service termination is planned, submit the arrangements for learners and records.

Corresponding implementation record — Current records of successful backups, recovery tests, emergency drills, or actual outage handling.

Supporting evidence — Business continuity plan; supplier recovery commitment; shutdown plan.

Verification methods — Test recovery logs; verify backup availability, alternative contacts, and interruption notifications; review handling of past interruptions.

Evidence not sufficient on its own — A ‘regular backup’ statement, unverified cloud-storage screenshots or emergency files without recovery steps do not by themselves demonstrate recoverability.

Nonconformity — Data is not backed up; basic records cannot be recovered after service interruption.

Remediation completion criteria — Complete backup and recovery testing, and update emergency contact and arrangements.

Source standard clauses — ICEQC-ORG-2110 · K12-014 · ICEQC-ORG-2110 · K12-016 · ICEQC-ORG-2120 · ECE-019 · ICEQC-ORG-2130 · HE-003 · ICEQC-ORG-2130 · HE-020 · ICEQC-ORG-2130 · HE-021 · ICEQC-ORG-2140 · EXT-015 · ICEQC-ORG-2140 · EXT-019 · ICEQC-ORG-2150 · REM-009 · ICEQC-ORG-2150 · REM-010 · ICEQC-ORG-2150 · REM-019 · ICEQC-ORG-2150 · REM-020 · ICEQC-ORG-2150 · REM-025 · ICEQC-QF-1000 · ORG-REQ-027 · ICEQC-QF-1000 · ORG-REQ-031 · ICEQC-QF-1000 · ORG-REQ-034 · ICEQC-QF-1000 · ORG-REQ-057 · ICEQC-QF-1000 · ORG-REQ-059

Corresponding evidence packages — ORG-M14

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — Management periodically reviews key services, complaints, safety and issue handling.

Required submission — Internal-review or management-review arrangements; the most recent completed review covering key services, learning outcomes, complaints, safety, personnel, resources and issue handling; accountable persons, deadlines and follow-up results for required actions.

Required when applicable — Where there are recurring issues, material changes, serious incidents or unmet objectives, submit the specific review and improvement records.

Corresponding implementation record — The most recent complete internal review or management review and the records of follow-up action.

Supporting evidence — Quality objectives; indicator reports; meeting minutes; investigation and analysis.

Verification methods — Verify input data and meeting conclusions; check whether actions have been completed and are effective; confirm actual management participation.

Evidence not sufficient on its own — Improvement slogans, future plans or meeting minutes without supporting facts and follow-up results do not by themselves demonstrate an effective internal review.

Nonconformity — Required reviews have not been completed, or identified issues are not followed up.

Remediation completion criteria — Complete and record an internal review, then implement and verify the required actions.

Source standard clauses — ICEQC-ORG-2110 · K12-005 · ICEQC-ORG-2110 · K12-017 · ICEQC-ORG-2110 · K12-020 · ICEQC-ORG-2120 · ECE-020 · ICEQC-ORG-2130 · HE-007 · ICEQC-ORG-2130 · HE-023 · ICEQC-ORG-2140 · EXT-020 · ICEQC-ORG-2160 · LNG-012 · ICEQC-ORG-2170 · VPL-012 · ICEQC-ORG-2190 · ACE-008 · ICEQC-QF-1000 · ORG-REQ-012 · ICEQC-QF-1000 · ORG-REQ-013 · ICEQC-QF-1000 · ORG-REQ-064 · ICEQC-QF-1000 · ORG-REQ-065 · ICEQC-QF-1000 · ORG-REQ-066 · ICEQC-QF-1000 · ORG-REQ-067 · ICEQC-QF-1000 · ORG-REQ-068 · ICEQC-QF-1000 · ORG-REQ-069 · ICEQC-QF-1000 · ORG-REQ-075

Corresponding evidence packages — ORG-M15

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Organizations.

Conformity criteria — ICEQC is notified promptly of material changes to the legal entity, locations, programmes, delivery modes or key risks.

Required submission — A list of material changes that must be identified and reported, with internal responsibilities and timeframes; the current change log and latest review record; contact details for reporting to ICEQC during the application and after certification.

Required when applicable — Where the legal entity, ownership, licence, location, programme, delivery mode, partner, key risk or serious incident changes, submit the impact statement and action taken.

Corresponding implementation record — Current change-log, impact-review or reporting records, or a current review confirming that no material change has occurred.

Supporting evidence — Change notification template; regulatory report; transition plan.

Verification methods — Verify changes to the company, licences, website, contracts, courses, and platform; check for any unreported but implemented material changes.

Evidence not sufficient on its own — Updated documents alone, without change dates, impact records, and reporting details, cannot solely demonstrate that significant changes are under control.

Nonconformity — Concealing changes, or the scope of certification no longer reflects reality.

Remediation completion criteria — Fully declare changes, accept necessary review, and correct publicly available information.

Source standard clauses — ICEQC-ORG-2130 · HE-019 · ICEQC-ORG-2130 · HE-021 · ICEQC-QF-1000 · ORG-REQ-010 · ICEQC-QF-1000 · ORG-REQ-013 · ICEQC-QF-1000 · ORG-REQ-026 · ICEQC-QF-1000 · ORG-REQ-027 · ICEQC-QF-1000 · ORG-REQ-038 · ICEQC-QF-1000 · ORG-REQ-039 · ICEQC-QF-1000 · ORG-REQ-070 · ICEQC-QF-1000 · ORG-REQ-075

Corresponding evidence packages — ORG-M15

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Technology Service applications.

Conformity criteria — The service is operated by an identifiable, legally registered entity.

Required submission — Current legal-entity registration evidence; the relationship between the operating entity, brand, website or application name; appointment of the person with final accountability for service quality, user protection, data and the certification scope, with a current record showing that the person carries out those duties.

Required when applicable — Where a group entity, affiliate, school or partner jointly operates the service, submit the responsibility boundary and authorisation.

Corresponding implementation record — Records of approvals for releases, risks, user protection, or service remediation by the current responsible person.

Supporting evidence — Organisation chart; service-responsibility matrix; official registration-search link.

Verification methods — Verify the website, app store, contract, privacy statement, and payment entity; interview the responsible person and review their current approval records.

Evidence not sufficient on its own — A brand name, app-store developer name or list of accountable persons without records showing that duties are carried out does not by itself demonstrate the operating entity and accountability.

Nonconformity — Unclear entity, impersonation of another entity, or invalid registration.

Remediation completion criteria — Confirm the valid operating entity and align the contract, website and application information.

Source standard clauses — ICEQC-EDT-3000 · EDT-001 · ICEQC-EDT-3000 · EDT-003 · ICEQC-EDT-3140 · AIE-002

Corresponding evidence packages — EDT-M01

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Technology Service applications.

Conformity criteria — The platform, application, domain names, versions and service boundaries are clearly defined.

Required submission — A controlled certification-scope schedule stating the service name, domain, application, version, environment, main functions, intended users, integrations, locations or markets, inclusions and exclusions; current production-version and configuration records.

Required when applicable — For multi-tenant, white-label or regional versions, test environments or multiple applications, identify each version and environment that is included in or excluded from the certification scope.

Corresponding implementation record — Current production version, deployment, tenant, or feature configuration records.

Supporting evidence — Architecture diagram; Feature list; Release notes.

Verification methods — Review production system, domain name, app store version and configuration; verify public statements against the scope of the application.

Evidence not sufficient on its own — A product name or promotional home page without version and functional boundaries does not by itself establish the certification scope.

Nonconformity — Multiple different services are mixed in a vague scope.

Remediation completion criteria — Define the version and scope and remove any service that ICEQC cannot verify.

Source standard clauses — ICEQC-EDT-3000 · EDT-001 · ICEQC-EDT-3000 · EDT-009 · ICEQC-EDT-3110 · LPL-001 · ICEQC-EDT-3120 · APP-001 · ICEQC-EDT-3130 · ASM-001 · ICEQC-EDT-3140 · AIE-001

Corresponding evidence packages — EDT-M01

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable when using hosting, payment, content, AI, analytics, identity, support, or other external services; if there are no external dependencies, the basis for this should be explained.

Conformity criteria — Responsibilities for hosting, content, payment, artificial intelligence and other material partners are clear.

Required submission — List of key partners and integrations; each party's responsibilities for service, data, security, continuity, and user support; current contracts, terms of service, or internal approvals.

Required when applicable — Where a third party provides a critical function, processes data across borders or has direct contact with users, submit the allocation of responsibility, exit arrangements and incident-notification arrangements.

Corresponding implementation record — Current supplier review, authorisation checks, service reports, or issue handling records.

Supporting evidence — Data processing agreement; Service Level Agreement; Supplier evaluation.

Verification methods — Inspect the actual system connections and data flows; sample supplier status, access, incidents and exit arrangements.

Evidence not sufficient on its own — A supplier name or purchase invoice, without defined responsibilities and control arrangements, does not by itself demonstrate that outsourcing is managed.

Nonconformity — Critical functions are entirely dependent on a third party, but no one is responsible.

Remediation completion criteria — Clarify responsibilities, supplement agreements, and update service descriptions.

Source standard clauses — ICEQC-EDT-3000 · EDT-001 · ICEQC-EDT-3000 · EDT-003 · ICEQC-EDT-3000 · EDT-012 · ICEQC-EDT-3110 · LPL-001 · ICEQC-EDT-3110 · LPL-009

Corresponding evidence packages — EDT-M02

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Technology Service applications.

Conformity criteria — The service states the education or learning need it is intended to address.

Required submission — The education or learning need addressed by the service, intended users, core use cases and intended outcomes; an explanation of how the main functions or content support the education purpose; current public information.

Required when applicable — When a service has entertainment, management, commercial, or high-risk uses, the boundaries of its educational purpose and unsupported uses must be clearly defined.

Corresponding implementation record — Current records showing that functions, content and user journeys support the stated education purpose.

Supporting evidence — Learning paths; a feature-purpose matrix; educational design specifications.

Verification methods — Walkthrough of key user flows; verification that features, content, analytics, and promotion serve the stated objectives.

Evidence not sufficient on its own — A list of technical features, marketing slogans, or an educational vision that cannot be linked to actual user flows is insufficient to demonstrate educational objectives.

Nonconformity — The service presents technical features or promotional slogans but does not define its education purpose.

Remediation completion criteria — Clearly define the purpose, target audience, and core use cases.

Source standard clauses — ICEQC-EDT-3000 · EDT-002 · ICEQC-EDT-3110 · LPL-004

Corresponding evidence packages — EDT-M03

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Technology Service applications.

Conformity criteria — Applicable age, ability, device, network and use restrictions are clear.

Required submission — Target age, ability, role, equipment, network, language, supervision, and usage restrictions; conditions visible to users before registration or purchase; current guidance or restriction configuration.

Required when applicable — When there are restrictions on use for children, requiring professional supervision, involving payment, advertising, external links, or limitations on results, these must be clearly indicated at the relevant stages.

Corresponding implementation record — Current registration, onboarding, restriction prompts, or user confirmation records.

Supporting evidence — User profiles; compatibility list; onboarding guide.

Verification methods — Walkthrough of registration, purchase, and first-time use by different roles and devices; testing the effectiveness of restrictions and prompts.

Evidence not sufficient on its own — Restrictions stated only in lengthy terms that users cannot see before making a decision do not by themselves demonstrate clear conditions of use.

Nonconformity — The service is offered to an unsuitable user group or used in an unsuitable setting.

Remediation completion criteria — Correct the intended-user information, restrictions and user guidance.

Source standard clauses — ICEQC-EDT-3000 · EDT-002 · ICEQC-EDT-3000 · EDT-013 · ICEQC-EDT-3120 · APP-001 · ICEQC-EDT-3120 · APP-002 · ICEQC-EDT-3120 · APP-003 · ICEQC-EDT-3120 · APP-011

Corresponding evidence packages — EDT-M03

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable when providing or recommending educational content.

Conformity criteria — Education content sources are identifiable, with clear basic responsibility for publication and updates.

Required submission — Content sources, authors or suppliers, review responsibility, release conditions, version control and correction methods; the current content catalogue; samples that trace content to its source and review.

Required when applicable — Where third-party, user-generated, AI-generated, examination or copyright-restricted content is used, submit the applicable permission, labelling and additional review records.

Corresponding implementation record — Current content-review, release, update, correction or withdrawal records.

Supporting evidence — Editorial guidance; copyright licence; content-quality checklist.

Verification methods — Sample content sources, reviews, versions and corrections; test the error-reporting channel; compare live content with the content catalogue.

Evidence not sufficient on its own — A content screenshot, material of unknown origin or AI output without review records does not by itself demonstrate controlled content.

Nonconformity — Content has no identifiable source, or identified errors are not corrected.

Remediation completion criteria — Verify the content sources, assign review responsibility and complete and record a current content review.

Source standard clauses — ICEQC-EDT-3110 · LPL-004 · ICEQC-EDT-3130 · ASM-004

Corresponding evidence packages — EDT-M04

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable when there are administrators, teachers, learners, parents, assessors, or other different permissions.

Conformity criteria — Permissions for administrators, educators, learners and other roles are clear.

Required submission — A role-and-permission matrix; rules for creating, changing and revoking accounts; a current export or controlled screenshots of critical accounts and permissions; the latest access review.

Required when applicable — Where the service supports school-managed accounts, child accounts, shared devices, single sign-on or external administrators, submit the applicable authorisation and segregation controls.

Corresponding implementation record — Current account-inventory, access-review, revocation, suspicious-access or role-change records.

Supporting evidence — Account-flow diagram; identity-provider configuration; audit-log sample.

Verification methods — Observe account creation, change, revocation and recovery; inspect former-personnel accounts, administrator permissions and cross-tenant access.

Evidence not sufficient on its own — A permissions policy or applicant-selected screenshots do not by themselves demonstrate control of all critical permissions.

Nonconformity — Shared admin accounts or regular users have unnecessary permissions.

Remediation completion criteria — Correct the affected accounts and permissions and provide a current access-review record.

Source standard clauses — ICEQC-EDT-3000 · EDT-007 · ICEQC-EDT-3110 · LPL-002 · ICEQC-EDT-3110 · LPL-003 · ICEQC-EDT-3110 · LPL-008 · ICEQC-EDT-3110 · LPL-012 · ICEQC-EDT-3120 · APP-010 · ICEQC-EDT-3130 · ASM-003

Corresponding evidence packages — EDT-M05

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Technology Service applications.

Conformity criteria — Users can obtain basic help with setup, use and problem resolution.

Required submission — Main setup and use instructions; user-support channels, responsibilities, timeframes and escalation methods; current support tickets or issue-handling records.

Required when applicable — Where the applicant promises additional support to schools, minors, paying customers or users with accessibility needs, submit the applicable service arrangements.

Corresponding implementation record — Current support ticket, issue resolution, escalation, or knowledge base update records.

Supporting evidence — Knowledge base; instructional videos; service-status page.

Verification methods — Test the help entry point and support channels; inspect responses, escalations, recurring issues and unresolved tickets.

Evidence not sufficient on its own — A contact email or automated reply without resolution steps and current handling records does not by itself demonstrate effective support.

Nonconformity — Key features are not described and the user cannot get help.

Remediation completion criteria — Update the user guidance and support channels and provide a current handling record.

Source standard clauses — ICEQC-EDT-3000 · EDT-013 · ICEQC-EDT-3110 · LPL-011 · ICEQC-EDT-3120 · APP-002 · ICEQC-EDT-3120 · APP-012

Corresponding evidence packages — EDT-M05

Online application — Open this requirement in the Online Application Centre

Applicability — All Education Technology Services must assess their main user journeys. Specific technical requirements depend on the intended users and applicable law.

Conformity criteria — The main functions do not contain obvious and avoidable barriers to use.

Required submission — Accessibility checks or tests covering the main user journeys; known barriers, their effects and treatment plans; current remediation or retesting records.

Required when applicable — Where the applicant claims conformity with a specific accessibility standard, serves users with disabilities or supports a high-impact use, submit the scope, method and results of the relevant tests.

Corresponding implementation record — Current accessibility-test, user-feedback, remediation and retest records.

Supporting evidence — Accessibility statement; user-testing record; assistive-technology compatibility record.

Verification methods — Test the main user journeys using a keyboard, screen reader, captions, zoom, colour settings and different devices; inspect known issues.

Evidence not sufficient on its own — An accessibility commitment, automated scan score or test that does not cover the main user journeys does not by itself demonstrate that the main functions are accessible.

Nonconformity — An intended user cannot complete a main task because of a basic and avoidable design barrier.

Remediation completion criteria — Correct the material barriers and complete testing with the intended user group.

Source standard clauses — ICEQC-EDT-3000 · EDT-005 · ICEQC-EDT-3120 · APP-008 · ICEQC-EDT-3130 · ASM-006 · ICEQC-EDT-3140 · AIE-008

Corresponding evidence packages — EDT-M05

Online application — Open this requirement in the Online Application Centre

Applicability — Mandatory where the service is directed to, permits or is used by minors. Where minors are outside the scope, state the age and access controls that enforce that boundary.

Conformity criteria — Where minors use the service, age-appropriate controls, reporting, response and necessary parent or institution controls are in place.

Required submission — Age-appropriate design, account authorisation, parent or institution controls, reporting, contact restrictions and issue-handling rules; current configuration, testing and related training records.

Required when applicable — Where the service includes chat, content sharing, location data, camera use, payments, advertising, external links, AI or contact with adults, submit the specific risk controls and user notices.

Corresponding implementation record — Current age-threshold, authorisation, parental-control, reporting-channel test or incident-handling records.

Supporting evidence — Child-friendly information; parental-control guidance; safety-by-design review.

Verification methods — Test the service using child, parent, educator and administrator roles; inspect reports, restrictions, consent and incident records.

Evidence not sufficient on its own — An age statement or a parental-responsibility clause in the terms of service does not by itself demonstrate that risks to children are controlled.

Nonconformity — Minors can access clearly unsuitable content or contact and have no effective reporting route.

Remediation completion criteria — Restrict the affected functions, assign reporting and response responsibilities and complete current testing.

Source standard clauses — ICEQC-EDT-3000 · EDT-004 · ICEQC-EDT-3110 · LPL-005 · ICEQC-EDT-3110 · LPL-012 · ICEQC-EDT-3120 · APP-010 · ICEQC-EDT-3120 · APP-011 · ICEQC-EDT-3140 · AIE-006

Corresponding evidence packages — EDT-M06

Online application — Open this requirement in the Online Application Centre

Applicability — Applies when there are chats, comments, communities, user uploads, notifications, recommendations, or public interactions.

Conformity criteria — User-generated content, chat and community functions have basic rules and response arrangements.

Required submission — Rules for permitted and prohibited content and conduct; methods for detection, reporting, handling, appeal and escalation; current moderation, report or handling records.

Required when applicable — Where minors, real-time interaction, external links, generated content or high-risk topics are involved, submit the additional restrictions and response arrangements.

Corresponding implementation record — Current moderation, reporting, restriction, restoration or escalation records.

Supporting evidence — Keyword rules; moderator guidance; community rules.

Verification methods — Test reporting and restriction functions; inspect handling timeframes, reasons, appeals and repeated violations; review the relevant system configuration.

Evidence not sufficient on its own — Community rules without a reporting channel, handling responsibility and current records do not by themselves demonstrate managed interactions.

Nonconformity — Clearly harmful content is present and no accountable person addresses it.

Remediation completion criteria — Put the rules into use, address existing content and provide current handling records.

Source standard clauses — ICEQC-EDT-3000 · EDT-004 · ICEQC-EDT-3110 · LPL-005 · ICEQC-EDT-3120 · APP-003 · ICEQC-EDT-3120 · APP-005 · ICEQC-EDT-3140 · AIE-007

Corresponding evidence packages — EDT-M06

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable where the system restricts an account, removes content, denies a service, produces a material education outcome or makes another decision that materially affects a user.

Conformity criteria — Users can question restrictions, handling decisions or material system outcomes and obtain human review.

Required submission — A channel through which users can question a decision, obtain reasons and request human review; the reviewer’s authority, handling steps and timeframes; current case or process-test records.

Required when applicable — Where an automated system or AI determines content generation, an assessment outcome, eligibility, access or a child-safety restriction, submit arrangements for human intervention and correction of an erroneous outcome.

Corresponding implementation record — Current appeal, human-review, correction, reinstatement or process-test records.

Supporting evidence — Review form; user-notification template; human-review procedure.

Verification methods — Trace an appeal through human review, correction and notification; verify that the reviewer can see the reasons and change the outcome.

Evidence not sufficient on its own — A customer-service email does not by itself demonstrate effective human review where the handler cannot see the reasons for the decision or change the outcome.

Nonconformity — A material outcome is fully automated and no authorised person can review or correct it.

Remediation completion criteria — Establish a human-review and appeal route and complete and record a current process test.

Source standard clauses — ICEQC-EDT-3000 · EDT-004 · ICEQC-EDT-3120 · APP-003 · ICEQC-EDT-3140 · AIE-005 · ICEQC-EDT-3140 · AIE-008 · ICEQC-EDT-3140 · AIE-011

Corresponding evidence packages — EDT-M06

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Technology Service applications.

Conformity criteria — The service maintains a clear record of what data it collects, where it comes from and why it is used.

Required submission — A data inventory and data-flow record identifying sources, fields, users, purposes, processing locations and outputs; definitions for learning-analytics or reporting metrics; a current data export or traceable sample.

Required when applicable — Where third-party, training, inferred or children’s data is used, or data is combined across systems, submit the source, lawful basis and suitability assessment.

Corresponding implementation record — Current data-inventory review, report check, field-change or exception-handling records.

Supporting evidence — Data dictionary; metric definitions; data-lineage diagram.

Verification methods — Trace user activity through storage, analysis and output; check metric definitions, missing values and exceptions; inspect the actual fields used.

Evidence not sufficient on its own — A privacy policy or a single report screenshot that does not identify data sources and calculations does not by itself demonstrate clear data use.

Nonconformity — The service cannot explain what data it collects or why it uses the data.

Remediation completion criteria — Create the data inventory and delete, or stop collecting, data that is not needed.

Source standard clauses — ICEQC-EDT-3000 · EDT-006 · ICEQC-EDT-3000 · EDT-010 · ICEQC-EDT-3110 · LPL-003 · ICEQC-EDT-3110 · LPL-006 · ICEQC-EDT-3110 · LPL-008 · ICEQC-EDT-3120 · APP-006 · ICEQC-EDT-3130 · ASM-009 · ICEQC-EDT-3130 · ASM-010 · ICEQC-EDT-3140 · AIE-003

Corresponding evidence packages — EDT-M07

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to every Education Technology Service that processes personal information.

Conformity criteria — Privacy information matches actual practice, and material user choices are clear.

Required submission — Privacy information that matches actual processing; interfaces and settings used to obtain consent or user choice; current records of consent, refusal, withdrawal or preferences.

Required when applicable — Where children, sensitive data, audio or video, advertising, AI training, cross-border processing or third-party sharing is involved, clearly disclose it and submit the applicable authorisation.

Corresponding implementation record — Current consent, withdrawal, preference-change, privacy-request or notice-update records.

Supporting evidence — Concise privacy notice; information for parents; user-choice design test.

Verification methods — Compare each public statement with the data flow; test the system after a user refuses, withdraws or disables a choice; inspect default settings.

Evidence not sufficient on its own — A lengthy privacy policy, preselected boxes or choices that cannot in practice be refused do not by themselves demonstrate genuine user choice.

Nonconformity — Privacy information is inaccurate, conceals a material use or offers a choice that does not work.

Remediation completion criteria — Correct the privacy information and settings and notify affected users.

Source standard clauses — ICEQC-EDT-3000 · EDT-006 · ICEQC-EDT-3110 · LPL-012 · ICEQC-EDT-3120 · APP-002 · ICEQC-EDT-3120 · APP-005 · ICEQC-EDT-3120 · APP-007 · ICEQC-EDT-3140 · AIE-004 · ICEQC-EDT-3140 · AIE-012

Corresponding evidence packages — EDT-M07

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to every service that retains personal, learning or customer data.

Conformity criteria — Basic controls cover data retention, deletion and third-party processing.

Required submission — Data-retention periods, deletion and export arrangements and a list of third-party processors; a current deletion or export process test; responsibility arrangements for critical processors.

Required when applicable — Where account closure, the end of a school contract, children’s data, backup copies or cross-border processing is involved, explain how data is retained and deleted in each location.

Corresponding implementation record — Current deletion, export, retention-review, processor-change or contract-exit records.

Supporting evidence — Processor agreement; retention schedule; exit checklist.

Verification methods — Test account deletion, data export and processor exit; verify that backups, logs and third parties are handled under the stated rules.

Evidence not sufficient on its own — A statement that users may contact the service for deletion, without steps, timeframes and test results, does not by itself demonstrate that deletion works in practice.

Nonconformity — Data is retained indefinitely, cannot be deleted, or is used by a third party in an unexplained way.

Remediation completion criteria — Set retention periods and a working deletion process, define third-party responsibilities and provide current records.

Source standard clauses — ICEQC-EDT-3000 · EDT-006 · ICEQC-EDT-3000 · EDT-012 · ICEQC-EDT-3110 · LPL-009 · ICEQC-EDT-3120 · APP-004 · ICEQC-EDT-3120 · APP-006 · ICEQC-EDT-3120 · APP-007 · ICEQC-EDT-3130 · ASM-009

Corresponding evidence packages — EDT-M07

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Technology Service applications.

Conformity criteria — Material accounts have basic identity, password and access controls.

Required submission — Information-security and access-control rules; protection, authentication, permissions, logging and vulnerability-handling arrangements for critical accounts; a current administrator-account inventory, access review and security-test records.

Required when applicable — Where sensitive data, payments, assessments, children’s information, cross-tenant data or open interfaces are involved, submit the applicable encryption, segregation, key-management and interface controls.

Corresponding implementation record — Current access-review, vulnerability-remediation, security-test, log-review or configuration-change records.

Supporting evidence — Security-architecture diagram; penetration-test summary; configuration baseline.

Verification methods — Observe authentication and permission controls; inspect administrator and former-personnel accounts, logs, default configurations and known vulnerabilities; review independent testing where necessary.

Evidence not sufficient on its own — A security certificate, conformity mark or policy document without current configuration and review records does not by itself demonstrate system security.

Nonconformity — Administrator accounts are shared, or former personnel retain access.

Remediation completion criteria — Put each critical account under individual control, remove inappropriate access and provide current verification records.

Source standard clauses — ICEQC-EDT-3000 · EDT-007 · ICEQC-EDT-3110 · LPL-002 · ICEQC-EDT-3110 · LPL-008 · ICEQC-EDT-3120 · APP-007 · ICEQC-EDT-3130 · ASM-003 · ICEQC-EDT-3130 · ASM-004 · ICEQC-EDT-3130 · ASM-010 · ICEQC-EDT-3140 · AIE-012

Corresponding evidence packages — EDT-M08

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Technology Service applications.

Conformity criteria — Basic arrangements exist to report, record and address security issues.

Required submission — Steps for reporting, containing, investigating, notifying and correcting security, privacy, content and service incidents; current incident and handling records, or a current exercise record where no incident has occurred.

Required when applicable — For a data breach, account takeover, harmful content, assessment-integrity issue or major outage, submit records of the impact, notifications, recovery and action to prevent recurrence.

Corresponding implementation record — Current incident, exercise, vulnerability-handling, user-notification or corrective-effectiveness records.

Supporting evidence — Incident-classification table; contact list; exercise script.

Verification methods — Inspect the incident timeline, evidence, affected scope and effectiveness of corrective action; check whether a vulnerability or complaint was incorrectly treated as an ordinary support ticket.

Evidence not sufficient on its own — An incident-response policy without an exercise or current handling record does not by itself demonstrate the ability to respond to incidents.

Nonconformity — Serious issues are known to be unaddressed or deliberately concealed.

Remediation completion criteria — Contain the current risk, complete the required response and establish the incident record.

Source standard clauses — ICEQC-EDT-3000 · EDT-004 · ICEQC-EDT-3000 · EDT-007 · ICEQC-EDT-3120 · APP-012 · ICEQC-EDT-3130 · ASM-005 · ICEQC-EDT-3130 · ASM-011 · ICEQC-EDT-3140 · AIE-007

Corresponding evidence packages — EDT-M08

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Technology Service applications.

Conformity criteria — Key data is backed up, and material services can be restored.

Required submission — Availability, capacity, monitoring, backup, recovery and outage-notification arrangements; a current monitoring summary; results of the latest recovery, failover or outage test.

Required when applicable — Where the applicant commits to a service level or offline capability, operates across regions or relies on a critical cloud service, submit the relevant capacity, alternative-service and exit arrangements.

Corresponding implementation record — Current availability-monitoring, successful-backup, recovery-test, capacity-test or outage-handling records.

Supporting evidence — Service-status page; architecture diagram; recovery objectives; supplier report.

Verification methods — Inspect monitoring and alerts; test restoration from backup; sample material outages, capacity issues and user notifications.

Evidence not sufficient on its own — A cloud-provider commitment, backup-setting screenshot or unverified recovery plan does not by itself demonstrate that the service can be restored.

Nonconformity — No usable backup exists, or recovery has never been tested.

Remediation completion criteria — Complete and record a successful backup and recovery test.

Source standard clauses — ICEQC-EDT-3000 · EDT-008 · ICEQC-EDT-3000 · EDT-012 · ICEQC-EDT-3110 · LPL-004 · ICEQC-EDT-3110 · LPL-010 · ICEQC-EDT-3120 · APP-004 · ICEQC-EDT-3120 · APP-008 · ICEQC-EDT-3120 · APP-009 · ICEQC-EDT-3130 · ASM-005

Corresponding evidence packages — EDT-M08

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable where the service provides testing, scoring, progress decisions, eligibility decisions or another assessment function.

Conformity criteria — Where digital assessment is used, its content, scoring method and use of results are clear.

Required submission — The assessment scope, items or tasks, scoring method, use of results, and identity and integrity controls; current test, scoring-check and result records.

Required when applicable — Where automated scoring, remote proctoring, item banks, external examinations or high-stakes outcomes are used, submit the applicable validation, security, exception and appeal arrangements.

Corresponding implementation record — Current assessment-configuration, test, scoring, exception, result-correction or review records.

Supporting evidence — Scoring rules; assessment blueprint; validation report; result samples.

Verification methods — Recalculate samples; test boundary conditions and exceptions; check version, identity, result corrections and audit records.

Evidence not sufficient on its own — A results page, item screenshot or supplier promotion does not by itself demonstrate reliable assessment outcomes.

Nonconformity — Automated scoring cannot be explained, or an incorrect result cannot be corrected.

Remediation completion criteria — Define the rules, complete current testing and put an effective correction process into use.

Source standard clauses — ICEQC-EDT-3000 · EDT-010 · ICEQC-EDT-3110 · LPL-006 · ICEQC-EDT-3110 · LPL-007 · ICEQC-EDT-3120 · APP-006 · ICEQC-EDT-3130 · ASM-001 · ICEQC-EDT-3130 · ASM-002 · ICEQC-EDT-3130 · ASM-003 · ICEQC-EDT-3130 · ASM-004 · ICEQC-EDT-3130 · ASM-005 · ICEQC-EDT-3130 · ASM-006 · ICEQC-EDT-3130 · ASM-007 · ICEQC-EDT-3130 · ASM-008 · ICEQC-EDT-3130 · ASM-009 · ICEQC-EDT-3130 · ASM-010 · ICEQC-EDT-3130 · ASM-011

Corresponding evidence packages — EDT-M09

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable where an automated or algorithmic outcome affects learner assessment, eligibility, access, restrictions or another material entitlement.

Conformity criteria — Automated outcomes that materially affect learners can be reviewed by a person.

Required submission — Triggers for human review, accountable persons, authority, required evidence and notification steps; current human-review case or process-test records.

Required when applicable — Where an outcome cannot be explained, confidence is insufficient, a user appeals, data is abnormal or a child is affected, explain how the automated outcome is suspended and decided by an authorised person.

Corresponding implementation record — Current human-review, outcome-override, exception-handling or process-test records.

Supporting evidence — Human-review form; override rules; exception thresholds.

Verification methods — Simulate an erroneous outcome and user appeal; verify that an authorised person can see the basis, change the outcome and notify the user.

Evidence not sufficient on its own — A ‘human-in-the-loop’ statement without trigger conditions, authority and actual testing does not by itself demonstrate effective human review.

Nonconformity — A material outcome is determined only by the system and no authorised person can correct it.

Remediation completion criteria — Provide an effective human-review and appeal route and complete and record a current process test.

Source standard clauses — ICEQC-EDT-3000 · EDT-011 · ICEQC-EDT-3110 · LPL-007 · ICEQC-EDT-3130 · ASM-007 · ICEQC-EDT-3130 · ASM-008 · ICEQC-EDT-3140 · AIE-002 · ICEQC-EDT-3140 · AIE-005

Corresponding evidence packages — EDT-M09

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable when the service uses generative AI, predictive models, recommendations, automated decision-making, or other AI functions.

Conformity criteria — Where artificial intelligence is used, its main purposes, limitations and human responsibilities are stated.

Required submission — An inventory of AI uses; the purpose, users, data, limits, human responsibility and prohibited uses for each use; a pre-release evaluation; current output testing, monitoring and user information.

Required when applicable — Where children, assessment, personalisation, sensitive data, high-risk recommendations or third-party models are involved, submit the applicable risk, supplier, human-review, fairness and safety controls.

Corresponding implementation record — Current AI-evaluation, release-approval, output-review, drift-monitoring, incident or correction records.

Supporting evidence — Model card; prompt and output rules; red team test; data source description.

Verification methods — Test error, harm, bias, unauthorised action and prompt-attack scenarios; inspect monitoring, version changes, user appeals and human decisions.

Evidence not sufficient on its own — AI principles, supplier information or an isolated demonstration do not by themselves demonstrate that the AI function is controlled.

Nonconformity — The service conceals its use of AI or presents an unreliable output as established fact.

Remediation completion criteria — Create the AI-use inventory, correct the user information and assign human responsibility.

Source standard clauses — ICEQC-EDT-3000 · EDT-011 · ICEQC-EDT-3130 · ASM-007 · ICEQC-EDT-3140 · AIE-001 · ICEQC-EDT-3140 · AIE-002 · ICEQC-EDT-3140 · AIE-003 · ICEQC-EDT-3140 · AIE-004 · ICEQC-EDT-3140 · AIE-005 · ICEQC-EDT-3140 · AIE-006 · ICEQC-EDT-3140 · AIE-007 · ICEQC-EDT-3140 · AIE-008 · ICEQC-EDT-3140 · AIE-009 · ICEQC-EDT-3140 · AIE-010 · ICEQC-EDT-3140 · AIE-011 · ICEQC-EDT-3140 · AIE-012

Corresponding evidence packages — EDT-M10

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable when charging a user, school, or institution.

Conformity criteria — Prices, automatic renewal, cancellation and refund terms are clear before purchase.

Required submission — The total price and rules for subscriptions, automatic renewal, trials, cancellation and refunds, displayed before purchase; the current purchase flow; current transaction, cancellation or refund records.

Required when applicable — Where an app store, third-party payment, purchase by a child, advertising, an add-on service or regional pricing is involved, submit the applicable controls and user information.

Corresponding implementation record — Records of current purchases, subscriptions, cancellations, refunds, price changes, or user notifications.

Supporting evidence — Price list; checkout screenshot; refund template.

Verification methods — Walk through purchases, cancellations, and refunds; check pages, app store, billing, and actual processing.

Evidence not sufficient on its own — Charging terms stated only in the terms of service, without a pre-purchase notice and implementation records, do not by themselves demonstrate transparent charging.

Nonconformity — A charge is hidden, or a subscription renews automatically without clear consent.

Remediation completion criteria — Correct the purchase flow, notify affected users and provide any refund or other remedy due.

Source standard clauses — ICEQC-EDT-3000 · EDT-013 · ICEQC-EDT-3120 · APP-011

Corresponding evidence packages — EDT-M11

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Technology Service applications.

Conformity criteria — Claims about functions, applicability and education outcomes are accurate.

Required submission — A list of current websites, app-store listings and sales materials; the evidence and approval for claims about functions, education outcomes, data, comparisons and certification; the latest review of public information.

Required when applicable — Where learning outcomes, accuracy, pass rates, AI capability, customer cases or comparative claims are used, submit the method, period, sample, limitations and authorisation.

Corresponding implementation record — Current claim-approval, data-review, page-check, correction or withdrawal records.

Supporting evidence — Claims register; research summary; correction record.

Verification methods — Sample major public channels; trace claims to source data; verify the certification scope and version.

Evidence not sufficient on its own — An individual customer case, supplier data that the applicant has not verified, or a percentage without its scope and limitations does not by itself support a public claim.

Nonconformity — The applicant guarantees learning outcomes or overstates the certification scope.

Remediation completion criteria — Remove or limit the claim and make every public channel consistent.

Source standard clauses — ICEQC-EDT-3000 · EDT-010 · ICEQC-EDT-3000 · EDT-015 · ICEQC-EDT-3120 · APP-011 · ICEQC-EDT-3130 · ASM-012 · ICEQC-EDT-3140 · AIE-004

Corresponding evidence packages — EDT-M12

Online application — Open this requirement in the Online Application Centre

Applicability — Applicable to all Education Technology Service applications.

Conformity criteria — Material updates receive basic testing, and user issues and complaints are recorded.

Required submission — Release and change rules; current-version testing and approval; registers for support, complaints, defects and improvements; the latest service review.

Required when applicable — Where a material function, data use, AI model, price, supplier or intended user changes, submit impact analysis, testing and user notices, and notify ICEQC where required.

Corresponding implementation record — Current release-test, approval, change, complaint, defect-remediation or service-review records.

Supporting evidence — Release checklist; change log; version roadmap; service metrics.

Verification methods — Sample recent releases, rollbacks, defects, complaints and improvements; check for unapproved production changes.

Evidence not sufficient on its own — A version number or development-task list without testing, approval and post-release records does not by itself demonstrate a controlled release.

Nonconformity — A material update is released without testing, or complaints remain unaddressed.

Remediation completion criteria — Complete the required testing and issue handling and establish current release and support records.

Source standard clauses — ICEQC-EDT-3000 · EDT-009 · ICEQC-EDT-3000 · EDT-014 · ICEQC-EDT-3000 · EDT-016 · ICEQC-EDT-3110 · LPL-011 · ICEQC-EDT-3120 · APP-009 · ICEQC-EDT-3120 · APP-012 · ICEQC-EDT-3130 · ASM-002 · ICEQC-EDT-3130 · ASM-011 · ICEQC-EDT-3140 · AIE-009 · ICEQC-EDT-3140 · AIE-010 · ICEQC-EDT-3140 · AIE-011

Corresponding evidence packages — EDT-M12

Online application — Open this requirement in the Online Application Centre

Applicability — Applies to every Educational Product application.

Conformity criteria — The responsible manufacturer, brand owner, importer or service entity is clearly identified.

Required submission — Legal-entity registration evidence; the relationship between the manufacturer, brand owner, importer, distributor and service-responsible entity; appointment of the person with final responsibility for the certified product, with a current record showing that the person carries out that responsibility.

Required when applicable — Where branding, contract manufacturing, import, commissioned production or sale by multiple entities is involved, submit the authorisation, market responsibility and issue-handling boundaries.

Corresponding implementation record — Current records showing the accountable person’s approval of design, release, risk, complaint or remediation matters.

Supporting evidence — Organisation chart; brand authorisation; official registration link.

Verification methods — Compare the packaging, instructions, website, sales contract and payment-receiving entity; interview the accountable person.

Evidence not sufficient on its own — A trademark certificate, brand name or sales page does not by itself identify who is accountable for the product.

Nonconformity — No entity accepts accountability for the product, or the application is made through an unrelated entity.

Remediation completion criteria — Confirm the accountable legal entity and make the product information consistent.

Source standard clauses — ICEQC-PRD-4000 · PRD-001 · ICEQC-PRD-4000 · PRD-003

Corresponding evidence packages — PRD-M01

Online application — Open this requirement in the Online Application Centre

Applicability — Applies to every Educational Product application.

Conformity criteria — The models, versions, configurations and differences within the certification scope are clear.

Required submission — A controlled product-scope schedule listing models, versions, configurations, software, accessories, packaging, sales regions, intended users, inclusions and exclusions; current model and configuration records.

Required when applicable — Where a product family, white-label product, regional version, hardware configuration or software version has a material difference, submit the differences and the basis for inclusion in the certification scope.

Corresponding implementation record — Current model, version, bill-of-materials, software or packaging-configuration records.

Supporting evidence — Product-family structure; configuration matrix; photographs and labels.

Verification methods — Compare physical products, packaging, software versions, sales pages and inventory; confirm that unverified models do not carry a certification claim.

Evidence not sufficient on its own — A series name, marketing photographs or a catalogue that does not distinguish between models does not by itself establish the certification scope.

Nonconformity — Materially different products are grouped under an unclear scope.

Remediation completion criteria — Define the models clearly and either provide the missing verification or remove unverified models from scope.

Source standard clauses — ICEQC-PRD-4000 · PRD-001 · ICEQC-PRD-4000 · PRD-013 · ICEQC-PRD-4110 · DEV-001

Corresponding evidence packages — PRD-M01

Online application — Open this requirement in the Online Application Centre

Applicability — Applies where another entity performs manufacturing, content, software, warehousing, import or support activities for the product.

Conformity criteria — Primary manufacturing, content, software and supply responsibilities are clear.

Required submission — A list of key manufacturing, supply, content, software and service providers; requirements for responsibilities, specifications, changes, issues and traceability; current contracts, quality agreements or approvals.

Required when applicable — Where a third party controls a critical safety function, software, data or education content, submit evidence of capability, authorisation, change notification and exit arrangements.

Corresponding implementation record — Current supplier-approval, incoming-material, service-report, change or issue-handling records.

Supporting evidence — Supplier evaluation; quality agreement; purchasing specification.

Verification methods — Sample suppliers, outsourced activities, changes and issue records; verify original evidence from a critical supplier where necessary.

Evidence not sufficient on its own — A purchase order, supplier name or verbal commitment does not by itself demonstrate that supply responsibilities are controlled.

Nonconformity — A critical source of supply cannot be traced.

Remediation completion criteria — Confirm the sources and responsibilities and provide the necessary agreements or records.

Source standard clauses — ICEQC-PRD-4000 · PRD-003 · ICEQC-PRD-4000 · PRD-007

Corresponding evidence packages — PRD-M02

Online application — Open this requirement in the Online Application Centre

Applicability — Applies to every Educational Product application.

Conformity criteria — The product’s education purpose and main functions are clear.

Required submission — The product’s educational use, main functions, intended learning activities and outcomes; an explanation linking functions or content to the educational purpose; current instructions and public information.

Required when applicable — Where a product also has recreational, medical, assessment, monitoring or other high-risk uses, define the boundary of the educational use covered by certification.

Corresponding implementation record — Current records showing that product functions, content or use scenarios correspond to the educational purpose.

Supporting evidence — Educational-design explanation; activity examples; function-to-purpose matrix.

Verification methods — Demonstrate the main use scenarios; check whether design, testing, instructions and marketing support the same educational purpose.

Evidence not sufficient on its own — Marketing slogans, a feature list or an educational vision that is not linked to actual use do not by themselves demonstrate the educational purpose.

Nonconformity — The applicant provides marketing slogans but cannot explain the product’s actual educational use.

Remediation completion criteria — Define the educational use and make the instructions and marketing consistent.

Source standard clauses — ICEQC-PRD-4000 · PRD-002

Corresponding evidence packages — PRD-M03

Online application — Open this requirement in the Online Application Centre

Applicability — Applies to every Educational Product application.

Conformity criteria — Applicable age, ability, setting, equipment and necessary supervision are clear.

Required submission — Intended age, capability, setting, equipment, network, installation, supervision, compatibility and prohibited-use conditions; corresponding notices on packaging, in instructions or in pre-purchase information.

Required when applicable — Where the product involves children, home use, school deployment, outdoor or wet conditions, high temperatures, specialist equipment, accounts or networks, submit the applicable restrictions and specifications.

Corresponding implementation record — Current installation, configuration, user-confirmation or intended-use-scenario test records.

Supporting evidence — User profiles; environmental specifications; compatibility list.

Verification methods — Conduct a walkthrough with the intended users and use environment; compare warnings, settings and default configurations with the actual product.

Evidence not sufficient on its own — Key limitations stated only in hard-to-find technical material, and not available to buyers and users before use, do not by themselves demonstrate clear conditions of use.

Nonconformity — The product is used by an age group or in an environment for which it is clearly unsuitable.

Remediation completion criteria — Correct the scope of use, warnings and user instructions.

Source standard clauses — ICEQC-PRD-4000 · PRD-002 · ICEQC-PRD-4000 · PRD-010 · ICEQC-PRD-4110 · DEV-002 · ICEQC-PRD-4110 · DEV-008

Corresponding evidence packages — PRD-M03

Online application — Open this requirement in the Online Application Centre

Applicability — Applies to every Educational Product application.

Conformity criteria — Functional, performance and comparative claims have a basic evidential basis.

Required submission — A list of current packaging, websites, sales material and certification claims; the evidence and approval for claims about function, educational effect, comparison, durability and outcomes.

Required when applicable — Where the applicant makes claims about learning outcomes, test results, expert recommendations, customer cases, awards or comparisons, submit the method, sample, period, authorisation and limitations.

Corresponding implementation record — Current claim-review, approval, market-check, correction or withdrawal records.

Supporting evidence — Claims register; research summary; correction notice.

Verification methods — Trace each claim to testing, data and the current model; check distributors and market channels.

Evidence not sufficient on its own — An individual case, supplier promotion, testing unrelated to the current model or data without a defined scope does not by itself support a claim.

Nonconformity — The product guarantees unsubstantiated learning outcomes or overstates its functions.

Remediation completion criteria — Remove or narrow the claim and retain records supporting the revised claim.

Source standard clauses — ICEQC-PRD-4000 · PRD-014

Corresponding evidence packages — PRD-M04

Online application — Open this requirement in the Online Application Centre

Applicability — Every product must complete an applicability assessment. This requirement applies wherever mandatory testing, certification, labelling, licensing or sales restrictions exist.

Conformity criteria — Applicable mandatory licensing, testing, labelling and market-access requirements are met.

Required submission — A list of laws and mandatory requirements in each target market; valid licences, tests, certifications, labels or conformity evidence for every current model; a model-to-market schedule.

Required when applicable — Where a mandatory requirement does not apply by law, submit the basis for that determination. Import, wireless, electrical, children’s, chemical, medical and battery products must include the corresponding product-specific evidence where applicable.

Corresponding implementation record — Current licensing, testing, label-review, renewal or market-applicability records.

Supporting evidence — Laboratory certification; regulatory enquiry; legal opinion.

Verification methods — Verify issuing bodies, laboratories, models, standard versions, validity periods and markets; inspect the actual labels.

Evidence not sufficient on its own — Company registration, a supplier self-declaration, a voluntary industry award or a report for another model does not by itself demonstrate legal conformity.

Nonconformity — Evidence required by law is missing.

Remediation completion criteria — Obtain valid evidence or remove the affected model and market from scope.

Source standard clauses — ICEQC-PRD-4000 · PRD-006 · ICEQC-PRD-4110 · DEV-004 · ICEQC-PRD-4110 · DEV-014

Corresponding evidence packages — PRD-M05

Online application — Open this requirement in the Online Application Centre

Applicability — Applies to every Educational Product application. The extent of control must be proportionate to reasonably foreseeable risk.

Conformity criteria — Reasonably foreseeable risks are identified, and necessary warnings are provided.

Required submission — A product risk assessment covering normal use, reasonably foreseeable misuse, intended age, installation, maintenance and end of life; risk controls, warnings and residual risks; current verification records.

Required when applicable — Where the product presents an electrical, thermal, mechanical, chemical, choking, network, psychological, content or other material risk, submit the applicable testing and restrictions on use.

Corresponding implementation record — Current risk-review, protective-measure test, warning-review, defect-analysis or corrective-action records.

Supporting evidence — Failure-mode analysis; warning schedule; insurance information.

Verification methods — Inspect the actual product, packaging and instructions; test critical protective measures; check whether complaints and known defects are included in the risk assessment.

Evidence not sufficient on its own — A warning label, insurance policy or supplier safety statement does not by itself demonstrate that risks have been identified and controlled.

Nonconformity — An evident risk has no control or warning.

Remediation completion criteria — Correct the product, packaging or instructions and address products already sold.

Source standard clauses — ICEQC-PRD-4000 · PRD-004 · ICEQC-PRD-4000 · PRD-006 · ICEQC-PRD-4000 · PRD-010 · ICEQC-PRD-4110 · DEV-004 · ICEQC-PRD-4110 · DEV-005 · ICEQC-PRD-4110 · DEV-006

Corresponding evidence packages — PRD-M05

Online application — Open this requirement in the Online Application Centre

Applicability — Applies where a product is intended for children, users with disabilities or users requiring particular physical or cognitive abilities. Other products must still assess material barriers to use.

Conformity criteria — Where applicable, the design is suitable for the intended age and basic user capability.

Required submission — Intended-user capabilities and limitations; assessment of child safety, accessibility, ergonomics and understandability; representative usability testing and resolution of identified issues.

Required when applicable — Where small parts, pinch hazards, sound, displays, weight, wearability, prolonged use or specialist assistive equipment are involved, submit the applicable testing.

Corresponding implementation record — Current intended-user testing, accessibility checks, human-factors remediation and retest records.

Supporting evidence — User research; assistive-technology testing; basis for age classification.

Verification methods — Observe intended users completing critical tasks; check warnings, misuse, error recovery and activities requiring supervision.

Evidence not sufficient on its own — A designer statement, general accessibility commitment or testing that does not include intended users does not by itself demonstrate suitability.

Nonconformity — Children can access a hazardous component, or intended users cannot use the product as intended.

Remediation completion criteria — Remove the hazard or restrict the scope of use, and complete usability testing.

Source standard clauses — ICEQC-PRD-4000 · PRD-004 · ICEQC-PRD-4000 · PRD-005 · ICEQC-PRD-4110 · DEV-003 · ICEQC-PRD-4110 · DEV-006

Corresponding evidence packages — PRD-M05

Online application — Open this requirement in the Online Application Centre

Applicability — Applies to every Educational Product application.

Conformity criteria — The current product has defined basic design or content requirements.

Required submission — Current product design, content and performance requirements covering at least educational functions, critical safety, interfaces, materials, software and acceptance criteria; approval, responsibility and version information.

Required when applicable — Where the product uses external design, open-source software, licensed content or customer customisation, submit the applicable inputs, restrictions and approval responsibilities.

Corresponding implementation record — Current design-review, requirements-approval, version or issue-handling records.

Supporting evidence — Design specification; requirements traceability matrix; prototype review.

Verification methods — Trace critical requirements through design, testing and release; confirm that the current product uses the approved version.

Evidence not sufficient on its own — An appearance drawing, marketing specification or unapproved development task does not by itself demonstrate controlled product-design requirements.

Nonconformity — The product has no controlled requirements against which conformity can be determined.

Remediation completion criteria — Establish current requirements and obtain formal approval.

Source standard clauses — ICEQC-PRD-4000 · PRD-003

Corresponding evidence packages — PRD-M06

Online application — Open this requirement in the Online Application Centre

Applicability — Applies to every Educational Product application.

Conformity criteria — Testing proportionate to the main functions and risks is completed before release.

Required submission — A verification plan, test methods, acceptance criteria and results corresponding to the current model and material risks; identified issues and their resolution; identification of test items and the production version.

Required when applicable — Where required by law, submit reports from an accredited laboratory or reports covering software security, reliability, use by children, accessibility or educational functionality, as applicable.

Corresponding implementation record — Current-model test, failure-handling, retest, regression-test or pre-release verification records.

Supporting evidence — Raw test data; prototype records; independent laboratory report.

Verification methods — Check samples, models, methods, results, exceptions and retesting; where necessary, observe testing or request additional verification.

Evidence not sufficient on its own — A report for another model, a demonstration without acceptance criteria, supplier promotion or a summary showing only a pass conclusion does not by itself demonstrate verification of the current product.

Nonconformity — Testing has not been completed, or the test item is not the current model.

Remediation completion criteria — Complete testing of the current model and resolve the issues identified.

Source standard clauses — ICEQC-PRD-4000 · PRD-011 · ICEQC-PRD-4110 · DEV-003 · ICEQC-PRD-4110 · DEV-004 · ICEQC-PRD-4110 · DEV-005 · ICEQC-PRD-4110 · DEV-007 · ICEQC-PRD-4110 · DEV-012

Corresponding evidence packages — PRD-M06

Online application — Open this requirement in the Online Application Centre

Applicability — Applies to every Educational Product application.

Conformity criteria — Only a product that meets the release conditions may be placed on the market.

Required submission — Product-release conditions and approval authority; a release review for the current model covering design, testing, legal requirements, instructions and unresolved issues; formal approval records.

Required when applicable — Where a product is released conditionally, sold on a trial basis, released in software stages or has known issues, submit the restrictions, monitoring arrangements and exit criteria.

Corresponding implementation record — Current-model release-review, approval, restriction, launch or production-release records.

Supporting evidence — Release checklist; production approval; launch record.

Verification methods — Trace products offered for sale or production back to the release decision; check unresolved issues and the approver’s authority.

Evidence not sufficient on its own — A release date, sales record or signature without review content does not by itself demonstrate that release conditions were met.

Nonconformity — The product is released while a known material issue remains unresolved.

Remediation completion criteria — Resolve the issue, retest the product and complete formal release approval.

Source standard clauses — ICEQC-PRD-4000 · PRD-011

Corresponding evidence packages — PRD-M06

Online application — Open this requirement in the Online Application Centre

Applicability — Applies where the product uses purchased materials, components, content or software.

Conformity criteria — Critical materials, components and sources of supply are traceable.

Required submission — A list of critical materials, components and sources of supply; approved specifications and suppliers; change-notification requirements; current purchasing or incoming-material records.

Required when applicable — Where safety, legal conformity, a core educational function or data security depends on a component, submit its conformity evidence, traceability information and substitution controls.

Corresponding implementation record — Current purchasing, incoming-inspection, supplier-evaluation, material-batch or change records.

Supporting evidence — Approved-supplier list; material declaration; incoming-material standard.

Verification methods — Sample purchasing batches, supplier changes, incoming materials and nonconforming-material handling; check the bill of materials.

Evidence not sufficient on its own — A supplier quotation, a material name or a certificate that is not linked to the current model does not by itself demonstrate control of critical supplies.

Nonconformity — The source of a critical component is unknown or has changed without approval.

Remediation completion criteria — Verify the source, inspect affected batches and update the records.

Source standard clauses — ICEQC-PRD-4000 · PRD-007

Corresponding evidence packages — PRD-M07

Online application — Open this requirement in the Online Application Centre

Applicability — Applies where production, assembly, content creation, duplication, packaging or version release occurs.

Conformity criteria — Material batches, versions or production records can be identified.

Required submission — Rules for identifying batches, serial numbers, versions or production dates; key-process and inspection records; a traceability sample for the current product.

Required when applicable — Where manufacturing or distribution is external, submit the other party’s record-access arrangements and the traceability capability required for a recall.

Corresponding implementation record — Current batch, serial-number, version, process, inspection and release records.

Supporting evidence — Production flowchart; inspection form; inventory record.

Verification methods — Trace a market or inventory sample to its batch, materials, inspections and release; test whether the affected batch can be identified.

Evidence not sufficient on its own — Total production volume, purchase invoices or production records that cannot be linked to a specific product do not by themselves demonstrate traceability.

Nonconformity — Affected products cannot be distinguished from unaffected products.

Remediation completion criteria — Establish batch or version records and complete the current product information.

Source standard clauses — ICEQC-PRD-4000 · PRD-007

Corresponding evidence packages — PRD-M07

Online application — Open this requirement in the Online Application Centre

Applicability — Applies to every Educational Product application.

Conformity criteria — Material changes to materials, design, software or content are reviewed again.

Required submission — Rules for requesting, analysing, approving and verifying changes to materials, design, content, software, firmware, suppliers and production; recent change records or a current periodic review.

Required when applicable — Where a change may affect regulatory conformity, safety, educational functions, data, compatibility or the certification scope, submit the impact assessment, required retesting, notifications and proposed scope update.

Corresponding implementation record — Current change-request, impact-analysis, approval, verification, release or notification records.

Supporting evidence — Version comparison; engineering change order; regression test.

Verification methods — Compare the current product with the original test sample and certification scope; sample substitute materials and software updates for evidence of approval.

Evidence not sufficient on its own — A new version number, code commit or purchasing-substitution record without impact analysis and necessary verification does not by itself demonstrate controlled change.

Nonconformity — After a change, the applicant continues to rely on obsolete testing or an obsolete certification claim.

Remediation completion criteria — Assess the effect of the change, complete necessary testing and update the scope.

Source standard clauses — ICEQC-PRD-4000 · PRD-008 · ICEQC-PRD-4000 · PRD-013 · ICEQC-PRD-4110 · DEV-008 · ICEQC-PRD-4110 · DEV-012

Corresponding evidence packages — PRD-M08

Online application — Open this requirement in the Online Application Centre

Applicability — Applies to every Educational Product application.

Conformity criteria — Users can obtain setup, use, maintenance and necessary safety instructions.

Required submission — Setup, use, maintenance, cleaning, update, troubleshooting and necessary safety instructions; user-support, repair or replacement channels; current support records.

Required when applicable — Where professional installation, parental supervision, a software account, regular maintenance, consumables or a service-life limit is required, state the requirement clearly and submit the applicable operating arrangements.

Corresponding implementation record — Current enquiry, repair, replacement, maintenance, instruction-correction or user-notification records.

Supporting evidence — Quick-start guide; maintenance manual; training material.

Verification methods — Have intended users walk through installation and critical tasks; test support channels; sample repairs, replacements and instruction updates.

Evidence not sufficient on its own — Packaging promotion, technical specifications or instructions that do not enable users to complete critical tasks safely do not by themselves demonstrate adequate support.

Nonconformity — Instructions are missing or prevent the user from using the product safely.

Remediation completion criteria — Update the instructions and notify users of affected products already sold.

Source standard clauses — ICEQC-PRD-4000 · PRD-010 · ICEQC-PRD-4110 · DEV-002 · ICEQC-PRD-4110 · DEV-006 · ICEQC-PRD-4110 · DEV-013 · ICEQC-PRD-4110 · DEV-014

Corresponding evidence packages — PRD-M09

Online application — Open this requirement in the Online Application Centre

Applicability — Applies to every Educational Product application.

Conformity criteria — Complaints, returns, defects and material issues are recorded and assigned to a responsible person.

Required submission — Methods for recording, classifying, investigating and trending complaints, returns, defects and recurring issues; current registers and handling records.

Required when applicable — Where a complaint involves injury, a child, regulatory conformity, data, security or failure of a critical function, submit the escalation record and any regulator or user notification.

Corresponding implementation record — Current complaint, return, defect-investigation, trend-analysis and handling records.

Supporting evidence — Return-reason report; defect classification; customer-service record.

Verification methods — Sample complaints and returns to confirm that they are recorded in the issue-management system; check recurring and unresolved issues.

Evidence not sufficient on its own — Customer-service tickets or a total number of sales returns, without defect causes, product batches and handling outcomes, do not by themselves demonstrate that issues are controlled.

Nonconformity — Issues are not recorded, so recurring defects cannot be identified.

Remediation completion criteria — Review historical issues, establish the register and provide current handling records.

Source standard clauses — ICEQC-PRD-4000 · PRD-012 · ICEQC-PRD-4110 · DEV-013

Corresponding evidence packages — PRD-M10

Online application — Open this requirement in the Online Application Centre

Applicability — Every Educational Product must have this capability. The process must be used whenever an issue may affect users or products in the market.

Conformity criteria — Serious issues can trigger a stop-sale, user notification, repair or recall.

Required submission — Responsibilities, trigger conditions, contact information and recordkeeping methods for stop-sale, isolation, repair, update, notification and recall; current exercise or actual handling records.

Required when applicable — For a serious safety, regulatory, privacy or widespread functional issue, submit the affected scope, user or regulator notifications, completed recovery or repair records and an effectiveness check.

Corresponding implementation record — Current recall-exercise, stop-sale, isolation, notification, repair, update or effectiveness-check records.

Supporting evidence — Recall template; batch-lookup test; crisis-contact list.

Verification methods — Simulate the process from a defect to affected products and users; check notification coverage, completed repairs and non-responding recipients.

Evidence not sufficient on its own — A recall policy without traceability, contacts and exercise or actual records does not by itself demonstrate that corrective action can be completed.

Nonconformity — Sales continue despite a known serious defect.

Remediation completion criteria — Stop the affected product, complete notification, repair or recall, and provide the results.

Source standard clauses — ICEQC-PRD-4000 · PRD-004 · ICEQC-PRD-4000 · PRD-012 · ICEQC-PRD-4110 · DEV-013

Corresponding evidence packages — PRD-M10

Online application — Open this requirement in the Online Application Centre

Applicability — Applies where the product collects, retains or transmits personal or learning data, or permits access to that data.

Conformity criteria — A connected product explains the data it collects, its purposes and the choices available to users.

Required submission — Data inventory and data flows; privacy information; arrangements for user choice, access, deletion and retention; current configuration and process testing.

Required when applicable — Where the product processes children’s or sensitive data, location, video or audio, or uses AI training, third-party applications or cross-border processing, submit the applicable authorisation and specific controls.

Corresponding implementation record — Current consent, permission, data-transfer, deletion, reset or privacy-request records.

Supporting evidence — Data dictionary; information for parents; processor agreement.

Verification methods — Inspect actual data on the device, in the application and in cloud services; test disabling, deletion, reset and account transfer.

Evidence not sufficient on its own — A privacy policy without the actual device and cloud configuration and current testing does not by itself demonstrate control of data.

Nonconformity — Data collection is concealed, or unnecessary data cannot be deleted.

Remediation completion criteria — Update the information and settings, address improperly handled data and provide records.

Source standard clauses — ICEQC-PRD-4000 · PRD-009 · ICEQC-PRD-4110 · DEV-002 · ICEQC-PRD-4110 · DEV-009 · ICEQC-PRD-4110 · DEV-010

Corresponding evidence packages — PRD-M11

Online application — Open this requirement in the Online Application Centre

Applicability — Applies where the product has network connectivity, accounts, an application, Bluetooth, wireless connectivity, cloud services or updateable software.

Conformity criteria — A connected product has basic access controls and a controlled update method.

Required submission — Security architecture, identity and access controls, default configuration, vulnerability handling and update methods; support period; current security-test, access-review and update records.

Required when applicable — Where remote control, child accounts, sensitive data, open interfaces or third-party applications are used, submit the applicable authentication, isolation, encryption and access controls.

Corresponding implementation record — Current security-test, vulnerability-remediation, access-review, patch-release or update-installation records.

Supporting evidence — Threat model; penetration test; software bill of materials.

Verification methods — Test default passwords, account recovery, network interfaces, update signing and known vulnerabilities; check products that are no longer supported.

Evidence not sufficient on its own — A security statement, supplier certificate or functioning update button, without current testing and vulnerability-handling records, does not by itself demonstrate connected-product security.

Nonconformity — The default configuration is clearly unsafe, or a material vulnerability is not addressed.

Remediation completion criteria — Correct the configuration or vulnerability, issue the update and notify users.

Source standard clauses — ICEQC-PRD-4000 · PRD-008 · ICEQC-PRD-4000 · PRD-009 · ICEQC-PRD-4110 · DEV-002 · ICEQC-PRD-4110 · DEV-007 · ICEQC-PRD-4110 · DEV-008 · ICEQC-PRD-4110 · DEV-009 · ICEQC-PRD-4110 · DEV-010 · ICEQC-PRD-4110 · DEV-011 · ICEQC-PRD-4110 · DEV-012

Corresponding evidence packages — PRD-M11

Online application — Open this requirement in the Online Application Centre

Applicability — Applies to every Educational Product application.

Conformity criteria — Support periods, end of sale, end of updates and certification-scope statements are clear.

Required submission — Lifecycle arrangements for sales, support, repair, software updates, end of sale and end of support; rules for using certification marks and claims by model, version and current certification status; a current product-status schedule.

Required when applicable — Where a product reaches end of sale, ownership changes, a major version is released, a cloud service ends or certificate status changes, submit the user notice and the action taken to correct certification claims.

Corresponding implementation record — Current model-status, support, update, end-of-sale, user-notification or certification-mark review records.

Supporting evidence — Lifecycle roadmap; end-of-support notice; certification-mark use guide.

Verification methods — Check products in the market, older models, websites, packaging and update services; determine whether contradictory commitments continue after support ends.

Evidence not sufficient on its own — An estimated product life, marketing commitment or certification mark that does not distinguish models and versions does not by itself demonstrate control of lifecycle and claims.

Nonconformity — The applicant makes contradictory commitments after support ends, or extends certification to a new model without approval.

Remediation completion criteria — Update the claim, notify users and correct all affected certification marketing.

Source standard clauses — ICEQC-PRD-4000 · PRD-008 · ICEQC-PRD-4000 · PRD-013 · ICEQC-PRD-4000 · PRD-014 · ICEQC-PRD-4110 · DEV-011 · ICEQC-PRD-4110 · DEV-013 · ICEQC-PRD-4110 · DEV-014

Corresponding evidence packages — PRD-M12

Online application — Open this requirement in the Online Application Centre