ICEQC-FOUNDATION-2026 — ICEQC Foundation Conformity Requirements — 75 Requirements

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: The applicant is legally registered, and its name and registration information match the application. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Current registration, incorporation, or establishment certificate issued by the government, court, company registration authority, education authority, or other competent authority; the entity's name, registration number, registered address, and authorized signatory information in the application form.

Required when applicable — Where the applicant uses a brand, group, franchise or third-party operating entity, submit evidence linking the legal entity to the public name and evidence that the application is authorised. If supporting evidence is not in English or Chinese, submit a verifiable translation.

Corresponding implementation record — Current official registration status or authorized signature record.

Optional supporting material — Official registration query link; articles of association or establishment documents; power of attorney.

What ICEQC may verify — Verify the registration status through the official database; view the original documents or electronic signatures; verify that the contract, website, and payee are consistent.

Insufficient on its own — Website footer, business cards, brochures, self-issued entity declarations, or historical certificates without a current status cannot prove legal identity when used alone.

What constitutes nonconformity — The entity does not exist, the registration is invalid, or the application is made using another entity.

When remediation is complete — Provide valid registration documentation and ensure consistent application, contract, and public name. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — All Education Organizations must complete an applicability assessment; activities requiring a license, registration, or professional authorization must hold currently valid qualifications.

What constitutes conformity — The applicant must demonstrate all of the following: Any education activity that legally requires a licence has a current valid licence. Where no licence is required, the applicant has a clear legal basis or official confirmation. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A statement of applicability, specifying the country or region, activity, location, and legal basis; if a license is legally required, submit the current license, registration certificate, or professional authorization, and explain the correspondence between the scope of the license and the scope of the application.

Required when applicable — Where the applicant states that no licence is legally required, submit a published statement from the competent authority, an official search result, or a signed applicability statement identifying the legal basis. For activities entity to professional regulation, also submit current qualifications for the responsible personnel.

Corresponding implementation record — Current license status, renewal records, or the latest review record of inapplicable grounds.

Optional supporting material — Legal counsel's opinion; correspondence with the competent authority; links to publicly available regulatory databases.

What ICEQC may verify — Verification with the competent authority or publicly available databases; verification of validity period, location, courses, age, delivery method, and license holder; requiring the applicant to exclude unlicensed activities if necessary.

Insufficient on its own — General business registration, tax registration, industry-association membership or a verbal statement from the applicant does not by itself prove that the applicant holds a legally required education or operating authorisation.

What constitutes nonconformity — Unlicensed, expired, or license scope does not cover actual activities.

When remediation is complete — Obtain or reinstate qualification, or remove unlicensed activities from the scope of certification. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: The applicant clearly identifies the locations, programmes, services, delivery modes and exclusions within the certification scope. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A controlled scope of certification, specifying at least the legal entity, brand, location, courses or services, learner group, delivery method, partners, and explicitly excluded items; current location, course or service directory.

Required when applicable — For multi-location, franchise, partnered delivery, online delivery, or cross-border delivery, each location, platform, partner, and boundary of responsibility must be listed individually.

Corresponding implementation record — Current course, location, service, or platform configuration record.

Optional supporting material — Organizational chart; site floor plan; course catalog; website page list.

What ICEQC may verify — Randomly check current enrollment pages, contracts, timetables, platform configurations, and actual operating locations; verify that the scope of application is consistent with the public statement.

Insufficient on its own — Simply stating "all school operations," "all courses," or other general descriptions without clearly defined boundaries does not prove the scope of certification.

What constitutes nonconformity — The scope is vague, or it includes unverified items.

When remediation is complete — Confirm the certification scope, provide the missing evidence and remove any item that ICEQC cannot verify. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: A named accountable person holds final responsibility for the certification scope. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A formal appointment that names the person with final accountability for the certification scope and states that person’s authority, reporting line and alternate arrangements; current records showing that person’s approval or review of education quality, risk or compliance matters.

Required when applicable — Where the accountable person is not the legal representative or is appointed at group level, submit the person’s delegated authority and the responsibilities assigned to the local operating entity.

Corresponding implementation record — Records of the responsible person's approval, review, or follow-up on current quality, risk, complaint, or remediation matters.

Optional supporting material — Job description; minutes of board or management meetings; authorization matrix.

What ICEQC may verify — Interview the responsible person; verify their ability to access information, make decisions, and drive remediation; review their recent approval or review records.

Insufficient on its own — A list containing only names and job titles, without evidence of authority or records showing that duties are carried out, does not by itself demonstrate accountability.

What constitutes nonconformity — No one accepts final accountability, or the named accountable person holds the role in name only.

When remediation is complete — Formally appoint an accountable person and provide current records showing that the person carries out the assigned duties. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: The organisation structure, key roles and reporting lines are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Current organizational chart; key position responsibilities and reporting relationships; current list of key position personnel.

Required when applicable — When work is undertaken by the group, outsourcing party, franchisee, or partner organization, a division of responsibilities, interfaces, and supervision arrangements must be submitted.

Corresponding implementation record — Current personnel roster, job handover, work assignments, or reporting records.

Optional supporting material — RACI responsibility matrix; job manuals; service agreements.

What ICEQC may verify — Interview key personnel; verify actual reporting relationships, alternative arrangements, and document approval authority; check who is responsible for outsourced matters.

Insufficient on its own — An organisation chart does not by itself demonstrate clear accountability where the named personnel and responsibilities do not match actual practice.

What constitutes nonconformity — Inconsistencies between documents and actual personnel; key tasks are left unattended.

When remediation is complete — Update organizational structure and responsibilities, and notify relevant personnel. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Material decisions are approved and recorded, and conflicts of interest can be declared and managed. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Rules for the decision-making, approval, and recording of important matters; rules for the reporting and handling of conflicts of interest; current records showing the decision, reasons, approver, and date.

Required when applicable — When there is a conflict of interest among the person in charge, teachers, evaluators, or partners that may affect educational judgment, a report and handling record must be submitted.

Corresponding implementation record — Current records of significant decisions, approvals, or conflict of interest reviews.

Optional supporting material — Meeting agendas; authorization approval records; conflict of interest register.

What ICEQC may verify — Spot checks on course changes, major procurements, partners, disciplinary or evaluation decisions; verification of decision-maker authority and conflict of interest handling.

Insufficient on its own — Blank approval forms or vague declarations of integrity alone cannot prove that significant decisions were under actual control.

What constitutes nonconformity — No records of significant decisions, or obvious conflicts of interest not addressed.

When remediation is complete — Complete the required approvals and conflict-of-interest declarations, record how each matter was handled and put the process into use. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: The intended learners, education purpose and basic intended outcomes are stated. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Controlled documentation describing the target audience, educational objectives, key activities, and expected outcomes; current curriculum, contracts, or public information consistent with this description.

Required when applicable — When serving different age groups, abilities, or customer groups simultaneously, the target audience, entry requirements, and expected outcomes must be specified separately for each group.

Corresponding implementation record — Records showing that currently offered courses or services align with the established purpose.

Optional supporting material — Course description; program charter; description of learning outcomes.

What ICEQC may verify — Verify that the course design, admission requirements, teaching arrangements, and promotional statements all revolve around the same educational objective.

Insufficient on its own — Promotional slogans such as ‘empowering the future’ or ‘internationally leading’ do not by themselves demonstrate a clearly defined educational purpose and target group.

What constitutes nonconformity — Promotional slogans alone cannot explain what is actually provided.

When remediation is complete — Define the education purpose, intended learners and intended outcomes, then align the programme documents and public information. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: A current curriculum, training plan or education service plan is in use. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Currently approved course, training, or educational service plans, specifying at least the objectives, content, sequence, duration, delivery method, required personnel, and resources; records demonstrating that the plan has been used for current delivery.

Required when applicable — When using external courses, licensed courses, or partner content, records of usage rights, adaptation responsibilities, and the organization's approval must be submitted.

Corresponding implementation record — Current course schedules, lesson plans, activities, platform courses, or service delivery records.

Optional supporting material — Course syllabus; lesson plan framework; table of contents; learning path diagram.

What ICEQC may verify — Randomly check course schedules, lesson plans, learning materials, teacher instructions, and learner records; verify that the actual delivery is consistent with the approved plan.

Insufficient on its own — An unapproved template, an outline without substantive content or an outdated programme document that does not match the current service does not by itself demonstrate conformity.

What constitutes nonconformity — There is no approved programme or service plan, or the approved plan does not match the service delivered.

When remediation is complete — Approve the current programme or service plan and provide a current record showing that it is in use. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Delivery times, locations, modes, personnel and resources are clearly arranged. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Current delivery plan, specifying time, location or platform, delivery personnel, learner group, and required resources; corresponding current schedules, activities, attendance, or service records.

Required when applicable — For online, blended, remote, internship, experimental, off-campus, or collaborative delivery, corresponding operational arrangements and division of responsibilities must be submitted.

Corresponding implementation record — Current schedules, attendance, platform activities, teaching logs, or service completion records.

Optional supporting material — Course schedule; teacher allocation table; platform course configuration; activity plan.

What ICEQC may verify — Interview delivery personnel and learners; review the live system or venue; reconcile the plan with actual records.

Insufficient on its own — Future plans, recruitment advertisements, or screenshots that cannot be verified as actually occurring are insufficient to prove that the service was provided as scheduled.

What constitutes nonconformity — Advertised content cannot be actually provided, or delivery is unplanned for an extended period.

When remediation is complete — Complete the necessary arrangements and provide actual timetables, activity records, or service records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Material changes to a programme or service are reviewed and approved before implementation. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Course or service review, version, and change approval rules; current version identifier; most recent review or change record.

Required when applicable — When there are changes in content, duration, delivery method, partners, assessment methods, or target audience, impact analysis, approval, and necessary notification must be submitted.

Corresponding implementation record — Record of the most recent periodic review, change approval, or confirmation that no changes are needed.

Optional supporting material — Version comparison table; content review record; update log.

What ICEQC may verify — Verify the website, contract, materials used by instructors, and platform version; check for any unapproved changes.

Insufficient on its own — A change in document date alone, without review content and approval basis, cannot independently prove that the program has been effectively updated.

What constitutes nonconformity — Content has changed for a long time, but the document has never been updated.

When remediation is complete — Complete the review, approve the current version and record the changes made. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Current staffing is sufficient to support basic operations within the proposed scope. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Staffing plan corresponding to the scope of certification; current staff roster, schedules, or work assignments; key vacancies and alternative arrangements.

Required when applicable — When using part-time, temporary, seconded, volunteer, or outsourced personnel, their work scope, supervision, and continuity arrangements must be submitted.

Corresponding implementation record — Current schedules, work assignments, attendance, or alternative arrangements.

Optional supporting material — Student-to-faculty ratio analysis; workload scale; recruitment plan.

What ICEQC may verify — Verify the number of courses, locations, service hours, and support commitments against the actual number of personnel; interview key personnel and review the schedules.

Insufficient on its own — A staffing list with only budgeted numbers, future recruitment plans, or no actual personnel is insufficient to demonstrate that current staffing is adequate.

What constitutes nonconformity — Key positions have been vacant for an extended period, making it impossible to provide services normally.

When remediation is complete — Replace personnel or narrow the scope, and provide new schedules or work records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Key personnel have verified qualifications, experience or competence that are appropriate to their roles. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Qualification, experience and competence requirements for key roles; current CVs and qualification or competence evidence for key personnel; records showing that the applicant verified this evidence.

Required when applicable — Where the law requires role-specific qualifications, child-related background checks, professional registration or continuing education, submit current evidence of compliance.

Corresponding implementation record — Current qualification verification, competency observation, training, or performance records.

Optional supporting material — Interview evaluation; trial lecture records; competency observation; training certificates.

What ICEQC may verify — Contact the issuing authority or check publicly available registrations; conduct spot checks on personnel's actual work; verify qualifications against the courses taught, age, and responsibilities.

Insufficient on its own — Self-filled resumes, unverified certificate copies, or qualifications unrelated to the position cannot independently prove competence.

What constitutes nonconformity — Qualifications cannot be verified, or the personnel clearly lack the necessary skills for the position.

When remediation is complete — Verification, training, adjustments, or replacements must be completed, and personnel records updated. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Personnel understand their basic duties, conduct requirements, safety responsibilities and reporting channels. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Onboarding instructions and personnel conduct rules covering responsibilities, safety, confidentiality, learner relations, and issue reporting; records of current personnel completing onboarding, confirming rules, or attending training.

Required when applicable — When involving minors, remote contact, accommodation, transportation, medical care, or high-risk activities, the corresponding behavioral boundaries and reporting requirements must be included.

Corresponding implementation record — Current onboarding checklist, training attendance, rule confirmation, or supervision records.

Optional supporting material — Employee handbook; training materials; receipt confirmation.

What ICEQC may verify — Interview personnel to confirm that they know the reporting channels and conduct boundaries; verify that new personnel completed the requirements before starting work.

Insufficient on its own — An employee handbook does not by itself demonstrate conformity where there is no evidence that relevant personnel received and acknowledged the requirements.

What constitutes nonconformity — Personnel are unaware of the basic requirements or have no onboarding instructions.

When remediation is complete — Complete instructions or training and provide attendance records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Admission or entry conditions, suitability criteria and necessary prerequisites are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Publicly available admission, application, or service entry requirements; methods for assessing suitability, ability, age, or prerequisites; current application and decision records with identity information removed.

Required when applicable — When testing, interviews, health information, parental consent, prerequisite qualifications, or learning support assessments are required, the corresponding forms and decision basis must be submitted.

Corresponding implementation record — Current admission, placement, rejection, grade transfer, or suitability review records.

Optional supporting material — Admissions flowchart; placement test; application checklist.

What ICEQC may verify — Random checks of admission, rejection, grade transfer, or withdrawal decisions; verification of consistency between publicly available conditions and actual decisions.

Insufficient on its own — Admissions advertisements alone, without clear conditions and decision records, cannot prove that admissions are under control.

What constitutes nonconformity — Admitting learners who are clearly unsuitable or do not meet the requirements.

When remediation is complete — Revise the conditions, review affected applications, and address any issues that have occurred. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable when charging learners, families, or clients or making service commitments.

What constitutes conformity — The applicant must demonstrate all of the following: Before commitment, the total fees, payment arrangements, cancellation terms, refunds and main service conditions are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A complete fee schedule, key service terms, payment, cancellation, and refund policies provided before purchase or enrollment; a current contract or confirmation sample; and records proving actual transactions or refunds.

Required when applicable — If installment plans, automatic renewals, deposits, third-party fees, trials, scholarships, or non-refundable items exist, the conditions and amounts must be clearly stated for each item.

Corresponding implementation record — Current records of contract signing, payment, cancellation, refund, or fee change notifications.

Optional supporting material — Invoice sample; Fee calculator; Refund processing instructions.

What ICEQC may verify — Review the registration and payment process; verify that the website, contract, invoice, and actual refunds are consistent.

Insufficient on its own — Fees disclosed only in hard-to-find contract terms, verbal explanations or a refund policy without implementation records do not by themselves demonstrate transparent charging.

What constitutes nonconformity — Fees are hidden, terms are inconsistent, or rules are changed without proper notice or authority.

When remediation is complete — Make all terms consistent, notify affected persons and provide any refund or other remedy due. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Websites, advertising and certificates are accurate and do not overstate authority, certification or outcomes. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A list of current public information and main promotional channels; approval and basis for educational outcomes, faculty, partnerships, qualifications, and certification statements; and the most recent record of public information review.

Required when applicable — When using pass rates, college admission rates, employment rates, rankings, student case studies, or third-party labels, data definitions, periods, samples, authorizations, and important limitations must be submitted.

Corresponding implementation record — Current record of advertising review, statement approval, correction, or removal.

Optional supporting material — Statement registration form; website review checklist; correction notice.

What ICEQC may verify — Random checks of websites, social media, recruitment scripts, partner pages, and certificates; verification of data sources and certification scope.

Insufficient on its own — Unverified testimonials, isolated success stories, data with uncertain sample sizes, or statements indicating an application status as certified cannot independently support advertising claims.

What constitutes nonconformity — False success rates, guaranteed results, misuse of government or certification endorsements.

When remediation is complete — Remove or correct the affected claims across every public channel and provide an appropriate remedy to affected persons. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Mandatory where the certification scope includes children or minors. Where it does not, explain the scope basis.

What constitutes conformity — The applicant must demonstrate all of the following: Where minors are served, accountable persons, reporting channels, response procedures and basic training are in place. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Rules for the protection of minors; designated person in charge and contact information; reporting, escalation and emergency procedures; training records for relevant personnel and background check records required by law; current protection checks or incident registration.

Required when applicable — Appropriate control and authorization records must be submitted for cases involving accommodation, transportation, off-campus activities, online private chat, photography, medical treatment, pick-up and drop-off, or one-on-one services.

Corresponding implementation record — Current training, background-check, risk-review, authorisation, reporting-channel test or incident-handling records.

Optional supporting material — Code of conduct; Parental consent forms; Safe pick-up and drop-off checklist; Training materials.

What ICEQC may verify — Interviews with responsible persons and personnel; Testing of reporting channels; Spot checks of authorization, training, pick-up and drop-off, communication, or incident handling records.

Insufficient on its own — A single general child protection policy, lacking a responsible person, reporting channels, training, or implementation records, cannot independently demonstrate that the requirement has been met.

What constitutes nonconformity — No protection arrangements, or significant risks unaddressed.

When remediation is complete — Immediately control the risk, appoint a responsible person, complete training, and establish records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations. Controls must be proportionate to the risks of the premises, activities and intended learners.

What constitutes conformity — The applicant must demonstrate all of the following: Basic safety and emergency arrangements are in place for all relevant premises and activities. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Health, safety, and emergency arrangements; current risk assessment; responsible person, contact information, and escalation steps; recent inspection, drill, equipment testing, or incident handling records.

Required when applicable — When dealing with laboratory, sports, transportation, accommodation, food, pharmaceutical, outdoor, high-temperature, electrical, or other specific risks, specific controls and legally required documentation must be submitted.

Corresponding implementation record — Current site inspection, equipment maintenance, drill, training, or incident handling records.

Optional supporting material — Site plan; insurance certificate; equipment maintenance records; first aid arrangements.

What ICEQC may verify — Inspect premises and equipment remotely or on site; interview personnel; review risk assessments, exercise results and outstanding corrective actions.

Insufficient on its own — Insurance policies, general safety slogans, or templates without actual activity coverage are insufficient to demonstrate compliance with safety requirements.

What constitutes nonconformity — An evident hazard remains uncontrolled, or no one is responsible for emergency response.

When remediation is complete — Eliminate or isolate the hazard, update the arrangements, and complete a drill or test. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Learners know how to obtain basic learning, technical or personal support. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Channels, accountable persons, service scope and escalation methods for learning, technical or personal support; support information that learners can readily find; current support requests and handling records.

Required when applicable — Where the applicant promises disability, psychological, language, careers, technical or referral support, submit the corresponding arrangements and clearly state the limits of the service.

Corresponding implementation record — Current consultation, support, referral, reasonable adjustments, or problem-solving records.

Optional supporting material — Frequently Asked Questions; Service Desk Instructions; Referral List.

What ICEQC may verify — Testing support channels; Random checks of responses, referrals, and unresolved issues; Interviews with learners or support personnel.

Insufficient on its own — An email address without an accountable person, handling steps or actual response records does not by itself demonstrate that support is available.

What constitutes nonconformity — There is no support channel, or promised support remains unavailable.

When remediation is complete — Establish the support channel, assign an accountable person and provide a current handling record. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Basic conduct, discipline and fairness rules are published and applied consistently. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Fairness, equality, conduct, and discipline rules; instructions available to learners; decision-making authority, recording, notification, and review methods; current processing records or process test records in the absence of incidents.

Required when applicable — When dealing with suspension, expulsion, restricted participation, anti-bullying, discrimination complaints, or other significant restrictions, records of facts, reasons, notification, and review must be submitted.

Corresponding implementation record — Current conduct, discipline, fair processing, review, or process test records.

Optional supporting material — Code of conduct; anti-bullying guidelines; commitment to equality; situational training records.

What ICEQC may verify — Spot checks of disciplinary or restriction decisions; interviews with personnel; verification of consistent procedures used for similar incidents.

Insufficient on its own — A general statement that everyone is treated fairly, without decision steps and a review route, does not by itself demonstrate fair handling.

What constitutes nonconformity — Arbitrary disciplinary action, discrimination, or lack of appeal channels.

When remediation is complete — Revise the rules, review the affected matters, and provide the results of the actions taken. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable when organizations assess learning, competence, completion, or qualifications; when no assessment is conducted, the scope must be stated.

What constitutes conformity — The applicant must demonstrate all of the following: Where assessment is used, its content, method and basic decision criteria are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — The current assessment plan, describing the assessment content, methods, conditions, scoring or judgment rules, responsible personnel, and the purpose of the results; assessment and review records corresponding to the current course.

Required when applicable — Where external examinations, automated scoring, practical assessment, recognition of prior learning or high-stakes decisions are used, submit the applicable security, verification, review and appeal arrangements.

Corresponding implementation record — Current assessment, scoring, review, adjustment, anomaly, or correction records.

Optional supporting material — Scoring scales; assessment blueprint; assessor guidance; de-identified work samples.

What ICEQC may verify — Recalculate or review the sample; interview assessors; verify scoring consistency, versioning, security, and anomaly handling.

Insufficient on its own — A report sheet, questions, or certificate alone, without clearly defined assessment rules and current implementation records, cannot independently prove the credibility of the assessment.

What constitutes nonconformity — Assessment decisions are arbitrary, or the assessment does not measure the stated outcomes.

When remediation is complete — Define the assessment methods and decision criteria, then complete and record a current assessment. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all continuing education services; one-off informational activities should explain why they are not applicable.

What constitutes conformity — The applicant must demonstrate all of the following: Learners receive necessary feedback, and the organisation keeps basic progress records. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — The method used to provide feedback and record progress; information explaining how learners receive feedback; current progress, participation or feedback records for the service.

Required when applicable — Implementation records must be submitted when committing to individual learning plans, periodic reports, warnings, parent reports, or completion follow-ups.

Corresponding implementation record — Current feedback, progress, participation, warnings, or follow-up records.

Optional supporting material — Progress report template; learning analysis; teacher feedback samples.

What ICEQC may verify — Spot checks to ensure feedback is timely, relevant to actual performance, and followed up; verification of handling of those who have not participated or shown progress for an extended period.

Insufficient on its own — Satisfaction questionnaires, overall scores, or blank system templates alone cannot prove that learners have received continuous feedback and progress tracking.

What constitutes nonconformity — No feedback, or inability to determine whether learners have completed the service.

When remediation is complete — Put the feedback arrangements into use and provide current progress or feedback records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable when institutions record learning outcomes, completion status, or issue certificates.

What constitutes conformity — The applicant must demonstrate all of the following: Records of results, completion and certificates are accurate, traceable and securely retained. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Rules for creating, approving, correcting, retaining and retrieving results, completion records and certificates; current registers and de-identified result or certificate samples; record-access permissions.

Required when applicable — When issuing credits, regulated qualifications, joint certificates, digital certificates, or publicly verifiable certificates, appropriate authorization, interfaces, and verification arrangements must be submitted.

Corresponding implementation record — Current grades, completion, certificate issuance, corrections, reissues, or query records.

Optional supporting material — Certificate templates; numbering rules; archive directory; verification page.

What ICEQC may verify — Traceability from certificate to learner, course, assessment, and approval records; test corrections, reissues, and access control.

Insufficient on its own — Certificate templates, spreadsheets with no traceable source or records that can be changed without control do not by themselves demonstrate reliable records.

What constitutes nonconformity — Lost records, arbitrary modifications, or issuance of false certificates.

When remediation is complete — Verify and correct the affected records, then put approval and retention controls into use. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Accessible complaint and appeal channels, accountable persons, clear steps and handling records are in place. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Published complaint channels, handling steps, accountable persons, timeframes and recording arrangements; an appeal or independent-review route where applicable; current complaint and handling records, or a current channel-test record where no case has arisen.

Required when applicable — For appeals involving disciplinary, admission, evaluation, refund, discrimination, or safety decisions, the relevant facts, reasons, independence, and notification of results must be submitted.

Corresponding implementation record — Current complaint, appeal, review, remediation, or channel testing records.

Optional supporting material — Complaint form; flowchart; anonymous case summary.

What ICEQC may verify — Testing channel availability; spot check timelines, conflicts of interest, remediation, and recurring issues; interviews with handling personnel.

Insufficient on its own — A contact email without handling steps, timeframes, records and outcome notices does not by itself demonstrate an effective complaints process.

What constitutes nonconformity — There is no complaint channel, complaints are not recorded, or a complainant is subjected to retaliation or unfair treatment.

When remediation is complete — Establish the channel, address outstanding complaints and record the outcomes. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Material incidents and service issues are recorded, addressed and corrected. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Reporting, recording, control, root cause analysis, and corrective measures for incidents, service issues, and nonconformities; current register and corresponding handling records, or process test records in the absence of incidents.

Required when applicable — In the event of security, protection, fraud, data, major service interruptions, or recurring complaints, records of immediate control, scope of impact, notification, and effectiveness of corrective actions must be submitted.

Corresponding implementation record — Current incident, problem, corrective action, and effectiveness check record.

Optional supporting material — Problem log; root cause analysis; corrective action plan.

What ICEQC may verify — Spot check whether problems are fully registered, whether measures are completed on schedule, and whether the same problem recurs; expand verification if necessary.

Insufficient on its own — A revised policy, without records of what happened, who was affected, what action was taken and whether it was effective, does not by itself demonstrate that remediation is complete.

What constitutes nonconformity — Major problems are not recorded, not addressed, or recur.

When remediation is complete — Address existing issues, examine the scope of impact, and demonstrate that new measures have been implemented. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations; remote services must also demonstrate the platform, content, and supporting resources.

What constitutes conformity — The applicant must demonstrate all of the following: Premises, equipment, materials and technology can support the services actually delivered. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A list of site, equipment, materials, and technical resources corresponding to the scope of certification; current availability or inspection records; the responsible party for the resources.

Required when applicable — When leasing venues, shared labs, external platforms, specialized equipment, or special learning materials, arrangements for use, maintenance, and alternatives must be submitted.

Corresponding implementation record — Current inspection, maintenance, and usage records of venues, equipment, platforms, or learning resources.

Optional supporting material — Procurement records; venue photos; equipment descriptions; resource budget.

What ICEQC may verify — On-site or remote inspection; spot checks of equipment status, course resources, platform capacity, and accessibility; verification of the actual existence of promised resources.

Insufficient on its own — Promotional photos, procurement plans, or asset lists without current status cannot independently demonstrate that resources can support current services.

What constitutes nonconformity — The site is clearly unsafe or the promised resources do not exist.

When remediation is complete — Make the affected resource safe and available, provide an alternative or restrict its use, then provide current inspection or use records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: The applicant knows what information it collects, why it uses it, who can access it and how long it is retained. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Information and record list, describing the collected content, purpose, access personnel, retention period, and deletion methods; privacy statement; access permissions; current access review, deletion, backup, or record verification.

Required when applicable — Where children’s information, health information, audio or video, biometric data, cross-border data or third-party platform data is processed, submit the applicable authorisation, risk controls and allocation of third-party responsibility.

Corresponding implementation record — Current access review, deletion, backup, data sharing, record verification, or security check records.

Optional supporting material — Data flow diagram; record retention table; processor agreement; information security rules.

What ICEQC may verify — Verify system permissions, sample records, deletion, and backup; test whether the publicly available information is consistent with the actual collection; review sensitive information control.

Insufficient on its own — A privacy policy alone, without a data inventory, permissions, and current implementation records, cannot solely demonstrate that information is under control.

What constitutes nonconformity — Information is collected or shared without a stated and lawful basis, or access is not controlled.

When remediation is complete — Establish an inventory and permissions, handle inappropriate data, and update the documentation. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Key records are backed up, and basic arrangements exist for material disruption. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Continuous operation, backup, recovery, and contact arrangements for critical services and records; results of recent backup, recovery, emergency response, or outage testing.

Required when applicable — When relying on a single site, key personnel, platform, supplier, or cross-border services, alternative plans must be submitted; learner and record arrangements must be submitted when there is a planned shutdown or project termination.

Corresponding implementation record — Current records of successful backups, recovery tests, emergency drills, or actual outage handling.

Optional supporting material — Business continuity plan; supplier recovery commitment; shutdown plan.

What ICEQC may verify — Test recovery logs; verify backup availability, alternative contacts, and interruption notifications; review handling of past interruptions.

Insufficient on its own — A ‘regular backup’ statement, unverified cloud-storage screenshots or emergency files without recovery steps do not by themselves demonstrate recoverability.

What constitutes nonconformity — Data is not backed up; basic records cannot be recovered after service interruption.

When remediation is complete — Complete backup and recovery testing, and update emergency contact and arrangements. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: Management periodically reviews key services, complaints, safety and issue handling. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Internal-review or management-review arrangements; the most recent completed review covering key services, learning outcomes, complaints, safety, personnel, resources and issue handling; accountable persons, deadlines and follow-up results for required actions.

Required when applicable — Specialized review and improvement records must be submitted when there are recurring problems, significant changes, major events, or unmet objectives.

Corresponding implementation record — The most recent complete internal review or management review and the records of follow-up action.

Optional supporting material — Quality objectives; indicator reports; meeting minutes; investigation and analysis.

What ICEQC may verify — Verify input data and meeting conclusions; check whether actions have been completed and are effective; confirm actual management participation.

Insufficient on its own — Improvement slogans, future plans or meeting minutes without supporting facts and follow-up results do not by themselves demonstrate an effective internal review.

What constitutes nonconformity — Required reviews have not been completed, or identified issues are not followed up.

When remediation is complete — Complete and record an internal review, then implement and verify the required actions. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Organizations.

What constitutes conformity — The applicant must demonstrate all of the following: ICEQC is notified promptly of material changes to the legal entity, locations, programmes, delivery modes or key risks. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A list of material changes that must be identified and reported, with internal responsibilities and timeframes; the current change log and latest review record; contact details for reporting to ICEQC during the application and after certification.

Required when applicable — When the entity, ownership, license, location, curriculum, delivery method, partners, key risks, or significant events change, an impact statement and actions taken must be submitted.

Corresponding implementation record — Current change-log, impact-review or reporting records, or a current review confirming that no material change has occurred.

Optional supporting material — Change notification template; regulatory report; transition plan.

What ICEQC may verify — Verify changes to the company, licenses, website, contracts, courses, and platform; check for any unreported but implemented material changes.

Insufficient on its own — Updated documents alone, without change dates, impact records, and reporting details, cannot solely demonstrate that significant changes are under control.

What constitutes nonconformity — Concealing changes, or the scope of certification no longer reflects reality.

When remediation is complete — Fully declare changes, accept necessary review, and correct publicly available information. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Technology Service applications.

What constitutes conformity — The applicant must demonstrate all of the following: The service is operated by an identifiable, legally registered entity. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Current legal-entity registration evidence; the relationship between the operating entity, brand, website or application name; appointment of the person with final accountability for service quality, user protection, data and the certification scope, with a current record showing that the person carries out those duties.

Required when applicable — When a service is jointly operated by a group, affiliated company, school, or partner, a boundary of responsibility and authorization must be submitted.

Corresponding implementation record — Records of approvals for releases, risks, user protection, or service remediation by the current responsible person.

Optional supporting material — Organisation chart; service-responsibility matrix; official registration-search link.

What ICEQC may verify — Verify the website, app store, contract, privacy statement, and payment entity; interview the responsible person and review their current approval records.

Insufficient on its own — A brand name, app-store developer name or list of accountable persons without records showing that duties are carried out does not by itself demonstrate the operating entity and accountability.

What constitutes nonconformity — Unclear entity, impersonation of another entity, or invalid registration.

When remediation is complete — Confirm the valid operating entity and align the contract, website and application information. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Technology Service applications.

What constitutes conformity — The applicant must demonstrate all of the following: The platform, application, domain names, versions and service boundaries are clearly defined. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A controlled certification-scope schedule stating the service name, domain, application, version, environment, main functions, intended users, integrations, locations or markets, inclusions and exclusions; current production-version and configuration records.

Required when applicable — For multi-tenant, white-label or regional versions, test environments or multiple applications, identify each version and environment that is included in or excluded from the certification scope.

Corresponding implementation record — Current production version, deployment, tenant, or feature configuration records.

Optional supporting material — Architecture diagram; Feature list; Release notes.

What ICEQC may verify — Review production system, domain name, app store version and configuration; verify public statements against the scope of the application.

Insufficient on its own — A product name or promotional home page without version and functional boundaries does not by itself establish the certification scope.

What constitutes nonconformity — Multiple different services are mixed in a vague scope.

When remediation is complete — Define the version and scope and remove any service that ICEQC cannot verify. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable when using hosting, payment, content, AI, analytics, identity, support, or other external services; if there are no external dependencies, the basis for this should be explained.

What constitutes conformity — The applicant must demonstrate all of the following: Responsibilities for hosting, content, payment, artificial intelligence and other material partners are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — List of key partners and integrations; each party's responsibilities for service, data, security, continuity, and user support; current contracts, terms of service, or internal approvals.

Required when applicable — Where a third party provides a critical function, processes data across borders or has direct contact with users, submit the allocation of responsibility, exit arrangements and incident-notification arrangements.

Corresponding implementation record — Current supplier review, authorization checks, service reports, or issue handling records.

Optional supporting material — Data processing agreement; Service Level Agreement; Supplier evaluation.

What ICEQC may verify — Verify actual system connections and data flow; spot check supplier status, authorization, incidents, and exit arrangements.

Insufficient on its own — A supplier name or purchase invoice, without defined responsibilities and control arrangements, does not by itself demonstrate that outsourcing is managed.

What constitutes nonconformity — Critical functions are entirely dependent on a third party, but no one is responsible.

When remediation is complete — Clarify responsibilities, supplement agreements, and update service descriptions. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Technology Service applications.

What constitutes conformity — The applicant must demonstrate all of the following: The service states the education or learning need it is intended to address. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — The education or learning need addressed by the service, intended users, core use cases and intended outcomes; an explanation of how the main functions or content support the education purpose; current public information.

Required when applicable — When a service has entertainment, management, commercial, or high-risk uses, the boundaries of its educational purpose and unsupported uses must be clearly defined.

Corresponding implementation record — Current records showing that functions, content and user journeys support the stated education purpose.

Optional supporting material — Learning paths; a feature-purpose matrix; educational design specifications.

What ICEQC may verify — Walkthrough of key user flows; verification that features, content, analytics, and promotion serve the stated objectives.

Insufficient on its own — A list of technical features, marketing slogans, or an educational vision that cannot be linked to actual user flows is insufficient to demonstrate educational objectives.

What constitutes nonconformity — The service presents technical features or promotional slogans but does not define its education purpose.

When remediation is complete — Clearly define the purpose, target audience, and core use cases. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Technology Service applications.

What constitutes conformity — The applicant must demonstrate all of the following: Applicable age, ability, device, network and use restrictions are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Target age, ability, role, equipment, network, language, supervision, and usage restrictions; conditions visible to users before registration or purchase; current guidance or restriction configuration.

Required when applicable — When there are restrictions on use for children, requiring professional supervision, involving payment, advertising, external links, or limitations on results, these must be clearly indicated at the relevant stages.

Corresponding implementation record — Current registration, onboarding, restriction prompts, or user confirmation records.

Optional supporting material — User profiles; compatibility list; onboarding guide.

What ICEQC may verify — Walkthrough of registration, purchase, and first-time use by different roles and devices; testing the effectiveness of restrictions and prompts.

Insufficient on its own — Restrictions stated only in lengthy terms that users cannot see before making a decision do not by themselves demonstrate clear conditions of use.

What constitutes nonconformity — The service is offered to an unsuitable user group or used in an unsuitable setting.

When remediation is complete — Correct the intended-user information, restrictions and user guidance. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable when providing or recommending educational content.

What constitutes conformity — The applicant must demonstrate all of the following: Education content sources are identifiable, with clear basic responsibility for publication and updates. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Content sources, authors or suppliers, review responsibility, release conditions, version control and correction methods; the current content catalogue; samples that trace content to its source and review.

Required when applicable — Where third-party, user-generated, AI-generated, examination or copyright-restricted content is used, submit the applicable permission, labelling and additional review records.

Corresponding implementation record — Current content-review, release, update, correction or withdrawal records.

Optional supporting material — Editorial guidance; copyright licence; content-quality checklist.

What ICEQC may verify — Spot-check content sources, reviews, versions, and corrections; test error reporting channels; check actual content against catalogs.

Insufficient on its own — A content screenshot, material of unknown origin or AI output without review records does not by itself demonstrate controlled content.

What constitutes nonconformity — Content has no identifiable source, or identified errors are not corrected.

When remediation is complete — Verify the content sources, assign review responsibility and complete and record a current content review. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable when there are administrators, teachers, learners, parents, assessors, or other different permissions.

What constitutes conformity — The applicant must demonstrate all of the following: Permissions for administrators, educators, learners and other roles are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A role-and-permission matrix; rules for creating, changing and revoking accounts; a current export or controlled screenshots of critical accounts and permissions; the latest access review.

Required when applicable — Where the service supports school-managed accounts, child accounts, shared devices, single sign-on or external administrators, submit the applicable authorisation and segregation controls.

Corresponding implementation record — Current account-inventory, access-review, revocation, suspicious-access or role-change records.

Optional supporting material — Account-flow diagram; identity-provider configuration; audit-log sample.

What ICEQC may verify — Observe account creation, change, revocation and recovery; inspect former-personnel accounts, administrator permissions and cross-tenant access.

Insufficient on its own — A permissions policy or applicant-selected screenshots do not by themselves demonstrate control of all critical permissions.

What constitutes nonconformity — Shared admin accounts or regular users have unnecessary permissions.

When remediation is complete — Correct the affected accounts and permissions and provide a current access-review record. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Technology Service applications.

What constitutes conformity — The applicant must demonstrate all of the following: Users can obtain basic help with setup, use and problem resolution. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Main setup and use instructions; user-support channels, responsibilities, timeframes and escalation methods; current support tickets or issue-handling records.

Required when applicable — When special support is promised to schools, minors, paying customers, or accessibility users, appropriate service arrangements must be submitted.

Corresponding implementation record — Current support ticket, issue resolution, escalation, or knowledge base update records.

Optional supporting material — Knowledge base; instructional videos; service-status page.

What ICEQC may verify — Test the help entry point and support channels; inspect responses, escalations, recurring issues and unresolved tickets.

Insufficient on its own — A contact email or automated reply without resolution steps and current handling records does not by itself demonstrate effective support.

What constitutes nonconformity — Key features are not described and the user cannot get help.

When remediation is complete — Update the user guidance and support channels and provide a current handling record. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — All Education Technology Services must assess their main user journeys. Specific technical requirements depend on the intended users and applicable law.

What constitutes conformity — The applicant must demonstrate all of the following: The main functions do not contain obvious and avoidable barriers to use. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Accessibility checks or tests covering the main user journeys; known barriers, their effects and treatment plans; current remediation or retesting records.

Required when applicable — Where the applicant claims conformity with a specific accessibility standard, serves users with disabilities or supports a high-impact use, submit the scope, method and results of the relevant tests.

Corresponding implementation record — Current accessibility-test, user-feedback, remediation and retest records.

Optional supporting material — Accessibility statement; user-testing record; assistive-technology compatibility record.

What ICEQC may verify — Test the main user journeys using a keyboard, screen reader, captions, zoom, colour settings and different devices; inspect known issues.

Insufficient on its own — An accessibility commitment, automated scan score or test that does not cover the main user journeys does not by itself demonstrate that the main functions are accessible.

What constitutes nonconformity — An intended user cannot complete a main task because of a basic and avoidable design barrier.

When remediation is complete — Correct the material barriers and complete testing with the intended user group. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Mandatory where the service is directed to, permits or is used by minors. Where minors are outside the scope, state the age and access controls that enforce that boundary.

What constitutes conformity — The applicant must demonstrate all of the following: Where minors use the service, age-appropriate controls, reporting, response and necessary parent or institution controls are in place. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Age-appropriate design, account authorisation, parent or institution controls, reporting, contact restrictions and issue-handling rules; current configuration, testing and related training records.

Required when applicable — Where the service includes chat, content sharing, location data, camera use, payments, advertising, external links, AI or contact with adults, submit the specific risk controls and user notices.

Corresponding implementation record — Current age-threshold, authorisation, parental-control, reporting-channel test or incident-handling records.

Optional supporting material — Child-friendly information; parental-control guidance; safety-by-design review.

What ICEQC may verify — Test the service using child, parent, educator and administrator roles; inspect reports, restrictions, consent and incident records.

Insufficient on its own — An age statement or a parental-responsibility clause in the terms of service does not by itself demonstrate that risks to children are controlled.

What constitutes nonconformity — Minors can access clearly unsuitable content or contact and have no effective reporting route.

When remediation is complete — Restrict the affected functions, assign reporting and response responsibilities and complete current testing. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies when there are chats, comments, communities, user uploads, notifications, recommendations, or public interactions.

What constitutes conformity — The applicant must demonstrate all of the following: User-generated content, chat and community functions have basic rules and response arrangements. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Rules for permitted and prohibited content and conduct; methods for detection, reporting, handling, appeal and escalation; current moderation, report or handling records.

Required when applicable — Where minors, real-time interaction, external links, generated content or high-risk topics are involved, submit the additional restrictions and response arrangements.

Corresponding implementation record — Current moderation, reporting, restriction, restoration or escalation records.

Optional supporting material — Keyword rules; moderator guidance; community rules.

What ICEQC may verify — Test reporting and restriction functions; inspect handling timeframes, reasons, appeals and repeated violations; review the relevant system configuration.

Insufficient on its own — Community rules without a reporting channel, handling responsibility and current records do not by themselves demonstrate managed interactions.

What constitutes nonconformity — Clearly harmful content is present and no accountable person addresses it.

When remediation is complete — Put the rules into use, address existing content and provide current handling records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable where the system restricts an account, removes content, denies a service, produces a material education outcome or makes another decision that materially affects a user.

What constitutes conformity — The applicant must demonstrate all of the following: Users can question restrictions, handling decisions or material system outcomes and obtain human review. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A channel through which users can question a decision, obtain reasons and request human review; the reviewer’s authority, handling steps and timeframes; current case or process-test records.

Required when applicable — Where an automated system or AI determines content generation, an assessment outcome, eligibility, access or a child-safety restriction, submit arrangements for human intervention and correction of an erroneous outcome.

Corresponding implementation record — Current appeal, human-review, correction, reinstatement or process-test records.

Optional supporting material — Review form; user-notification template; human-review procedure.

What ICEQC may verify — Trace an appeal through human review, correction and notification; verify that the reviewer can see the reasons and change the outcome.

Insufficient on its own — A customer-service email does not by itself demonstrate effective human review where the handler cannot see the reasons for the decision or change the outcome.

What constitutes nonconformity — A material outcome is fully automated and no authorised person can review or correct it.

When remediation is complete — Establish a human-review and appeal route and complete and record a current process test. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Technology Service applications.

What constitutes conformity — The applicant must demonstrate all of the following: The service maintains a clear record of what data it collects, where it comes from and why it is used. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A data inventory and data-flow record identifying sources, fields, users, purposes, processing locations and outputs; definitions for learning-analytics or reporting metrics; a current data export or traceable sample.

Required when applicable — Where third-party, training, inferred or children’s data is used, or data is combined across systems, submit the source, lawful basis and suitability assessment.

Corresponding implementation record — Current data-inventory review, report check, field-change or exception-handling records.

Optional supporting material — Data dictionary; metric definitions; data-lineage diagram.

What ICEQC may verify — Trace user activity through storage, analysis and output; check metric definitions, missing values and exceptions; inspect the actual fields used.

Insufficient on its own — A privacy policy or a single report screenshot that does not identify data sources and calculations does not by itself demonstrate clear data use.

What constitutes nonconformity — The service cannot explain what data it collects or why it uses the data.

When remediation is complete — Create the data inventory and delete, or stop collecting, data that is not needed. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to every Education Technology Service that processes personal information.

What constitutes conformity — The applicant must demonstrate all of the following: Privacy information matches actual practice, and material user choices are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Privacy information that matches actual processing; interfaces and settings used to obtain consent or user choice; current records of consent, refusal, withdrawal or preferences.

Required when applicable — Where children, sensitive data, audio or video, advertising, AI training, cross-border processing or third-party sharing is involved, clearly disclose it and submit the applicable authorisation.

Corresponding implementation record — Current consent, withdrawal, preference-change, privacy-request or notice-update records.

Optional supporting material — Concise privacy notice; information for parents; user-choice design test.

What ICEQC may verify — Compare each public statement with the data flow; test the system after a user refuses, withdraws or disables a choice; inspect default settings.

Insufficient on its own — A lengthy privacy policy, preselected boxes or choices that cannot in practice be refused do not by themselves demonstrate genuine user choice.

What constitutes nonconformity — Privacy information is inaccurate, conceals a material use or offers a choice that does not work.

When remediation is complete — Correct the privacy information and settings and notify affected users. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to every service that retains personal, learning or customer data.

What constitutes conformity — The applicant must demonstrate all of the following: Basic controls cover data retention, deletion and third-party processing. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Data-retention periods, deletion and export arrangements and a list of third-party processors; a current deletion or export process test; responsibility arrangements for critical processors.

Required when applicable — Where account closure, the end of a school contract, children’s data, backup copies or cross-border processing is involved, explain how data is retained and deleted in each location.

Corresponding implementation record — Current deletion, export, retention-review, processor-change or contract-exit records.

Optional supporting material — Processor agreement; retention schedule; exit checklist.

What ICEQC may verify — Test account deletion, data export and processor exit; verify that backups, logs and third parties are handled under the stated rules.

Insufficient on its own — A statement that users may contact the service for deletion, without steps, timeframes and test results, does not by itself demonstrate that deletion works in practice.

What constitutes nonconformity — Data is retained indefinitely, cannot be deleted, or is used by a third party in an unexplained way.

When remediation is complete — Set retention periods and a working deletion process, define third-party responsibilities and provide current records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Technology Service applications.

What constitutes conformity — The applicant must demonstrate all of the following: Material accounts have basic identity, password and access controls. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Information-security and access-control rules; protection, authentication, permissions, logging and vulnerability-handling arrangements for critical accounts; a current administrator-account inventory, access review and security-test records.

Required when applicable — Where sensitive data, payments, assessments, children’s information, cross-tenant data or open interfaces are involved, submit the applicable encryption, segregation, key-management and interface controls.

Corresponding implementation record — Current access-review, vulnerability-remediation, security-test, log-review or configuration-change records.

Optional supporting material — Security-architecture diagram; penetration-test summary; configuration baseline.

What ICEQC may verify — Observe authentication and permission controls; inspect administrator and former-personnel accounts, logs, default configurations and known vulnerabilities; review independent testing where necessary.

Insufficient on its own — A security certificate, conformity mark or policy document without current configuration and review records does not by itself demonstrate system security.

What constitutes nonconformity — Administrator accounts are shared, or former personnel retain access.

When remediation is complete — Put each critical account under individual control, remove inappropriate access and provide current verification records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Technology Service applications.

What constitutes conformity — The applicant must demonstrate all of the following: Basic arrangements exist to report, record and address security issues. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Steps for reporting, containing, investigating, notifying and correcting security, privacy, content and service incidents; current incident and handling records, or a current exercise record where no incident has occurred.

Required when applicable — For a data breach, account takeover, harmful content, assessment-integrity issue or major outage, submit records of the impact, notifications, recovery and action to prevent recurrence.

Corresponding implementation record — Current incident, exercise, vulnerability-handling, user-notification or corrective-effectiveness records.

Optional supporting material — Incident-classification table; contact list; exercise script.

What ICEQC may verify — Inspect the incident timeline, evidence, affected scope and effectiveness of corrective action; check whether a vulnerability or complaint was incorrectly treated as an ordinary support ticket.

Insufficient on its own — An incident-response policy without an exercise or current handling record does not by itself demonstrate the ability to respond to incidents.

What constitutes nonconformity — Serious issues are known to be unaddressed or deliberately concealed.

When remediation is complete — Contain the current risk, complete the required response and establish the incident record. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Technology Service applications.

What constitutes conformity — The applicant must demonstrate all of the following: Key data is backed up, and material services can be restored. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Availability, capacity, monitoring, backup, recovery and outage-notification arrangements; a current monitoring summary; results of the latest recovery, failover or outage test.

Required when applicable — Where the applicant commits to a service level or offline capability, operates across regions or relies on a critical cloud service, submit the relevant capacity, alternative-service and exit arrangements.

Corresponding implementation record — Current availability-monitoring, successful-backup, recovery-test, capacity-test or outage-handling records.

Optional supporting material — Service-status page; architecture diagram; recovery objectives; supplier report.

What ICEQC may verify — View monitoring and alarms; test backup restores; spot check for major outages, capacity issues, and user notifications.

Insufficient on its own — A cloud-provider commitment, backup-setting screenshot or unverified recovery plan does not by itself demonstrate that the service can be restored.

What constitutes nonconformity — No usable backup exists, or recovery has never been tested.

When remediation is complete — Complete and record a successful backup and recovery test. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable where the service provides testing, scoring, progress decisions, eligibility decisions or another assessment function.

What constitutes conformity — The applicant must demonstrate all of the following: Where digital assessment is used, its content, scoring method and use of results are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — The assessment scope, items or tasks, scoring method, use of results, and identity and integrity controls; current test, scoring-check and result records.

Required when applicable — Where automated scoring, remote proctoring, item banks, external examinations or high-stakes outcomes are used, submit the applicable validation, security, exception and appeal arrangements.

Corresponding implementation record — Current assessment-configuration, test, scoring, exception, result-correction or review records.

Optional supporting material — Scoring rules; assessment blueprint; validation report; result samples.

What ICEQC may verify — Recalculate samples; test boundary conditions and exceptions; check version, identity, result corrections and audit records.

Insufficient on its own — A results page, item screenshot or supplier promotion does not by itself demonstrate reliable assessment outcomes.

What constitutes nonconformity — Automated scoring cannot be explained, or an incorrect result cannot be corrected.

When remediation is complete — Define the rules, complete current testing and put an effective correction process into use. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable where an automated or algorithmic outcome affects learner assessment, eligibility, access, restrictions or another material entitlement.

What constitutes conformity — The applicant must demonstrate all of the following: Automated outcomes that materially affect learners can be reviewed by a person. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Triggers for human review, accountable persons, authority, required evidence and notification steps; current human-review case or process-test records.

Required when applicable — Where an outcome cannot be explained, confidence is insufficient, a user appeals, data is abnormal or a child is affected, explain how the automated outcome is suspended and decided by an authorised person.

Corresponding implementation record — Current human-review, outcome-override, exception-handling or process-test records.

Optional supporting material — Human-review form; override rules; exception thresholds.

What ICEQC may verify — Simulate an erroneous outcome and user appeal; verify that an authorised person can see the basis, change the outcome and notify the user.

Insufficient on its own — A ‘human-in-the-loop’ statement without trigger conditions, authority and actual testing does not by itself demonstrate effective human review.

What constitutes nonconformity — A material outcome is determined only by the system and no authorised person can correct it.

When remediation is complete — Provide an effective human-review and appeal route and complete and record a current process test. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable when the service uses generative AI, predictive models, recommendations, automated decision-making, or other AI functions.

What constitutes conformity — The applicant must demonstrate all of the following: Where artificial intelligence is used, its main purposes, limitations and human responsibilities are stated. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — An inventory of AI uses; the purpose, users, data, limits, human responsibility and prohibited uses for each use; a pre-release evaluation; current output testing, monitoring and user information.

Required when applicable — Where children, assessment, personalisation, sensitive data, high-risk recommendations or third-party models are involved, submit the applicable risk, supplier, human-review, fairness and safety controls.

Corresponding implementation record — Current AI-evaluation, release-approval, output-review, drift-monitoring, incident or correction records.

Optional supporting material — Model card; prompt and output rules; red team test; data source description.

What ICEQC may verify — Test error, harm, bias, unauthorised action and prompt-attack scenarios; inspect monitoring, version changes, user appeals and human decisions.

Insufficient on its own — AI principles, supplier information or an isolated demonstration does not, by itself, demonstrate that the AI function is controlled.

What constitutes nonconformity — The service conceals its use of AI or presents an unreliable output as established fact.

When remediation is complete — Create the AI-use inventory, correct the user information and assign human responsibility. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable when charging a user, school, or institution.

What constitutes conformity — The applicant must demonstrate all of the following: Prices, automatic renewal, cancellation and refund terms are clear before purchase. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — The total price and rules for subscriptions, automatic renewal, trials, cancellation and refunds, displayed before purchase; the current purchase flow; current transaction, cancellation or refund records.

Required when applicable — Where an app store, third-party payment, purchase by a child, advertising, an add-on service or regional pricing is involved, submit the applicable controls and user information.

Corresponding implementation record — Records of current purchases, subscriptions, cancellations, refunds, price changes, or user notifications.

Optional supporting material — Price list; checkout screenshot; refund template.

What ICEQC may verify — Walk through purchases, cancellations, and refunds; check pages, app store, billing, and actual processing.

Insufficient on its own — Charging terms stated only in the terms of service, without a pre-purchase notice and implementation records, do not by themselves demonstrate transparent charging.

What constitutes nonconformity — A charge is hidden, or a subscription renews automatically without clear consent.

When remediation is complete — Correct the purchase flow, notify affected users and provide any refund or other remedy due. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Technology Service applications.

What constitutes conformity — The applicant must demonstrate all of the following: Claims about functions, applicability and education outcomes are accurate. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A list of current websites, app-store listings and sales materials; the evidence and approval for claims about functions, education outcomes, data, comparisons and certification; the latest review of public information.

Required when applicable — Where learning outcomes, accuracy, pass rates, AI capability, customer cases or comparative claims are used, submit the method, period, sample, limitations and authorisation.

Corresponding implementation record — Current claim-approval, data-review, page-check, correction or withdrawal records.

Optional supporting material — Claims register; research summary; correction record.

What ICEQC may verify — Randomly inspect all major channels; trace claims back to raw data; check certification scope and version.

Insufficient on its own — An individual customer case, supplier data that the applicant has not verified, or a percentage without its scope and limitations does not by itself support a public claim.

What constitutes nonconformity — The applicant guarantees learning outcomes or overstates the certification scope.

When remediation is complete — Remove or limit the claim and make every public channel consistent. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applicable to all Education Technology Service applications.

What constitutes conformity — The applicant must demonstrate all of the following: Material updates receive basic testing, and user issues and complaints are recorded. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Release and change rules; current-version testing and approval; registers for support, complaints, defects and improvements; the latest service review.

Required when applicable — Impact analysis, testing, notifications, and necessary ICEQC reports must be submitted when significant functionality, data usage, AI model, price, vendor, or target user changes occur.

Corresponding implementation record — Current release-test, approval, change, complaint, defect-remediation or service-review records.

Optional supporting material — Release checklist; change log; version roadmap; service metrics.

What ICEQC may verify — Spot check for recent releases, rollbacks, defects, complaints, and improvements; check for unapproved production changes.

Insufficient on its own — A version number or development-task list without testing, approval and post-release records does not by itself demonstrate a controlled release.

What constitutes nonconformity — A material update is released without testing, or complaints remain unaddressed.

When remediation is complete — Complete the required testing and issue handling and establish current release and support records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies to every Educational Product application.

What constitutes conformity — The applicant must demonstrate all of the following: The responsible manufacturer, brand owner, importer or service entity is clearly identified. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Legal-entity registration evidence; the relationship between the manufacturer, brand owner, importer, distributor and service-responsible entity; appointment of the person with final responsibility for the certified product, with a current record showing that the person carries out that responsibility.

Required when applicable — When branding, agency, importing, authorizing manufacturing, or selling to multiple entities, authorization, market responsibility, and problem-solving boundaries must be submitted.

Corresponding implementation record — Current records showing the accountable person’s approval of design, release, risk, complaint or remediation matters.

Optional supporting material — Organisation chart; brand authorisation; official registration link.

What ICEQC may verify — Compare the packaging, instructions, website, sales contract and payment-receiving entity; interview the accountable person.

Insufficient on its own — A trademark certificate, brand name or sales page does not by itself identify who is accountable for the product.

What constitutes nonconformity — No entity accepts accountability for the product, or the application is made through an unrelated entity.

When remediation is complete — Confirm the accountable legal entity and make the product information consistent. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies to every Educational Product application.

What constitutes conformity — The applicant must demonstrate all of the following: The models, versions, configurations and differences within the certification scope are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A controlled product-scope schedule listing models, versions, configurations, software, accessories, packaging, sales regions, intended users, inclusions and exclusions; current model and configuration records.

Required when applicable — When there is a substantial difference in the series of products, white-label products, regional versions, hardware configurations or software versions, a description of the difference and the basis for inclusion must be submitted.

Corresponding implementation record — Current model, version, bill-of-materials, software or packaging-configuration records.

Optional supporting material — Product-family structure; configuration matrix; photographs and labels.

What ICEQC may verify — Compare physical products, packaging, software versions, sales pages and inventory; confirm that unverified models do not carry a certification claim.

Insufficient on its own — A series name, marketing photographs or a catalogue that does not distinguish between models does not by itself establish the certification scope.

What constitutes nonconformity — Materially different products are grouped under an unclear scope.

When remediation is complete — Define the models clearly and either provide the missing verification or remove unverified models from scope. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies where another entity performs manufacturing, content, software, warehousing, import or support activities for the product.

What constitutes conformity — The applicant must demonstrate all of the following: Primary manufacturing, content, software and supply responsibilities are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A list of key manufacturing, supply, content, software and service providers; requirements for responsibilities, specifications, changes, issues and traceability; current contracts, quality agreements or approvals.

Required when applicable — When critical safety, software, data, or educational content is controlled by a third party, their capabilities, authorizations, notifications, and opt-out arrangements must be submitted.

Corresponding implementation record — Current supplier-approval, incoming-material, service-report, change or issue-handling records.

Optional supporting material — Supplier evaluation; quality agreement; purchasing specification.

What ICEQC may verify — Sample suppliers, outsourced activities, changes and issue records; where necessary, verify original evidence provided by a key party.

Insufficient on its own — A purchase order, supplier name or verbal commitment does not by itself demonstrate that supply responsibilities are controlled.

What constitutes nonconformity — A critical source of supply cannot be traced.

When remediation is complete — Confirm the sources and responsibilities and provide the necessary agreements or records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies to every Educational Product application.

What constitutes conformity — The applicant must demonstrate all of the following: The product’s education purpose and main functions are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — The product’s educational use, main functions, intended learning activities and outcomes; an explanation linking functions or content to the educational purpose; current instructions and public information.

Required when applicable — When products are used for both recreational, medical, assessment, monitoring or other high-risk uses, the boundary for educational purposes must be clearly certified.

Corresponding implementation record — Current records showing that product functions, content or use scenarios correspond to the educational purpose.

Optional supporting material — Educational-design explanation; activity examples; function-to-purpose matrix.

What ICEQC may verify — Demonstrate the main use scenarios; check whether design, testing, instructions and marketing support the same educational purpose.

Insufficient on its own — Marketing slogans, a feature list or an educational vision that is not linked to actual use do not by themselves demonstrate the educational purpose.

What constitutes nonconformity — The applicant provides marketing slogans but cannot explain the product’s actual educational use.

When remediation is complete — Define the educational use and make the instructions and marketing consistent. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies to every Educational Product application.

What constitutes conformity — The applicant must demonstrate all of the following: Applicable age, ability, setting, equipment and necessary supervision are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Intended age, capability, setting, equipment, network, installation, supervision, compatibility and prohibited-use conditions; corresponding notices on packaging, in instructions or in pre-purchase information.

Required when applicable — In cases involving children, household use, school deployment, outdoors, damp, high temperatures, special equipment, accounts or networks, corresponding restrictions and specifications must be submitted.

Corresponding implementation record — Current installation, configuration, user-confirmation or intended-use-scenario test records.

Optional supporting material — User profiles; environmental specifications; compatibility list.

What ICEQC may verify — Conduct a walkthrough with the intended users and use environment; compare warnings, settings and default configurations with the actual product.

Insufficient on its own — Key limitations stated only in hard-to-find technical material, and not available to buyers and users before use, do not by themselves demonstrate clear conditions of use.

What constitutes nonconformity — The product is used by an age group or in an environment for which it is clearly unsuitable.

When remediation is complete — Correct the scope of use, warnings and user instructions. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies to every Educational Product application.

What constitutes conformity — The applicant must demonstrate all of the following: Functional, performance and comparative claims have a basic evidential basis. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A list of current packaging, websites, sales material and certification claims; the evidence and approval for claims about function, educational effect, comparison, durability and outcomes.

Required when applicable — Methods, samples, duration, authorizations and limitations must be submitted when using learning results, percentages of testing, expert recommendations, client cases, awards or comparative statements.

Corresponding implementation record — Current claim-review, approval, market-check, correction or withdrawal records.

Optional supporting material — Claims register; research summary; correction notice.

What ICEQC may verify — Trace each claim to testing, data and the current model; check distributors and market channels.

Insufficient on its own — An individual case, supplier promotion, testing unrelated to the current model or data without a defined scope does not by itself support a claim.

What constitutes nonconformity — The product guarantees unsubstantiated learning outcomes or overstates its functions.

When remediation is complete — Remove or narrow the claim and retain records supporting the revised claim. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Every product must complete an applicability assessment. This requirement applies wherever mandatory testing, certification, labelling, licensing or sales restrictions exist.

What constitutes conformity — The applicant must demonstrate all of the following: Applicable mandatory licensing, testing, labelling and market-access requirements are met. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A list of laws and mandatory requirements in each target market; valid licences, tests, certifications, labels or conformity evidence for every current model; a model-to-market schedule.

Required when applicable — Where a mandatory requirement does not apply by law, submit the basis for that determination. Import, wireless, electrical, children’s, chemical, medical and battery products must include the corresponding product-specific evidence where applicable.

Corresponding implementation record — Current licensing, testing, label-review, renewal or market-applicability records.

Optional supporting material — Laboratory certification; regulatory enquiry; legal opinion.

What ICEQC may verify — Verify issuing bodies, laboratories, models, standard versions, validity periods and markets; inspect the actual labels.

Insufficient on its own — Company registration, a supplier self-declaration, a voluntary industry award or a report for another model does not by itself demonstrate legal conformity.

What constitutes nonconformity — Evidence required by law is missing.

When remediation is complete — Obtain valid evidence or remove the affected model and market from scope. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies to every Educational Product application. The extent of control must be proportionate to reasonably foreseeable risk.

What constitutes conformity — The applicant must demonstrate all of the following: Reasonably foreseeable risks are identified, and necessary warnings are provided. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A product risk assessment covering normal use, reasonably foreseeable misuse, intended age, installation, maintenance and end of life; risk controls, warnings and residual risks; current verification records.

Required when applicable — Specialized tests and restrictions on use must be submitted in case of electrical, heat, mechanical, chemical, asphyxiating, network, psychological, content or other significant risks.

Corresponding implementation record — Current risk-review, protective-measure test, warning-review, defect-analysis or corrective-action records.

Optional supporting material — Failure-mode analysis; warning schedule; insurance information.

What ICEQC may verify — Inspect the actual product, packaging and instructions; test critical protective measures; check whether complaints and known defects are included in the risk assessment.

Insufficient on its own — A warning label, insurance policy or supplier safety statement does not by itself demonstrate that risks have been identified and controlled.

What constitutes nonconformity — An evident risk has no control or warning.

When remediation is complete — Correct the product, packaging or instructions and address products already sold. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies where a product is intended for children, users with disabilities or users requiring particular physical or cognitive abilities. Other products must still assess material barriers to use.

What constitutes conformity — The applicant must demonstrate all of the following: Where applicable, the design is suitable for the intended age and basic user capability. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Intended-user capabilities and limitations; assessment of child safety, accessibility, ergonomics and understandability; representative usability testing and resolution of identified issues.

Required when applicable — Where small components, wounds, sound, display, weight, clothing, long-term use or special assistive equipment are involved, the corresponding test must be submitted.

Corresponding implementation record — Current intended-user testing, accessibility checks, human-factors remediation and retest records.

Optional supporting material — User research; assistive-technology testing; basis for age classification.

What ICEQC may verify — Observe intended users completing critical tasks; check warnings, misuse, error recovery and activities requiring supervision.

Insufficient on its own — A designer statement, general accessibility commitment or testing that does not include intended users does not by itself demonstrate suitability.

What constitutes nonconformity — Children can access a hazardous component, or intended users cannot use the product as intended.

When remediation is complete — Remove the hazard or restrict the scope of use, and complete usability testing. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies to every Educational Product application.

What constitutes conformity — The applicant must demonstrate all of the following: The current product has defined basic design or content requirements. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Current product design, content and performance requirements covering at least educational functions, critical safety, interfaces, materials, software and acceptance criteria; approval, responsibility and version information.

Required when applicable — When using external design, open source software, authorized content or customisation by the client, corresponding input, restriction and approval responsibilities must be submitted.

Corresponding implementation record — Current design-review, requirements-approval, version or issue-handling records.

Optional supporting material — Design specification; requirements traceability matrix; prototype review.

What ICEQC may verify — Trace critical requirements through design, testing and release; confirm that the current product uses the approved version.

Insufficient on its own — An appearance drawing, marketing specification or unapproved development task does not by itself demonstrate controlled product-design requirements.

What constitutes nonconformity — The product has no controlled requirements against which conformity can be determined.

When remediation is complete — Establish current requirements and obtain formal approval. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies to every Educational Product application.

What constitutes conformity — The applicant must demonstrate all of the following: Testing proportionate to the main functions and risks is completed before release. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A verification plan, test methods, acceptance criteria and results corresponding to the current model and material risks; identified issues and their resolution; identification of test items and the production version.

Required when applicable — The corresponding report must be submitted when the legal requirements require the certification of laboratories, software security, reliability, use by children, accessibility or educational functionality.

Corresponding implementation record — Current-model test, failure-handling, retest, regression-test or pre-release verification records.

Optional supporting material — Raw test data; prototype records; independent laboratory report.

What ICEQC may verify — Check samples, models, methods, results, exceptions and retesting; where necessary, observe testing or request additional verification.

Insufficient on its own — A report for another model, a demonstration without acceptance criteria, supplier promotion or a summary showing only a pass conclusion does not by itself demonstrate verification of the current product.

What constitutes nonconformity — Testing has not been completed, or the test item is not the current model.

When remediation is complete — Complete testing of the current model and resolve the issues identified. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies to every Educational Product application.

What constitutes conformity — The applicant must demonstrate all of the following: Only a product that meets the release conditions may be placed on the market. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Product-release conditions and approval authority; a release review for the current model covering design, testing, legal requirements, instructions and unresolved issues; formal approval records.

Required when applicable — Restrictions, monitoring and exit conditions must be submitted for any issue involving conditional publication, trial sale, phased release of software or known problems.

Corresponding implementation record — Current-model release-review, approval, restriction, launch or production-release records.

Optional supporting material — Release checklist; production approval; launch record.

What ICEQC may verify — Trace products offered for sale or production back to the release decision; check unresolved issues and the approver’s authority.

Insufficient on its own — A release date, sales record or signature without review content does not by itself demonstrate that release conditions were met.

What constitutes nonconformity — The product is released while a known material issue remains unresolved.

When remediation is complete — Resolve the issue, retest the product and complete formal release approval. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies where the product uses purchased materials, components, content or software.

What constitutes conformity — The applicant must demonstrate all of the following: Critical materials, components and sources of supply are traceable. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — A list of critical materials, components and sources of supply; approved specifications and suppliers; change-notification requirements; current purchasing or incoming-material records.

Required when applicable — Where safety, legal conformity, a core educational function or data security depends on a component, submit its conformity evidence, traceability information and substitution controls.

Corresponding implementation record — Current purchasing, incoming-inspection, supplier-evaluation, material-batch or change records.

Optional supporting material — Approved-supplier list; material declaration; incoming-material standard.

What ICEQC may verify — Sample purchasing batches, supplier changes, incoming materials and nonconforming-material handling; check the bill of materials.

Insufficient on its own — A supplier quotation, a material name or a certificate that is not linked to the current model does not by itself demonstrate control of critical supplies.

What constitutes nonconformity — The source of a critical component is unknown or has changed without approval.

When remediation is complete — Verify the source, inspect affected batches and update the records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies where production, assembly, content creation, duplication, packaging or version release occurs.

What constitutes conformity — The applicant must demonstrate all of the following: Material batches, versions or production records can be identified. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Rules for identifying batches, serial numbers, versions or production dates; key-process and inspection records; a traceability sample for the current product.

Required when applicable — Where manufacturing or distribution is external, submit the other party’s record-access arrangements and the traceability capability required for a recall.

Corresponding implementation record — Current batch, serial-number, version, process, inspection and release records.

Optional supporting material — Production flowchart; inspection form; inventory record.

What ICEQC may verify — Trace a market or inventory sample to its batch, materials, inspections and release; test whether the affected batch can be identified.

Insufficient on its own — Total production volume, purchase invoices or production records that cannot be linked to a specific product do not by themselves demonstrate traceability.

What constitutes nonconformity — Affected products cannot be distinguished from unaffected products.

When remediation is complete — Establish batch or version records and complete the current product information. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies to every Educational Product application.

What constitutes conformity — The applicant must demonstrate all of the following: Material changes to materials, design, software or content are reviewed again. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Rules for requesting, analysing, approving and verifying changes to materials, design, content, software, firmware, suppliers and production; recent change records or a current periodic review.

Required when applicable — Changes that may affect the scope of statutory eligibility, security, educational functions, data, compatibility or certification must be submitted for retesting, notification and scope processing.

Corresponding implementation record — Current change-request, impact-analysis, approval, verification, release or notification records.

Optional supporting material — Version comparison; engineering change order; regression test.

What ICEQC may verify — Compare the current product with the original test sample and certification scope; sample for unapproved substitute materials or software updates.

Insufficient on its own — A new version number, code commit or purchasing-substitution record without impact analysis and necessary verification does not by itself demonstrate controlled change.

What constitutes nonconformity — After a change, the applicant continues to rely on obsolete testing or an obsolete certification claim.

When remediation is complete — Assess the effect of the change, complete necessary testing and update the scope. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies to every Educational Product application.

What constitutes conformity — The applicant must demonstrate all of the following: Users can obtain setup, use, maintenance and necessary safety instructions. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Setup, use, maintenance, cleaning, update, troubleshooting and necessary safety instructions; user-support, repair or replacement channels; current support records.

Required when applicable — When professional installation, parental supervision, software accounts, regular maintenance, consumables or life limits are required, they must be clearly described and submitted to the implementation arrangements.

Corresponding implementation record — Current enquiry, repair, replacement, maintenance, instruction-correction or user-notification records.

Optional supporting material — Quick-start guide; maintenance manual; training material.

What ICEQC may verify — Have intended users walk through installation and critical tasks; test support channels; sample repairs, replacements and instruction updates.

Insufficient on its own — Packaging promotion, technical specifications or instructions that do not enable users to complete critical tasks safely do not by themselves demonstrate adequate support.

What constitutes nonconformity — Instructions are missing or prevent the user from using the product safely.

When remediation is complete — Update the instructions and notify users of affected products already sold. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies to every Educational Product application.

What constitutes conformity — The applicant must demonstrate all of the following: Complaints, returns, defects and material issues are recorded and assigned to a responsible person. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Methods for recording, classifying, investigating and trending complaints, returns, defects and recurring issues; current registers and handling records.

Required when applicable — Complaints involving injury, child, legal qualification, data, security or failure of critical functions must be recorded in promotion and supervision or in user notification.

Corresponding implementation record — Current complaint, return, defect-investigation, trend-analysis and handling records.

Optional supporting material — Return-reason report; defect classification; customer-service record.

What ICEQC may verify — Sample whether complaints and returns are fully entered in the same issue-management system; check recurring and unresolved issues.

Insufficient on its own — Customer-service tickets or a total number of sales returns, without defect causes, product batches and handling outcomes, do not by themselves demonstrate that issues are controlled.

What constitutes nonconformity — Issues are not recorded, so recurring defects cannot be identified.

When remediation is complete — Review historical issues, establish the register and provide current handling records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Every Educational Product must have this capability. The process must be used whenever an issue may affect users or products in the market.

What constitutes conformity — The applicant must demonstrate all of the following: Serious issues can trigger a stop-sale, user notification, repair or recall. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Responsibilities, trigger conditions, contact information and recordkeeping methods for stop-sale, isolation, repair, update, notification and recall; current exercise or actual handling records.

Required when applicable — Serious security, statutory, privacy or extensive functional problems must be addressed by an inspection of the extent of the impact, the user or supervisory notice, the completion of recovery or repair and the effectiveness of the recovery.

Corresponding implementation record — Current recall-exercise, stop-sale, isolation, notification, repair, update or effectiveness-check records.

Optional supporting material — Recall template; batch-lookup test; crisis-contact list.

What ICEQC may verify — Simulate the process from a defect to affected products and users; check notification coverage, completed repairs and non-responding recipients.

Insufficient on its own — A recall policy without traceability, contacts and exercise or actual records does not by itself demonstrate that corrective action can be completed.

What constitutes nonconformity — Sales continue despite a known serious defect.

When remediation is complete — Stop the affected product, complete notification, repair or recall, and provide the results. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies where the product collects, retains or transmits personal or learning data, or permits access to that data.

What constitutes conformity — The applicant must demonstrate all of the following: A connected product explains the data it collects, its purposes and the choices available to users. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Data inventory and data flows; privacy information; arrangements for user choice, access, deletion and retention; current configuration and process testing.

Required when applicable — In cases involving children, sensitive data, location, video, sound, AI training, third-party applications or cross-border processing, the corresponding authorization and specific control must be submitted.

Corresponding implementation record — Current consent, permission, data-transfer, deletion, reset or privacy-request records.

Optional supporting material — Data dictionary; information for parents; processor agreement.

What ICEQC may verify — Inspect actual data on the device, in the application and in cloud services; test disabling, deletion, reset and account transfer.

Insufficient on its own — A privacy policy without the actual device and cloud configuration and current testing does not by itself demonstrate control of data.

What constitutes nonconformity — Data collection is concealed, or unnecessary data cannot be deleted.

When remediation is complete — Update the information and settings, address improperly handled data and provide records. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies where the product has network connectivity, accounts, an application, Bluetooth, wireless connectivity, cloud services or updateable software.

What constitutes conformity — The applicant must demonstrate all of the following: A connected product has basic access controls and a controlled update method. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Security architecture, identity and access controls, default configuration, vulnerability handling and update methods; support period; current security-test, access-review and update records.

Required when applicable — Where remote control, child accounts, sensitive data, open interfaces or third-party applications exist, appropriate certification, isolation, encryption and permission control must be submitted.

Corresponding implementation record — Current security-test, vulnerability-remediation, access-review, patch-release or update-installation records.

Optional supporting material — Threat model; penetration test; software bill of materials.

What ICEQC may verify — Test default passwords, account recovery, network interfaces, update signing and known vulnerabilities; check products that are no longer supported.

Insufficient on its own — A security statement, supplier certificate or functioning update button, without current testing and vulnerability-handling records, does not by itself demonstrate connected-product security.

What constitutes nonconformity — The default configuration is clearly unsafe, or a material vulnerability is not addressed.

When remediation is complete — Correct the configuration or vulnerability, issue the update and notify users. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.

Applicability — Applies to every Educational Product application.

What constitutes conformity — The applicant must demonstrate all of the following: Support periods, end of sale, end of updates and certification-scope statements are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.

Required submission — Lifecycle arrangements for sales, support, repair, software updates, end of sale and end of support; rules for using certification marks and claims by model, version and current certification status; a current product-status schedule.

Required when applicable — The end-sale of the product, change of ownership, major upgrades, cessation of cloud services or change of certificate status must be addressed by a user notification and certification declaration.

Corresponding implementation record — Current model-status, support, update, end-of-sale, user-notification or certification-mark review records.

Optional supporting material — Lifecycle roadmap; end-of-support notice; certification-mark use guide.

What ICEQC may verify — Check products in the market, older models, websites, packaging and update services; determine whether contradictory commitments continue after support ends.

Insufficient on its own — An estimated product life, marketing commitment or certification mark that does not distinguish models and versions does not by itself demonstrate control of lifecycle and claims.

What constitutes nonconformity — The applicant makes contradictory commitments after support ends, or extends certification to a new model without approval.

When remediation is complete — Update the claim, notify users and correct all affected certification marketing. The applicant must also submit the updated document and corresponding current implementation record. ICEQC will treat remediation as complete only after it verifies that the issue has been corrected, the measure is in use and no material contradiction affecting the requirement remains within the certification scope.