Choose the correct route
Complaint about ICEQC
Concerns about service, conduct, confidentiality, process, impartiality, accessibility or compliance with an applicable public policy.
Concern about a certified scope
Information that may indicate continuing nonconformity, a material unreported change, learner risk or an inaccurate public record.
Certificate or mark misuse
Use Report Suspected Misuse for false, altered, out-of-scope or outdated certification claims.
Appeal
A request by an eligible party to review a specific ICEQC certification decision must use the appeal route, not the general complaint route.
Information to include
- Your name and a reliable contact route, unless there is a justified reason for anonymity.
- The organization, application, document or certificate reference concerned.
- A clear account of what occurred, when it occurred and how you became aware of it.
- Available records or links that support the concern.
- Any confidentiality, safeguarding, retaliation or urgent-risk issue that affects handling.
- The outcome or action you are requesting, where applicable.
Handling and fairness
ICEQC records and screens the submission, confirms the appropriate route, identifies conflicts, obtains relevant information and assigns an authorized determination. A complaint does not establish a breach by itself. The subject is given a fair opportunity to respond where appropriate, subject to confidentiality, safeguarding and evidence-preservation needs.
ICEQC may use substantiated information to plan surveillance, review scope or status, correct a public record, improve its systems or refer a matter to a competent authority. ICEQC does not replace emergency, police, safeguarding or regulatory reporting channels.