ICEQC-EDT-3000 — Education Technology Service Quality Certification Scheme

4.1 Each applicable requirement shall be determined only as C or NC. NA requires confirmed objective non-applicability. Certification is prohibited while any applicable requirement is NC or any nonconformity remains open.

5.1 Assessment is conducted remotely through controlled documents, data, interviews, demonstrations, independent sampling and suitable specialist evidence. ICEQC does not conduct routine on-site assessment.

6.1 The provider shall identify the exact digital service, accountable entity, versions, environments, users, education purposes, integrations, exclusions and public claims within scope. 6.2 Application — Applies throughout every scope component using this standard. 6.3 Non-applicability — NA is not available where the stated condition exists. 6.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

7.1 The service shall have defined educational purposes, intended users, operating assumptions and conditions outside intended use. 7.2 Application — Applies throughout every scope component using this standard. 7.3 Non-applicability — NA is not available where the stated condition exists. 7.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

8.1 Decision rights, product ownership, educational responsibility, risk acceptance and release authority shall be assigned and exercised. 8.2 Application — Applies throughout every scope component using this standard. 8.3 Non-applicability — NA is not available where the stated condition exists. 8.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

9.1 The service shall identify foreseeable learner harm, misuse and vulnerable-user conditions and shall operate proportionate preventive and response controls. 9.2 Application — Applies throughout every scope component using this standard. 9.3 Non-applicability — NA is not available where the stated condition exists. 9.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

10.1 Core user journeys and educational functions shall be usable through controlled accessibility and accommodation arrangements. 10.2 Application — Applies throughout every scope component using this standard. 10.3 Non-applicability — NA is not available where the stated condition exists. 10.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

11.1 Personal and learning data shall have defined purposes, lawful control, minimized collection, access, retention, correction, deletion and disclosure arrangements. 11.2 Application — Applies throughout every scope component using this standard. 11.3 Non-applicability — NA is not available where the stated condition exists. 11.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

12.1 The service shall control identity, authentication, authorization, privileged access, vulnerabilities, security events and recovery. 12.2 Application — Applies throughout every scope component using this standard. 12.3 Non-applicability — NA is not available where the stated condition exists. 12.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

13.1 The service shall define, monitor and meet availability, performance, capacity, backup, recovery and material-dependency requirements. 13.2 Application — Applies throughout every scope component using this standard. 13.3 Non-applicability — NA is not available where the stated condition exists. 13.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

14.1 Production versions, material changes, emergency changes, rollback, known limitations and affected users shall be controlled. 14.2 Application — Applies throughout every scope component using this standard. 14.3 Non-applicability — NA is not available where the stated condition exists. 14.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

15.1 Learning data, indicators and analytics shall have defined meaning, quality, limitations, access and appropriate human interpretation. 15.2 Application — Applies throughout every scope component using this standard. 15.3 Non-applicability — NA is not available where the stated condition exists. 15.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

16.1 Where automated or adaptive functions materially affect learners, their purpose, data, limitations, human oversight, evaluation and change shall be controlled. 16.2 Application — Applies throughout every scope component using this standard. 16.3 Non-applicability — NA is not available where the stated condition exists. 16.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

17.1 Interfaces, external dependencies, data transfers and failure boundaries shall be identified, tested and monitored. 17.2 Application — Applies throughout every scope component using this standard. 17.3 Non-applicability — NA is not available where the stated condition exists. 17.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

18.1 Users shall receive accurate setup, use, limitation, support, incident and change information appropriate to their role. 18.2 Application — Applies throughout every scope component using this standard. 18.3 Non-applicability — NA is not available where the stated condition exists. 18.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

19.1 The provider shall monitor service quality, learner-impact signals, complaints, incidents, defects and corrective-action effectiveness. 19.2 Application — Applies throughout every scope component using this standard. 19.3 Non-applicability — NA is not available where the stated condition exists. 19.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

20.1 Public claims and demonstrations shall correspond to current controlled functionality, scope, evidence and material limitations. 20.2 Application — Applies throughout every scope component using this standard. 20.3 Non-applicability — NA is not available where the stated condition exists. 20.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.

21.1 The provider shall notify and control changes capable of affecting the certified service, evidence baseline or public scope. 21.2 Application — Applies throughout every scope component using this standard. 21.3 Non-applicability — NA is not available where the stated condition exists. 21.4 Determination — Conformity exists only where current, attributable and verified evidence establishes this requirement across the complete applicable scope.