ORG-01
Legal registration and identity The applicant is legally registered, and its name and registration information match the application.
Evidence expectation The applicant must demonstrate all of the following: The applicant is legally registered, and its name and registration information match the application. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-02
Legal authority and operating eligibility Any education activity that legally requires a licence has a current valid licence. Where no licence is required, the applicant has a clear legal basis or official confirmation.
Applicability All Education Organizations must complete an applicability assessment; activities requiring a license, registration, or professional authorization must hold currently valid qualifications.
Evidence expectation The applicant must demonstrate all of the following: Any education activity that legally requires a licence has a current valid licence. Where no licence is required, the applicant has a clear legal basis or official confirmation. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-03
Certification scope schedule The applicant clearly identifies the locations, programmes, services, delivery modes and exclusions within the certification scope.
Evidence expectation The applicant must demonstrate all of the following: The applicant clearly identifies the locations, programmes, services, delivery modes and exclusions within the certification scope. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-04
Accountable executive A named accountable person holds final responsibility for the certification scope.
Evidence expectation The applicant must demonstrate all of the following: A named accountable person holds final responsibility for the certification scope. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-05
Organization structure and responsibilities The organisation structure, key roles and reporting lines are clear.
Evidence expectation The applicant must demonstrate all of the following: The organisation structure, key roles and reporting lines are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-06
Management decisions and conflicts of interest Material decisions are approved and recorded, and conflicts of interest can be declared and managed.
Evidence expectation The applicant must demonstrate all of the following: Material decisions are approved and recorded, and conflicts of interest can be declared and managed. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-07
Education purpose and intended learners The intended learners, education purpose and basic intended outcomes are stated.
Evidence expectation The applicant must demonstrate all of the following: The intended learners, education purpose and basic intended outcomes are stated. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-08
Curriculum or service plan A current curriculum, training plan or education service plan is in use.
Evidence expectation The applicant must demonstrate all of the following: A current curriculum, training plan or education service plan is in use. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-09
Delivery arrangements Delivery times, locations, modes, personnel and resources are clearly arranged.
Evidence expectation The applicant must demonstrate all of the following: Delivery times, locations, modes, personnel and resources are clearly arranged. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-10
Curriculum and service updates Material changes to a programme or service are reviewed and approved before implementation.
Evidence expectation The applicant must demonstrate all of the following: Material changes to a programme or service are reviewed and approved before implementation. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-11
Staffing and work arrangements Current staffing is sufficient to support basic operations within the proposed scope.
Evidence expectation The applicant must demonstrate all of the following: Current staffing is sufficient to support basic operations within the proposed scope. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-12
Personnel qualifications and competence Key personnel have verified qualifications, experience or competence that are appropriate to their roles.
Evidence expectation The applicant must demonstrate all of the following: Key personnel have verified qualifications, experience or competence that are appropriate to their roles. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-13
Induction, conduct and reporting Personnel understand their basic duties, conduct requirements, safety responsibilities and reporting channels.
Evidence expectation The applicant must demonstrate all of the following: Personnel understand their basic duties, conduct requirements, safety responsibilities and reporting channels. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-14
Admissions and suitability decisions Admission or entry conditions, suitability criteria and necessary prerequisites are clear.
Evidence expectation The applicant must demonstrate all of the following: Admission or entry conditions, suitability criteria and necessary prerequisites are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-15
Fees, contracts and refunds Before commitment, the total fees, payment arrangements, cancellation terms, refunds and main service conditions are clear.
Applicability Applicable when charging learners, families, or clients or making service commitments.
Evidence expectation The applicant must demonstrate all of the following: Before commitment, the total fees, payment arrangements, cancellation terms, refunds and main service conditions are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-16
Marketing and certification claims Websites, advertising and certificates are accurate and do not overstate authority, certification or outcomes.
Evidence expectation The applicant must demonstrate all of the following: Websites, advertising and certificates are accurate and do not overstate authority, certification or outcomes. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-17
Safeguarding children and minors Where minors are served, accountable persons, reporting channels, response procedures and basic training are in place.
Applicability Mandatory where the certification scope includes children or minors. Where it does not, explain the scope basis.
Evidence expectation The applicant must demonstrate all of the following: Where minors are served, accountable persons, reporting channels, response procedures and basic training are in place. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-18
Health, safety and emergency arrangements Basic safety and emergency arrangements are in place for all relevant premises and activities.
Applicability Applicable to all Education Organizations. Controls must be proportionate to the risks of the premises, activities and intended learners.
Evidence expectation The applicant must demonstrate all of the following: Basic safety and emergency arrangements are in place for all relevant premises and activities. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-19
Learner support Learners know how to obtain basic learning, technical or personal support.
Evidence expectation The applicant must demonstrate all of the following: Learners know how to obtain basic learning, technical or personal support. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-20
Fairness, conduct and discipline Basic conduct, discipline and fairness rules are published and applied consistently.
Evidence expectation The applicant must demonstrate all of the following: Basic conduct, discipline and fairness rules are published and applied consistently. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-21
Assessment and decision methods Where assessment is used, its content, method and basic decision criteria are clear.
Applicability Applicable when organizations assess learning, competence, completion, or qualifications; when no assessment is conducted, the scope must be stated.
Evidence expectation The applicant must demonstrate all of the following: Where assessment is used, its content, method and basic decision criteria are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-22
Feedback and learning progress Learners receive necessary feedback, and the organisation keeps basic progress records.
Applicability Applicable to all continuing education services; one-off informational activities should explain why they are not applicable.
Evidence expectation The applicant must demonstrate all of the following: Learners receive necessary feedback, and the organisation keeps basic progress records. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-23
Results, certificates and records Records of results, completion and certificates are accurate, traceable and securely retained.
Applicability Applicable when institutions record learning outcomes, completion status, or issue certificates.
Evidence expectation The applicant must demonstrate all of the following: Records of results, completion and certificates are accurate, traceable and securely retained. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-24
Complaints, appeals and review Accessible complaint and appeal channels, accountable persons, clear steps and handling records are in place.
Evidence expectation The applicant must demonstrate all of the following: Accessible complaint and appeal channels, accountable persons, clear steps and handling records are in place. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-25
Incidents, issues and correction Material incidents and service issues are recorded, addressed and corrected.
Evidence expectation The applicant must demonstrate all of the following: Material incidents and service issues are recorded, addressed and corrected. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-26
Premises, equipment and education resources Premises, equipment, materials and technology can support the services actually delivered.
Applicability Applicable to all Education Organizations; remote services must also demonstrate the platform, content, and supporting resources.
Evidence expectation The applicant must demonstrate all of the following: Premises, equipment, materials and technology can support the services actually delivered. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-27
Privacy, information and records management The applicant knows what information it collects, why it uses it, who can access it and how long it is retained.
Evidence expectation The applicant must demonstrate all of the following: The applicant knows what information it collects, why it uses it, who can access it and how long it is retained. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-28
Backup and continuity of operations Key records are backed up, and basic arrangements exist for material disruption.
Evidence expectation The applicant must demonstrate all of the following: Key records are backed up, and basic arrangements exist for material disruption. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-29
Internal review and improvement Management periodically reviews key services, complaints, safety and issue handling.
Evidence expectation The applicant must demonstrate all of the following: Management periodically reviews key services, complaints, safety and issue handling. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
ORG-30
Material changes and reporting ICEQC is notified promptly of material changes to the legal entity, locations, programmes, delivery modes or key risks.
Evidence expectation The applicant must demonstrate all of the following: ICEQC is notified promptly of material changes to the legal entity, locations, programmes, delivery modes or key risks. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-01
Operating entity and accountable person The service is operated by an identifiable, legally registered entity.
Evidence expectation The applicant must demonstrate all of the following: The service is operated by an identifiable, legally registered entity. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-02
Service, version and scope The platform, application, domain names, versions and service boundaries are clearly defined.
Evidence expectation The applicant must demonstrate all of the following: The platform, application, domain names, versions and service boundaries are clearly defined. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-03
Partners, integrations and outsourced responsibilities Responsibilities for hosting, content, payment, artificial intelligence and other material partners are clear.
Applicability Applicable when using hosting, payment, content, AI, analytics, identity, support, or other external services; if there are no external dependencies, the basis for this should be explained.
Evidence expectation The applicant must demonstrate all of the following: Responsibilities for hosting, content, payment, artificial intelligence and other material partners are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-04
Education purpose and core use The service states the education or learning need it is intended to address.
Evidence expectation The applicant must demonstrate all of the following: The service states the education or learning need it is intended to address. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-05
Intended users and conditions of use Applicable age, ability, device, network and use restrictions are clear.
Evidence expectation The applicant must demonstrate all of the following: Applicable age, ability, device, network and use restrictions are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-06
Education content sources and review Education content sources are identifiable, with clear basic responsibility for publication and updates.
Evidence expectation The applicant must demonstrate all of the following: Education content sources are identifiable, with clear basic responsibility for publication and updates. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-07
User roles and permissions Permissions for administrators, educators, learners and other roles are clear.
Applicability Applicable when there are administrators, teachers, learners, parents, assessors, or other different permissions.
Evidence expectation The applicant must demonstrate all of the following: Permissions for administrators, educators, learners and other roles are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-08
User guidance and support Users can obtain basic help with setup, use and problem resolution.
Evidence expectation The applicant must demonstrate all of the following: Users can obtain basic help with setup, use and problem resolution. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-09
Accessibility and material barriers to use The main functions do not contain obvious and avoidable barriers to use.
Applicability All Education Technology Services must assess their main user journeys. Specific technical requirements depend on the intended users and applicable law.
Evidence expectation The applicant must demonstrate all of the following: The main functions do not contain obvious and avoidable barriers to use. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-10
Minors and protected users Where minors use the service, age-appropriate controls, reporting, response and necessary parent or institution controls are in place.
Applicability Mandatory where the service is directed to, permits or is used by minors. Where minors are outside the scope, state the age and access controls that enforce that boundary.
Evidence expectation The applicant must demonstrate all of the following: Where minors use the service, age-appropriate controls, reporting, response and necessary parent or institution controls are in place. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-11
Content and interaction controls User-generated content, chat and community functions have basic rules and response arrangements.
Applicability Applies when there are chats, comments, communities, user uploads, notifications, recommendations, or public interactions.
Evidence expectation The applicant must demonstrate all of the following: User-generated content, chat and community functions have basic rules and response arrangements. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-12
User appeals and human review Users can question restrictions, handling decisions or material system outcomes and obtain human review.
Applicability Applicable where the system restricts an account, removes content, denies a service, produces a material education outcome or makes another decision that materially affects a user.
Evidence expectation The applicant must demonstrate all of the following: Users can question restrictions, handling decisions or material system outcomes and obtain human review. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-13
Data inventory, purposes and traceability The service maintains a clear record of what data it collects, where it comes from and why it is used.
Evidence expectation The applicant must demonstrate all of the following: The service maintains a clear record of what data it collects, where it comes from and why it is used. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-14
Privacy information and user choices Privacy information matches actual practice, and material user choices are clear.
Evidence expectation The applicant must demonstrate all of the following: Privacy information matches actual practice, and material user choices are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-15
Retention, deletion and third-party processing Basic controls cover data retention, deletion and third-party processing.
Applicability Applicable to every service that retains personal, learning or customer data.
Evidence expectation The applicant must demonstrate all of the following: Basic controls cover data retention, deletion and third-party processing. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-16
Accounts, access and information security Material accounts have basic identity, password and access controls.
Evidence expectation The applicant must demonstrate all of the following: Material accounts have basic identity, password and access controls. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-17
Security and service incident handling Basic arrangements exist to report, record and address security issues.
Evidence expectation The applicant must demonstrate all of the following: Basic arrangements exist to report, record and address security issues. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-18
Availability, backup and recovery Key data is backed up, and material services can be restored.
Evidence expectation The applicant must demonstrate all of the following: Key data is backed up, and material services can be restored. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-19
Digital assessment and results Where digital assessment is used, its content, scoring method and use of results are clear.
Applicability Applicable where the service provides testing, scoring, progress decisions, eligibility decisions or another assessment function.
Evidence expectation The applicant must demonstrate all of the following: Where digital assessment is used, its content, scoring method and use of results are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-20
Human review of material automated outcomes Automated outcomes that materially affect learners can be reviewed by a person.
Applicability Applicable where an automated or algorithmic outcome affects learner assessment, eligibility, access, restrictions or another material entitlement.
Evidence expectation The applicant must demonstrate all of the following: Automated outcomes that materially affect learners can be reviewed by a person. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-21
Use and control of artificial intelligence Where artificial intelligence is used, its main purposes, limitations and human responsibilities are stated.
Applicability Applicable when the service uses generative AI, predictive models, recommendations, automated decision-making, or other AI functions.
Evidence expectation The applicant must demonstrate all of the following: Where artificial intelligence is used, its main purposes, limitations and human responsibilities are stated. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-22
Prices, subscriptions and refunds Prices, automatic renewal, cancellation and refund terms are clear before purchase.
Applicability Applicable when charging a user, school, or institution.
Evidence expectation The applicant must demonstrate all of the following: Prices, automatic renewal, cancellation and refund terms are clear before purchase. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-23
Marketing, performance and outcome claims Claims about functions, applicability and education outcomes are accurate.
Evidence expectation The applicant must demonstrate all of the following: Claims about functions, applicability and education outcomes are accurate. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
EDT-24
Release, updates, complaints and continual improvement Material updates receive basic testing, and user issues and complaints are recorded.
Evidence expectation The applicant must demonstrate all of the following: Material updates receive basic testing, and user issues and complaints are recorded. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-01
Accountable product entity The responsible manufacturer, brand owner, importer or service entity is clearly identified.
Evidence expectation The applicant must demonstrate all of the following: The responsible manufacturer, brand owner, importer or service entity is clearly identified. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-02
Models, versions and certification scope The models, versions, configurations and differences within the certification scope are clear.
Evidence expectation The applicant must demonstrate all of the following: The models, versions, configurations and differences within the certification scope are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-03
Supply, manufacturing and partner responsibilities Primary manufacturing, content, software and supply responsibilities are clear.
Applicability Applies where another entity performs manufacturing, content, software, warehousing, import or support activities for the product.
Evidence expectation The applicant must demonstrate all of the following: Primary manufacturing, content, software and supply responsibilities are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-04
Education purpose The product’s education purpose and main functions are clear.
Evidence expectation The applicant must demonstrate all of the following: The product’s education purpose and main functions are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-05
Intended users and use environment Applicable age, ability, setting, equipment and necessary supervision are clear.
Evidence expectation The applicant must demonstrate all of the following: Applicable age, ability, setting, equipment and necessary supervision are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-06
Product function and performance claims Functional, performance and comparative claims have a basic evidential basis.
Evidence expectation The applicant must demonstrate all of the following: Functional, performance and comparative claims have a basic evidential basis. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-07
Legal requirements and market access Applicable mandatory licensing, testing, labelling and market-access requirements are met.
Applicability Every product must complete an applicability assessment. This requirement applies wherever mandatory testing, certification, labelling, licensing or sales restrictions exist.
Evidence expectation The applicant must demonstrate all of the following: Applicable mandatory licensing, testing, labelling and market-access requirements are met. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-08
Risks, warnings and protective measures Reasonably foreseeable risks are identified, and necessary warnings are provided.
Applicability Applies to every Educational Product application. The extent of control must be proportionate to reasonably foreseeable risk.
Evidence expectation The applicant must demonstrate all of the following: Reasonably foreseeable risks are identified, and necessary warnings are provided. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-09
Child use, accessibility and human factors Where applicable, the design is suitable for the intended age and basic user capability.
Applicability Applies where a product is intended for children, users with disabilities or users requiring particular physical or cognitive abilities. Other products must still assess material barriers to use.
Evidence expectation The applicant must demonstrate all of the following: Where applicable, the design is suitable for the intended age and basic user capability. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-10
Design requirements and approval The current product has defined basic design or content requirements.
Evidence expectation The applicant must demonstrate all of the following: The current product has defined basic design or content requirements. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-11
Verification and testing Testing proportionate to the main functions and risks is completed before release.
Evidence expectation The applicant must demonstrate all of the following: Testing proportionate to the main functions and risks is completed before release. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-12
Release approval Only a product that meets the release conditions may be placed on the market.
Evidence expectation The applicant must demonstrate all of the following: Only a product that meets the release conditions may be placed on the market. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-13
Critical materials, components and suppliers Critical materials, components and sources of supply are traceable.
Applicability Applies where the product uses purchased materials, components, content or software.
Evidence expectation The applicant must demonstrate all of the following: Critical materials, components and sources of supply are traceable. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-14
Production and batch records Material batches, versions or production records can be identified.
Applicability Applies where production, assembly, content creation, duplication, packaging or version release occurs.
Evidence expectation The applicant must demonstrate all of the following: Material batches, versions or production records can be identified. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-15
Product and software changes Material changes to materials, design, software or content are reviewed again.
Evidence expectation The applicant must demonstrate all of the following: Material changes to materials, design, software or content are reviewed again. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-16
Instructions, support and maintenance Users can obtain setup, use, maintenance and necessary safety instructions.
Evidence expectation The applicant must demonstrate all of the following: Users can obtain setup, use, maintenance and necessary safety instructions. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-17
Complaints, returns and defect records Complaints, returns, defects and material issues are recorded and assigned to a responsible person.
Evidence expectation The applicant must demonstrate all of the following: Complaints, returns, defects and material issues are recorded and assigned to a responsible person. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-18
Correction, notification and recall Serious issues can trigger a stop-sale, user notification, repair or recall.
Applicability Every Educational Product must have this capability. The process must be used whenever an issue may affect users or products in the market.
Evidence expectation The applicant must demonstrate all of the following: Serious issues can trigger a stop-sale, user notification, repair or recall. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-19
Connected-product data and privacy A connected product explains the data it collects, its purposes and the choices available to users.
Applicability Applies where the product collects, retains or transmits personal or learning data, or permits access to that data.
Evidence expectation The applicant must demonstrate all of the following: A connected product explains the data it collects, its purposes and the choices available to users. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-20
Connected-product security and updates A connected product has basic access controls and a controlled update method.
Applicability Applies where the product has network connectivity, accounts, an application, Bluetooth, wireless connectivity, cloud services or updateable software.
Evidence expectation The applicant must demonstrate all of the following: A connected product has basic access controls and a controlled update method. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
PRD-21
Product lifecycle and certification claims Support periods, end of sale, end of updates and certification-scope statements are clear.
Evidence expectation The applicant must demonstrate all of the following: Support periods, end of sale, end of updates and certification-scope statements are clear. The relevant documents must be current, responsibilities must be clear, corresponding implementation records must be available, and the documents, records, public information and actual operation must contain no material contradiction.
